UK Home Office

About the Company

At the Home Office, we help to ensure that the country is safe and secure. We’ve been looking after UK citizens since 1782.

We are responsible for:

- working on the problems caused by illegal drug use
- shaping the alcohol strategy, policy and licensing conditions
- keeping the United Kingdom safe from the threat of terrorism
- reducing and preventing crime, and ensuring people feel safe in their homes and communities
- securing the UK border and controlling immigration
- considering applications to enter and stay in the UK
- issuing passports and visas
- supporting visible, responsible and accountable policing by empowering the public and freeing up the police to fight crime
- fire prevention and rescue

These organisations are all part of the Home Office:
- Border Force
- HM Passport Office (HMPO)
- Immigration Enforcement
- UK Visas and Immigration (UKVI)

Listed Jobs

Company Name

UK Home Office

Job Title

Senior Incident Manager

Job Description

**Job Title:** Senior Incident Manager **Role Summary:** Lead major incident management for a 24/7 national infrastructure service, overseeing incidents that affect 35,000+ users and 400+ public‑facing services. Deliver timely communications, drive resolution, and champion continuous improvement across operational and technical domains. **Expectations:** - Demonstrated experience in major incident management within a large organization. - Proven command‑and‑control and stakeholder‑management skills. - Strong communication, interpersonal, analytical, and problem‑solving abilities. **Key Responsibilities:** - Drive incident lifecycle across all priority levels, with a focus on major incidents. - Manage incident conferencing, stakeholder communication, and status updates. - Provide escalation support for Service Desk and Incident Management team; participate in out‑of‑hours on‑call rota. - Conduct Post Incident Reviews, ensuring rapid documentation and embedding lessons learned. - Champion service improvement initiatives; onboard new services, upskill the team, and refine incident processes. - Collaborate with Problem and Change Management for root cause analysis and change handling. - Coach and mentor team members, supporting career development. - Generate incident reports, maintain knowledge assets, and evaluate emerging technologies to enhance service delivery. **Required Skills:** - Major Incident Management experience with command‑and‑control competency. - Ability to lead large incident conference calls and manage diverse stakeholder expectations. - Excellent written and verbal communication; professional incident reporting. - Ability to navigate escalations to suppliers and customers effectively. - Strong analytical and proactive problem‑solving skills. - Familiarity with incident reporting tools and a continuous improvement mindset. **Required Education & Certifications:** - None specified in the job description.

Manchester, United kingdom

Hybrid

Senior

17-03-2026