Save The Children

About the Company

Save the Children exists to help every child reach their full potential. In more than 100 countries including the UK, we help children stay safe, healthy and keep learning. We lead the way on tackling big problems like pneumonia, hunger and protecting children in war, while making sure each child’s unique needs are cared for. We find new ways to reach children who need us most, no matter where they’re growing up. For a century, we’ve stood up for children and made sure their voices are heard. We wrote the treaty that sets out the rights of every child, and we’ve been upholding them every day since. We know we can’t do this alone. Together with children, supporters and partners, we work to help every child become who they want to be.

Listed Jobs

Company Name

Save The Children

Job Title

Service & Support Analyst

Job Description

Job Title: Service & Support Analyst Role Summary: Provide first- and second-line IT support within an ITIL-based service environment, manage incidents and service requests, and maintain desktop, laptop, mobile and peripheral hardware and software. Enhance service quality through accurate documentation, knowledge base updates, and effective communication with end users and external suppliers. Expectations: • Deliver timely, high‑quality support in accordance with agreed SLAs. • Communicate technical solutions clearly to non‑technical staff. • Proactively identify opportunities for process improvement and reduce repeat incidents. Key Responsibilities: • Receive, triage, resolve, and close incidents and service requests. • Install, configure, and maintain desktops, laptops, mobile devices, peripherals, and associated software. • Administer Office 365 (user/resource, SharePoint site, Teams/Planner) and troubleshoot related applications. • Manage Active Directory accounts and related user support tasks. • Work with third‑line teams and suppliers to resolve complex issues and implement problem‑management actions. • Maintain accurate IT asset and software license records. • Support IT service deployment for internal events and programmes. • Contribute to continuous improvement of support processes, documentation, and knowledge bases. Required Skills: • Proven experience in 1st/2nd‑line IT support within an ITIL framework. • Strong technical knowledge of desktop and mobile hardware, operating systems, and modern workplace technologies. • Experience with Office 365 administration, SharePoint, Teams, and Planner. • Active Directory administration skills. • Proficiency in troubleshooting, repairing, and upgrading hardware (desktops, laptops, mobile). • Familiarity with PXE boot, SCCM, and command‑line tools. • Excellent customer‑service orientation and communication abilities. • Strong organizational and prioritization skills. • Proactive, improvement‑focused mindset. Required Education & Certifications: • High school diploma or equivalent; accredited technical training preferred. • ITIL Foundation certification or equivalent ITIL‑based training is preferred. ---

United kingdom

On site

26-01-2026