Real-Time Innovations (RTI)

www.rti.com

1 Job

473 Employees

About the Company

Real-Time Innovations (RTI) is the software framework company for physical AI systems, with a mission to run a smarter world. RTI Connext® provides the data architecture for over 2,000 designs in Aerospace and Defense, Medtech, Automotive, and Robotics – running in more than $1T of total deployed systems worldwide. Only RTI combines decades of technical expertise with industry-leading software and tools to develop smarter systems, faster.

Listed Jobs

Company Name: Real-Time Innovations (RTI)
Job Title: Customer Success Manager - UK
Job Description: **Job Title:** Customer Success Manager – UK **Role Summary:** Accountable for nurturing customer relationships, ensuring product adoption, and driving retention and expansion. Serves as a trusted advisor, collaborating with internal teams to deliver value and uncover upsell opportunities. **Expectations:** - Build and maintain strong relationships with key stakeholders. - Proactively monitor and improve customer health. - Identify and act on upsell, cross‑sell, and new project opportunities. - Track and report on customer success KPIs. - Contribute to best‑practice development and automation of the customer journey. **Key Responsibilities:** 1. Serve as primary point of contact, providing guidance and support to maximize product value. 2. Develop deep understanding of customer organizations to influence decision‑makers. 3. Partner with Products, Markets, Services, and Marketing to align solutions and expertise. 4. Monitor health metrics, flag risks, and coordinate mitigation actions. 5. Identify upsell and cross‑sell opportunities and hand off to Account Managers and Field Engineers. 6. Track and analyze KPIs that measure the impact of customer success initiatives. 7. Collaborate within the Customer Success team to refine playbooks, methodologies, and digital tools. **Required Skills:** - 3+ years in a post‑sales, customer‑facing role (Customer Success, Field Application Engineering, Support, or Experience Program Management). - Strong communication, collaboration, and relationship‑building abilities. - Customer‑centric mindset with intellectual curiosity about products. - Ability to work cross‑functionally and manage multiple priorities. **Required Education & Certifications:** - Technical degree (e.g., Engineering, Computer Science, related discipline). **Preferred Skills (non‑mandatory):** - Experience with on‑premise or embedded/real‑time systems. - Exposure to autonomous devices, IoT/IIoT, or embedded systems. - Sales experience or background in a rapidly scaling post‑sales environment. ---