NOVAIR

www.novair.com.br

1 Job

18 Employees

About the Company

Listed Jobs

Company Name: NOVAIR
Job Title: INGENIEUR TECHNIQUE SAV (activités d'installation et de services) (H/F)
Job Description: **Job Title** Technical Support Engineer – Installation & Services **Role Summary** Provide comprehensive technical support for the company’s installation and service operations. Act as the technical liaison for pre‑sales and after‑sales activities, manage customer support tickets, conduct on‑site installations, perform preventive and corrective maintenance, maintain accurate equipment records, and identify opportunities for product improvement and sales growth. **Expectations** - Minimum 2 years of professional experience in a technical support or engineering role. - Excellent relationship‑building skills; must be fluent in French and English (written & spoken). - Highly proficient in IT tools and software, including Salesforce ticketing systems and standard office applications. - Ability to travel internationally as required. **Key Responsibilities** 1. Pre‑sales technical assistance to sales and project managers. 2. Post‑sales technical support to after‑sales teams and clients. 3. Log and process client support tickets in Salesforce, prioritising based on urgency and time‑zone differences. 4. Communicate with clients via email and phone until tickets are closed; ensure timely resolution. 5. Administer post‑ticket satisfaction surveys. 6. Deliver client training both at company premises and on site. 7. Execute commissioning, supervision, and installation of customer systems. 8. Perform preventive and corrective maintenance on site. 9. Update and maintain client equipment files, including user and installation details. 10. Provide first‑line technical contact upon delivery of new installations. 11. Monitor installed machine fleet; advise clients on maintenance, spare parts, and service contracts. 12. Verify completeness and accuracy of technical documentation provided to clients. 13. Escalate design defects or improvement needs to the R&D/engineering department. 14. Report potential upsell opportunities for new hardware during site visits. 15. Produce weekly activity reports covering ticket status and intervention summaries. **Required Skills** - Technical: Ability to read and interpret electrical schematics; knowledge in automation, mechanics, mechatronics, or pneumatics. - Problem‑solving: Diagnose and resolve technical issues efficiently. - Communication: Clear written and verbal communication in French and English. - Customer service: Strong interpersonal skills, proactive client engagement. - IT literacy: Comfortable with Salesforce ticketing, ERP/MIS, and common productivity software. **Required Education & Certifications** - Bachelor’s degree (BAC +2 to BAC +5) or equivalent in Engineering, Electrical, Mechanical, Mechatronics, or related technical discipline. - Professional certifications (e.g., ·) are advantageous but not mandatory. ---

Roissy en france, France

Hybrid

Junior

12-01-2026