kelvin

About the Company

Comment réussir à multiplier par 10 le nombre de rénovations énergétiques performantes des logements individuels ?

Entre les aides compliquées à comprendre et la multitude des possibilités de travaux (isolation par l'intérieur, par l'extérieur, installation d'une VMC, d'une PAC, etc.), les projets sont coûteux, risqués, et parfois peu efficaces.

kelvin permet aux professionnels des travaux et de l’immobilier d’accompagner efficacement les projets de rénovation énergétique des particuliers grâce à des études énergétiques fiables et pertinentes.

A partir d’une adresse, kelvin estime à distance la performance énergétique d’un logement et génère des recommandations travaux chiffrées et adaptées pour une amélioration du DPE garantie.

Basée sur un moteur d’IA et de la reconnaissance visuelle par ordinateur, le logiciel kelvin propose une expérience révolutionnaire pour qualifier les projets de rénovation énergétique.

Découvrez comment nous transformons la rénovation énergétique sur go-kelvin.com.

kelvin recrute plusieurs profils https://www.notion.so/kelvin-app/kelvin-Job-Board-077d48e198c84dd082808ccc41ec9286

Listed Jobs

Company Name

kelvin

Job Title

Customer Success Manager | Stage

Job Description

**Job Title** Customer Success Intern **Role Summary** Collaborate with the ops team to onboard and support clients on an AI‑powered renovation‑planning platform, drive adoption, resolve issues, and continuously improve customer experience and internal processes. **Expectations** * Deliver high‑quality onboarding and support over a 6‑month internship (≈300 h). * Achieve client activation and retention targets set by the ops manager. * Communicate clear, timely updates to clients and internal teams. * Contribute actionable insights from usage data to inform product and process improvements. **Key Responsibilities** 1. **Onboarding & Activation (50 %)** – configure and deliver onboarding sessions, prepare automated communications, build trust, identify adoption barriers. 2. **Support & Issue Resolution (20 %)** – handle level 1 & 2 technical queries, prioritize and coordinate bug triage, maintain clear escalation paths. 3. **Customer Follow‑Up (20 %)** – conduct regular client check‑ins, track usage patterns, surface pain points, propose next steps, maintain structured logs (checklists, notes, reminders). 4. **Process & Tool Improvement (10 %)** – develop CS metrics dashboards, analyze usage signals, identify at‑risk clients, recommend corrective actions, align CS tools with product metrics. **Required Skills** * Fluent in French (spoken & written). * Strong analytical mindset; comfortable dissecting data and deriving insights. * Self‑starter: autonomous, solution‑oriented, collaborative with a “do‑er” attitude. * Basic familiarity with web tracking/analytics (Google Analytics, Meta/Ad Manager) and usage‑monitoring tools. * Excellent oral and written communication, polished presentation of ideas. **Required Education & Certifications** * Current MSc (M1/M2) student in Business School or Engineering School. * Prior internship or project experience in digital/internet sectors (e‑commerce, acquisition, SEA) is preferred but not mandatory. ---

Paris, France

Hybrid

29-01-2026

Company Name

kelvin

Job Title

Customer Success Manager / / Responsable Clients & Développement

Job Description

**Job title** Customer Success Manager – Account Management **Role Summary** Drive post‑sale success for small and medium enterprises, ensuring full adoption of the platform, maximizing perceived value, and fostering long‑term growth. Collaborate with Sales, Product, and Marketing to deliver a seamless onboarding journey and identify expansion opportunities. **Expectations** - Successfully onboard 30+ new SME clients annually. - Achieve a minimum 90 % client retention rate and ≥10 % upsell contribution. - Quantify adoption metrics (feature usage, usage velocity) and report bi‑weekly. - Deliver quarterly business reviews that highlight ROI and future roadmap. **Key Responsibilities** 1. **Client Onboarding** – Plan and conduct kickoff meetings, capture business objectives, design deployment roadmaps, and guide users through initial configuration. 2. **Usage Development** – Identify priority use cases, embed the solution into client processes, promote best practices, and roll out new features to increase adoption. 3. **Account Health & Retention** – Schedule regular check‑ins, monitor usage KPIs, assess risks, coordinate cross‑functional support when needed, and mitigate churn. 4. **Growth & Expansion** – Spot upsell/ expansion prospects, champion new use cases, support contract renewals, and build enduring client relationships. 5. **Voice of the Customer** – Capture and transmit product feedback, collaborate on continuous improvement, and contribute to Customer Success strategy. **Required Skills** - Proven track record in Customer Success, Account Management, or a related portfolio role (minimum 1 year). - Strong project structuring and execution abilities. - Deep client orientation with excellent communication and negotiation skills. - Commercial acumen – identifying and capitalising on revenue opportunities. - Autonomous work style balanced with effective cross‑team collaboration. - Tech‑savvy with a passion for innovative solutions. **Required Education & Certifications** - Bachelor’s degree in Business, Marketing, Information Technology, or a related field; equivalent experience acceptable. - Certifications in Customer Success (CSM, KCS) or Account Management highly regarded.

Nantes, France

On site

24-02-2026