Clockwise Offices

About the Company

We create environments and experiences that are as personal as they are professional. So, whether you're flying solo, starting up, growing steadily, scaling rapidly or spinning out something new, we have a membership and space to suit. Solid local roots or serious global ambition? Clockwise provides all the functionality and flexibility, simplicity and service, community and connectivity, you need from a workspace.

Listed Jobs

Company Name

Clockwise Offices

Job Title

Reception Supervisor

Job Description

**Job title**: Reception Supervisor **Role Summary**: Lead the front‑door operations of a high‑profile commercial building, ensuring a consistently warm, efficient service for visitors, tenants, and staff. Coordinate daily shift activities, manage staff scheduling, and serve as the primary liaison between building occupants, management, and external partners. **Expectations**: - Deliver outstanding customer service that aligns with the building’s brand reputation. - Maintain service level agreements and procedural compliance. - Facilitate effective communication among stakeholders, ensuring timely action on requests and events. **Key Responsibilities**: - Oversee reception staff, including shift handovers, walk‑through briefings, and daily briefing notes. - Create, approve, and distribute weekly staffing rosters via Personio. - Manage holiday, absence requests, ensuring adequate coverage. - Prepare and circulate daily operations reports covering events, VIP visitors, tenant activities, and operational issues. - Enforce reception standards, taking corrective action as needed. - Attend building management meetings, capture minutes, and follow up on agreed actions. - Coordinate building move‑ins in partnership with the landlord and BNP; collect tenant requests and secure approvals via the community manager. - Handle tenant feedback, report and escalate issues per SLA. - Support colleague onboarding/off‑boarding: access control, system access, uniform issuance, and liaise with the people team/Clockwise. - Assist with meeting room scheduling and event support for auditoriums and the Hotel Wielemans. - Ensure all communications are approved before discharge and commitments are upheld. **Required Skills**: - Excellent interpersonal and communication skills (English fluency mandatory, Dutch or French preferred). - Strong organisational and multitasking abilities. - Proficiency in Personio, Microsoft Office Suite, and basic reporting tools. - Experience managing staff schedules, shift handovers, and performance feedback. - Customer‑service orientation with a proactive problem‑solving mindset. - Ability to maintain confidentiality and handle sensitive information. **Required Education & Certifications**: - Minimum of a bachelor’s degree (or equivalent) in Business Administration, Hospitality, or a related field. - Previous supervisory or front‑office management experience preferred. - Certifications in customer service or office administration are advantageous but not mandatory.

Brussels, Belgium

On site

07-01-2026