CanadaHelps

www.canadahelps.org

2 Jobs

96 Employees

About the Company

CanadaHelps makes giving simple. We’re a non-profit social enterprise and registered charity, with a mission to engage Canadians in the charitable sector by providing accessible and affordable online technology to both donors and charities. We want to promote – and ultimately increase – charitable giving in Canada. Through CanadaHelps.org, anyone can donate online to any of Canada’s 86,000+ registered charities. We have proudly facilitated over $650 million in charitable donations through our website since launching in 2000. For donors, CanadaHelps.org is one-stop-shopping for online giving. Donors can give to all of their favourite charities in one place, and can take advantage of our many services including one-time giving, monthly giving, donations of securities, charity gift cards, and bilingual donor support services. For charities, CanadaHelps is an online fundraising solution that is affordable, easy, and secure. We offer customized donation pages, peer-to-peer fundraising, free online learning opportunities and charity resources, bilingual charity and donor support, and automatic e-receipting.

Listed Jobs

Company Name: CanadaHelps
Job Title: Bilingual Charity and Donor Support Associate (6 month Contract)
Job Description: **Job Title:** Bilingual Charity and Donor Support Associate (6‑month Contract) **Role Summary:** Provide high‑quality technical and customer support for charities, donors, partners, and internal stakeholders through phone, email, and live chat. Manage inbound cases, maintain and update the knowledge base, apply call and email quality standards, and support the adoption of new technologies to enhance support operations. **Expactations:** - Deliver exceptional customer service and meet or exceed quality and satisfaction metrics. - Maintain accurate and up‑to‑date records and documentation. - Collaborate on process improvement initiatives and support team goals. - Represent the organization’s brand and values in all interactions. **Key Responsibilities:** - Handle inbound customer inquiries via phone, email, and live chat. - Apply the call experience model and email quality standards to ensure compliance. - Identify urgent cases and appropriately escalation to internal departments. - Liaise with Instructional Designers to keep the knowledge base current. - Contribute to personal and group projects aimed at improving support operations. - Support implementation of new technology and tools. - Work with the Manager to achieve individual and team objectives. - Perform additional duties as assigned. **Required Skills:** - Bilingual fluency in French and English (written and spoken). - 1–2 years of customer service or technical support experience in SaaS, online, technology, or e‑commerce environments. - Strong customer‑service orientation, empathy, and problem‑solving abilities. - Excellent verbal and written communication, listening, and interpersonal skills. - Proficiency with Salesforce, Google Apps, Microsoft Office, and quick learning of new software. - Detail‑oriented, analytical, and capable of prioritizing multiple tasks. - Coachable, flexible, and a self‑motivated team player who thrives in a collaborative setting. - Passion for community building and making a difference. **Required Education & Certifications:** - High school diploma or equivalent (or higher). - No specific certifications required.

Company Name: CanadaHelps
Job Title: Controller (16 month Contract)
Job Description: **Job Title:** Controller **Role Summary:** Oversee financial operations, ensure accurate reporting, and lead accounting teams to support strategic decision-making. Maintain internal controls and drive process improvements. **Expactations:** - Manage month-end close, financial reporting, budgeting, and variance analysis. - Administer accounts payable, charity disbursements, and fraud checks. - Support annual audits and semi-annual Public Service Rebate preparation. - Resolve Financial Salesforce cases and implement stakeholder-driven process enhancements. - Lead accounting team, including recruitment, training, performance reviews, and time-off management. - Oversee investment management activities. **Key Responsibilities:** Month-end close, budgeting, accounts payable, audit support, case management, process improvement, team leadership, investment management. **Required Skills:** CPA designation; 7+ years accounting experience with 3+ in leadership; proficiency in accounting software/ERP (NetSuite), Excel; expertise in financial reporting, internal controls, and multi-entity operations; strong analytical, organizational, and communication skills. **Required Education & Certifications:** Bachelor’s in Accounting/Finance (MBA preferred); CPA mandatory.