T2I Services

About the Company

T2I SERVICES vous accompagne dans la définition, la mise œuvre et l’exploitation de solutions de Gestion des Identités et des Accès (annuaires d’entreprises, gestion des accès applicatifs, comptes à privilèges, accès aux données), de solutions d’authentification (SSO, Web SSO, authentification forte, fédération d’identités). Nous pouvons également vous accompagner dans la gestion opérationnelle et l’amélioration continue de vos processus ITSM. Notre société répond aux besoins des entreprises et directions informatiques qui souhaitent rendre leurs organisations plus efficaces et renforcer la sécurité de leur système d’information. T2I Services, une société de proximité à l’écoute de ses clients.

Listed Jobs

Company Name

T2I Services

Job Title

Technicien Support IAM – Niveau 2/3 (H/F)

Job Description

**Job Title** IAM Support Technician – Level 2/3 (M/F) **Role Summary** Provide second‑ and third‑tier technical support for Identity Management (IAM) solutions under the guidance of an experienced engineer. Resolve incidents related to user identities, access, and entitlements; perform provisioning and de‑provisioning tasks; contribute to platform maintenance, documentation, and testing. Support continuous improvement initiatives and stay current with IAM technologies. **Expectations** - Demonstrated curiosity and drive to deepen IAM expertise - Strong organizational skills and adherence to procedures - Effective teamwork and clear communication with users and senior staff - Ability to document best practices and collaborate on testing and deployment **Key Responsibilities** - Manage and resolve level‑2/3 support tickets, escalating to level‑3 when necessary - Troubleshoot technical issues in IAM workflows (IGA, AM, PAM) - Handle complex requests for role creation/modification and entitlement management - Diagnose and address anomalies, maintain corrective rules and connectors - Update user attributes and manage provisioning/de‑provisioning requests - Produce and maintain documentation of procedures and best practices - Participate in integration tests, deployments, and automation initiatives - Conduct technology, regulation, and best‑practice monitoring to support continuous learning **Required Skills** - Knowledge of IAM concepts: identity governance, MFA, SSO, AD/LDAP administration - Familiarity with authentication protocols (OAuth, SAML) and ITSM tools - Basic scripting (PowerShell, Python) or willingness to learn - Understanding of APIs and application connector architectures - Strong problem‑solving, communication, and teamwork capabilities **Required Education & Certifications** - Degree or certification in Computer Science, Cybersecurity, or related field - Prior experience (internship or professional) in helpdesk or IAM support ---

Lille, France

Hybrid

22-01-2026