SYMTRAX SA

About the Company

Symtrax delivers solutions that streamline AP/AR processing, ensure compliance, and integrate seamlessly with the ERP systems of mid-sized and large companies. Our SaaS solution, the Compleo Invoice Platform, supports secure multi-channel invoice handling, including structured e-invoicing, with full control, validation, and traceability. Its low-code integration and modular design enable efficient workflow automation tailored to each customer’s needs. Backed by over 35 years of experience and a global presence, Symtrax empowers digital transformation through trusted, customizable solutions.

Listed Jobs

Company Name

SYMTRAX SA

Job Title

Technicien(ne) Support Logiciel F/H

Job Description

**Job Title** Software Support Technician (F/M) **Role Summary** Provide first‑ and second‑level client support for software solutions used in on‑premise and SaaS environments. Collaborate with sales teams to prepare and deliver product demonstrations, contribute to knowledge base creation, and design standardized support processes. Enhance support practices and tools through continuous improvement initiatives. **Expectations** - Resolve functional queries and first‑tier incidents for end users. - Prioritize and escalates tickets as needed. - Maintain clear, concise documentation (FAQs, procedures). - Participate in the planning and execution of product demos. - Communicate effectively with international customers and prospects. - Stay current with product features, updates, and industry best practices. **Key Responsibilities** - Respond to and resolve client tickets (Level 0 & 1). - Qualify, prioritize, and, when necessary, escalates issues to higher support tiers. - Draft and update knowledge‑base articles, FAQs, and support procedures. - Collaborate with the commercial team to prepare product demonstrations. - Showcase Symtrax solutions to prospective clients. - Review, update, and standardise support processes and workflows. - Identify opportunities for improvement in support tools, documentation, and procedures. **Required Skills** - Strong analytical and troubleshooting capabilities. - Excellent written and verbal communication with clients. - Team‑oriented mindset with independent follow‑up discipline. - Detail‑oriented, curious, and solutions‑focused. - Comfortable working with software and cloud‑based environments. - Proficiency in English (spoken and written). - Familiarity with application support, SaaS, and/or software‑vendor environments is a plus. **Required Education & Certifications** - Bachelor’s level qualification (BTS, DUT, BUT, IUT or equivalent) in Computer Science, Information Systems, or IT Support. - No additional certifications mandatory, though relevant industry certifications (e.g., ITIL Foundation) are an asset.

Nîmes, France

Hybrid

23-01-2026