2A DISTRIBUTION GROUPE

www.2adistribution.com

1 Job

14 Employees

About the Company

2A distribution est spécialisé dans le vitrage automobile et l'outillage. - Une entreprise familiale créée en 1997. - Un stock important... + de 5000 m² de stockage. - Tous nos vitrages sont homologués et conformes au cahier des charges des constructeurs. - Livraison dans toute la France.

Listed Jobs

Company Name: 2A DISTRIBUTION GROUPE
Job Title: Chargé de clientèle
Job Description: Job Title: Client Relations Manager Role Summary: Provide high‑quality customer service for automotive glass and tooling orders, identify client needs, offer tailored solutions, and monitor order fulfillment to ensure satisfaction. Expectations: Deliver exceptional service across phone, web, and support channels; maintain accurate records; meet delivery and order processing targets; contribute to continuous improvement of customer experience. Key Responsibilities: - Respond promptly to inbound customer inquiries, providing clear and accurate information about products and services. - Assess client requirements, recommend appropriate solutions, and close sales or service requests. - Process orders, verify details, and liaise with logistics to ensure timely delivery. - Track shipments, resolve delivery discrepancies, and update customers on status. - Escalate complex issues to relevant departments and follow up for resolution. - Document all interactions in CRM, ensuring information is up‑to‑date. - Identify opportunities for cross‑selling and upselling within the product portfolio. - Contribute to the development of service procedures and best practices. Required Skills: - Excellent verbal and written communication in French (English proficiency a plus). - Strong organizational and multitasking abilities. - Customer‑centric mindset with a problem‑solving attitude. - Familiarity with CRM systems and basic office software (Excel, Outlook). - Positive attitude, teamwork, and willingness to learn. Required Education & Certifications: - High‑school diploma (Baccalauréat) or equivalent; technical or sales training is an advantage. - No mandatory certifications required, but any customer‑service or sales accreditation is valued.

Le pont-de-claix, France

On site

26-01-2026