Lanctôt Sports

About the Company

Lanctôt is a family-run Canadian business specializing in sports distribution and production of premium sporting goods and apparel, and eyewear since 1953. Its success lies in its commitment to sharing a strong passion for sports by bringing to market top-of-the-line brands and in-house designed sports equipment and apparel. Lanctôt’s founder, Raymond Lanctôt, was a Canadian sports pioneer. Passionate skier, runner, ski instructor, President of the Canadian Ski Instructors Alliance, and distributor of the most prestigious ski brands, Raymond followed an impressive career path. Pursuing his vision, his daughter Diane Lanctôt and grandson Hadrien Leroy have picked up the reins of the enterprise.

Listed Jobs

Company Name

Lanctôt Sports

Job Title

Représentant des ventes internes - Sports / Inside sales representative - Sports

Job Description

**Job Title** Inside Sales Representative – Sports **Role Summary** Provide customer support for sports brands, handling inquiries, orders, deliveries, and warranties. Engage clients via phone, email, and chat to ensure a high-quality service experience. **Expectations** * Deliver timely, accurate responses to customer requests. * Maintain professional communication in both English and French. * Build and nurture long‑term customer relationships. * Collaborate effectively with sales and logistics teams. **Key Responsibilities** * Respond to customer queries on product specifications, pricing, and availability. * Process orders and coordinate with fulfillment and shipping departments. * Resolve order issues and manage returns or warranty claims. * Provide technical product information after completing internal training. * Identify customer feedback, propose process improvements, and contribute to service enhancement. * Communicate with international clients in both French and English. **Required Skills** * Bilingual proficiency in French and English (written & spoken). * Strong interpersonal and communication skills. * Customer‑service experience, preferably in the sports or retail sector. * Proficient with MS Office (Word, Excel, Outlook) and CRM systems. * Team‑player mindset and willingness to adapt to hybrid work environments. **Required Education & Certifications** * Post‑secondary education or equivalent work experience in customer service, sales, or related field. (Preferred education: certificate or diploma in business, marketing, or related discipline.)

Montreal, Canada

On site

07-01-2026