MetroPlusHealth

About the Company

Since 1985, MetroPlusHealth has helped the people of New York City get quality health care at little to no cost. MetroPlusHealth is the plan of choice for over 712,000 New Yorkers, and its commercial and government-sponsored plans meet the needs of individuals, families, and workforces. The MetroPlusHealth staff speaks more than 40 languages and is as diverse as the great City it serves. MetroPlusHealth is part of NYC Health + Hospitals, the nation's largest public health system. For more information, visit metroplus.org. Join the conversation on social media at @metroplushealth. Our Mission: We provide a caring, high-quality customer experience to preserve and improve the health and lives of New Yorkers with our integrated healthcare system. Our Vision: To be the number one plan of choice for the communities we serve. Our Core Values: Be caring and compassionate to all Be customer-powered: Align daily actions to positive, impactful customer experiences; connect with internal and external customers Be proud of what we do: Take ownership and accountability; be solutions driven Act as a team: Build trust, empower others, and champion transparent communication Thrive with change: Spark and support innovation, and transform our business through technology and data

Listed Jobs

Company Name

MetroPlusHealth

Job Title

Salesforce Analyst

Job Description

Job Title: Salesforce Analyst Role Summary: Provide analysis, administration and improvement support for the Salesforce platform within the Claims Department. Manage case flow, update case records, produce and analyze reports, and collaborate with Salesforce IT for tool enhancements. Expectations: - Manage Salesforce case lifecycle effectively. - Deliver accurate and timely reporting. - Recommend and implement process improvements. - Maintain confidentiality and compliance with health‑plan standards. Key Responsibilities: - Assign, route, and triage Salesforce cases to appropriate staff or queues. - Monitor case age, status and routing effectiveness. - Update case information and perform routine administrative functions in Salesforce. - Compile and analyze key Salesforce case metrics for reporting. - Prepare case activity and production reports for managers. - Collaborate with Salesforce IT to design and refine reports. - Support Salesforce training initiatives for end users. - Coordinate inventory management of cases and related administrative tasks. - Respond to ad‑hoc duties as directed by management. Required Skills: - Strong analytical and organizational abilities. - Excellent verbal and written communication. - Proficiency in Microsoft Office (Excel, Word, PowerPoint). - Ability to multi‑task, solve problems, and recommend practical solutions. - Effective planning, time‑management, and decision‑making within assigned authority. - Capability to work under pressure in a fast‑paced environment. Required Education & Certifications: - Bachelor’s degree (any discipline). - Minimum 3 years’ experience in a health‑plan environment using a CRM tool; Salesforce experience is a plus. - (Optional) Salesforce certifications such as Salesforce Administrator or Salesforce Advanced Administrator preferred.

New york, United states

Hybrid

Junior

11-01-2026