Distribution Stox

www.distributionstox.ca

201 Employees

About the Company

Established in 2016, Distribution Stox distributes tires and accessories for cars and pickup trucks to auto repair shops and automobile dealers in Canada. The Boucherville-based company employs more than 300 people working out of 19 distribution centres.

Listed Jobs

Company Name: Distribution Stox
Job Title: Spécialiste CRM
Job Description: Job Title: CRM Specialist Role Summary: Manage end‑to‑end CRM activities to support sales, drive data integrity, and enhance customer experience. Expectations: 5–7 years experience in CRM, sales support or business intelligence; 2–4 years of hands‑on Salesforce Marketing Cloud (Journey Builder, Automation Studio); bilingual French/English; strong analytical and data‑privacy knowledge. Key Responsibilities: • Coordinate creation and distribution of service agreements, proposals, and presentations for sales opportunities. • Track and manage client processes: reviews, renewals, extensions. • Schedule and assist sales and customer‑experience meetings to ensure superior service. • Lead or join client meetings to design and implement technology solutions and system integrations. • Oversee client‑centric integrations – manage timelines, deliverables, and communication between technical teams and clients. • Maintain the CRM platform: usage, updates, data integrity. • Produce and maintain detailed user guides and integration documentation. • Perform sales‑related data entry and keep an organized filing system. • Extract, analyze, and report sales data to monitor current and future opportunities. • Coordinate commercial activity follow‑up and generate comprehensive reports. • Communicate with account managers to keep commercial activities current and relevant. • Create and analyze performance dashboards for contacts, calls, and visits. • Stay updated on CRM tools, emerging technologies, and data‑protection regulations. • Collaborate with marketing, sales, and IT to align client‑relationship strategies. • Participate in sales training to deepen product knowledge. • Execute additional tasks as directed by management. Required Skills: • Proactive, detail‑oriented, solution‑focused, collaborative teamwork. • Strong analytical mindset with experience in data analysis and reporting. • Hands‑on Salesforce Marketing Cloud skills: Journey Builder, Automation Studio. • Email marketing expertise: segmentation, automation, A/B testing. • Knowledge of data‑warehouse tools. • SQL proficiency. • Understanding of data‑privacy laws (LPRPDE, LCAP) and data hygiene best practices. • Advanced bilingual French/English. • (Optional) Awareness of the tire, auto‑part, or automotive industry. Required Education & Certifications: • Bachelor’s degree in Marketing, Business Administration, Business Intelligence, Information Technology, or related field. • Salesforce Marketing Cloud Certified Administrator (preferred).