Penta Hotels

About the Company

Hey! Come for the design, stay for the attitude. Hotels off the beaten track in Europe. We started life in 1971 with a single vision: to combine style, substance and comfort to create a hotel like no other. Our spaces are more than a place to rest your head, they are an expression and celebration of the neighbourhoods they belong to. They offer contemporary explorers and business travellers a home away from home. We make no distinction between leisure and business travellers, and our friendly and laid-back approach starts from the check-in at the bar. Over 20 hotels across Europe, each one gravitating around our hallmark Pentalounge: a combination of lounge, bar, café and reception – your new living room, with standout interior design. You are who you meet, so, get travelling. Stay up-to-date about news, promotions and job vacancies by following us across our channels and subscribing to our newsletter. Let's be friends: https://www.pentahotels.com/let-s-be-friends Join our team: https://www.pentahotels.com/career Our social channels: https://www.instagram.com/pentahotels/ https://www.tiktok.com/@pentahotels https://www.facebook.com/pentahotels For more information about our imprint please visit: https://www.pentahotels.com/imprint

Listed Jobs

Company Name

Penta Hotels

Job Title

Guest Service Agent (m/f/d) - Replacement contract

Job Description

**Job title**: Guest Service Agent (m/f/d) – Replacement Contract **Role Summary**: Serve as the first point of contact for guests at a boutique hotel, providing seamless reception, bar and lounge service. Manage check‑in/out, guest inquiries, invoicing, and shift cash, while maintaining high standards of cleanliness and hospitality. **Expectations**: - Deliver warm, professional service that reflects the brand’s “home‑away‑from‑home” ethos. - Maintain impeccable hygiene and uphold cleanliness standards. - Communicate effectively in English (additional languages a plus). - Work collaboratively with the hospitality team, adapting to shift and night schedules. **Key Responsibilities**: - Perform guest check‑in and check‑out, handle reservations and insurance formalities. - Offer guests local information and recommendations. - Serve drinks and light snacks in the lounge, maintaining presentation and service quality. - Answer emails, verify invoices, and manage the shift cash register closure. - Conduct night shifts, ensuring guests receive a courteous farewell. **Required Skills**: - Prior experience in hotel reception or guest service. - Strong customer‑service orientation and attentiveness. - Cleanliness/hygiene awareness. - Good communication skills in English (additional languages valued). - Ability to work flexible hours, including nights. **Required Education & Certifications**: - Minimum high‑school diploma; hospitality or service‑industry qualification preferred.

Liège, Belgium

On site

12-01-2026