Seadev

45 Employees

About the Company

Founded in 2011, Seadev is an international digital agency with a development office in Da Nang, Vietnam, and representatives in the US. With dedication, we deliver simple, beautiful, and affordable web-based sales and marketing solutions. Our purpose is to create jobs, improve lives, and make awesome stuff.

Listed Jobs

Company Name: Seadev
Job Title: Account Manager (US-based)
Job Description: **Job Title:** Account Manager **Role Summary:** Manage client relationships, coordinate project delivery, and drive account growth to ensure customer satisfaction and long-term retention. **Expectations:** - Serve as the primary client contact, maintaining relationships and aligning stakeholder expectations. - Coordinate cross-functional teams to deliver timely, high-quality outcomes. - Identify and execute opportunities for account expansion and renewal. **Key Responsibilities:** - Act as a customer advocate, managing communication between clients and internal teams (production, operations). - Track project timelines, deliverables, and risks; resolve issues proactively. - Monitor customer records and contracts to ensure accuracy. - Prepare and present performance reports, aligning stakeholder expectations. - Collaborate with Sales/Marketing on strategies to drive revenue growth. **Required Skills:** - Exceptional written/verbal communication and negotiation skills. - Strong organizational ability with attention to detail. - Proficiency in CRMs (e.g., Salesforce), spreadsheets, and task management tools. - Proven ability to manage multiple timelines/priorities independently. - Customer-centric mindset with ownership and accountability for client outcomes. - Cross-cultural collaboration experience in a remote/hybrid work environment. **Required Education & Certifications:** - Bachelor’s degree or equivalent relevant professional experience. - 2–5 years in Account Management, Customer Success, or related client-facing roles.