Trustpilot

About the Company

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 320 million reviews and 70 million monthly active users across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

Interested in learning more about our available job opportunities? Find out more here: business.trustpilot.com/jobs.

Listed Jobs

Company Name

Trustpilot

Job Title

Salesforce Specialist III - GTM Tech

Job Description

**Job title** Salesforce Specialist III – GTM Tech **Role summary** Lead design, development, and deployment of scalable, programmatic Salesforce solutions for the Go‑to‑Market Technology function. Own end‑to‑end project delivery, integrate Salesforce with internal and external systems, and mentor junior team members while ensuring alignment with enterprise architecture and best practices. **Expectations** - Deliver high‑quality, complex Salesforce customizations (Apex, LWC, Visualforce) that meet business and technical requirements. - Apply advanced architecture principles to maintain performance, security, and data integrity across the company‑wide Salesforce ecosystem. - Drive continuous improvement through mentoring, knowledge sharing, and adoption of DevOps practices. **Key responsibilities** - Design, code, test, and deploy Apex, Lightning Web Components, Aura Components, and Visualforce solutions. - Build and maintain complex Flow automations and programmatic integrations via REST/SOAP/Bulk APIs. - Lead project life cycles: solution design, timelines, cross‑functional problem solving, and senior‑level reporting. - Conduct code reviews, enforce Salesforce best practices, and ensure solutions fit the broader architecture strategy. - Manage CI/CD pipelines (Salesforce CLI, VS Code, Git, automated deployments). - Develop comprehensive technical documentation, system auditing evidence, and integration guides. - Mentor and coach junior administrators and developers. - Collaborate with commercial, marketing, ops, and customer service stakeholders to gather requirements and translate them into technical specifications. **Required skills** - Advanced Salesforce Administrator or Platform Developer I (minimum); Platform Developer II highly valued. - 7+ years of Salesforce development experience (Sales Cloud focus). - Expertise in Lightning Experience, Aura Components, Lightning Web Components, Apex, Visualforce, SOQL/SOSL, platform events. - Strong knowledge of REST, SOAP, Bulk APIs, integration patterns, and security models (profiles, permission sets, sharing rules, roles). - Proficiency with VS Code, Salesforce CLI, Git, CI/CD pipelines. - Excellent communication, stakeholder engagement, and mentoring capabilities. - Adaptable to changing priorities and new technologies. **Required education & certifications** - Salesforce Platform Developer I (mandatory). - Platform Developer II (preferred). - Advanced Administrator (preferred). - Additional architecture certifications (Application Architect, System Architect, Integration Architecture Designer) are a strong plus.

London, United kingdom

On site

Senior

14-01-2026

Company Name

Trustpilot

Job Title

Director - UK Customer Success

Job Description

**Job Title** Director – UK Customer Success **Role Summary** Lead the UK Customer Success organization to deliver superior onboarding, adoption, retention, and advocacy. Own business adoption and Gross Renewal Rate (GRR) while driving Net Promoter Score (NPS) improvements. Establish scalable processes, develop leadership talent, and align cross‑functional teams to maximize customer value and commercial performance. **Expectations** * Achieve high GRR and NPS targets. * Demonstrate proven scalability of customer success operations. * Exhibit strong influence across regional, product, sales, and marketing functions. * Continuously improve frameworks, playbooks, and data‑driven insights. **Key Responsibilities** - Lead and coach UK Customer Success teams, fostering a high‑performance culture. - Own and deliver on business adoption and GRR metrics. - Drive continuous improvement in NPS through proactive engagement and service excellence. - Implement consistent onboarding, success planning, and health‑tracking processes. - Partner with Account Management, Product, and Marketing to align on outcomes, case studies, and customer insights. - Use customer health data to identify trends, uncover improvement opportunities, and inform strategic actions. - Develop and refine frameworks, playbooks, and playbook-driven processes. - Provide clear, actionable insights to senior stakeholders. **Required Skills** - 5+ years of SaaS Customer Success or post‑sales leadership. - Track record of driving high GRR and NPS through scalable, data‑driven processes. - Deep knowledge of customer lifecycle management and modern success methodologies. - Strong communicator and influencer with cross‑functional alignment experience. - Analytical mindset with ability to translate complex data sets into strategic actions. - Experience leading diverse teams across multiple markets and driving engagement. - Empathetic, forward‑thinking leadership balanced with commercial acumen. - Continuous improvement mindset, consistently innovating the customer journey. **Required Education & Certifications** - Bachelor’s degree in Business, Marketing, or related discipline. - Preferred certifications: Certified Customer Success Manager (CCSM) or equivalent.

London, United kingdom

Hybrid

Junior

03-02-2026

Company Name

Trustpilot

Job Title

Staff Engineer (Backend)

Job Description

**Job Title** Staff Engineer – Backend **Role Summary** Senior engineering leader responsible for designing, delivering, and scaling high‑impact backend initiatives that power Trustpilot’s consumer products. The role spans leading multi‑team initiatives, ensuring sustainable delivery practices, mentoring peers, and influencing technical strategy across the platform. **Expectations** - Deliver major initiatives on schedule while maintaining production readiness, scalability, and architectural health. - Own risk management, stakeholder communication, and alignment with company objectives. - Recruit, develop, and coach high‑quality engineering talent. - Advocate for continuous improvement, technical excellence, and a culture of learning. **Key Responsibilities** - Lead end‑to‑end delivery of large backend initiatives across consumer teams (Voice, Decisions, Reach, Design Systems). - Translate product, design, and operations inputs into cohesive, realistic roadmaps aligned with business goals. - Design, implement, and maintain microservice architectures using JavaScript/TypeScript (Node.js) with AWS infrastructure (Lambda, ECS, CloudFormation, SQS, SNS). - Ensure systems meet quality, security, and performance standards; champion automated testing, CI/CD, and observability. - Mitigate high‑risk technical decisions, communicate issues, risks, and dependencies to stakeholders. - Mentor and coach engineers on coding practices, architecture, and career growth. - Collaborate with cross‑functional stakeholders (product, design, operations) to align priorities and solve complex challenges. - Advocate for scalable, maintainable solutions that support millions of users. **Required Skills** - 7+ years of backend software engineering at senior or staff level. - Deep expertise in TypeScript/JavaScript microservices. - Extensive AWS experience (Lambda, ECS, CloudFormation, ECS, SNS, SQS). - Strong experience with message queues (SQS), NoSQL (DynamoDB) and relational/graph databases (PostgreSQL, MongoDB). - Knowledge of modern front‑end frameworks (React, Vue.js, Next.js). - Proficiency with Agile methodologies and delivery practices. - Demonstrated ability to manage stakeholders across multiple functions and build consensus. - Proven track record designing and delivering scalable systems. - Mentoring and coaching experience. - Excellent written and verbal communication; ability to explain complex technical problems to non‑technical audiences. - Customer‑centric, solution‑oriented mindset with a bias toward action. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Software Engineering, or related field (or equivalent professional experience). - AWS Certified Solutions Architect or similar cloud certification is an advantage.

Edinburgh, United kingdom

On site

09-02-2026

Company Name

Trustpilot

Job Title

Senior Product Manager - Integrations

Job Description

Job title: Senior Product Manager – Integrations Role Summary: Lead the strategy and execution of Trustpilot’s integrations portfolio across global ecommerce, CRM, and marketing platforms. Drive product discovery, roadmap definition, and delivery with cross‑functional squads to deliver seamless, scalable integration experiences that increase adoption, usage, and customer value. Expectations: - Own end‑to‑end product lifecycle from discovery to post‑launch iteration. - Define and evolve long‑term integration strategy, prioritizing native rebuilds and legacy modernisation. - Identify high‑value opportunities, align commercial potential with customer demand, and secure ecosystem partnerships. - Represent integration vision to senior leadership, balancing short‑term migration needs with long‑term platform goals. Key Responsibilities: - Lead a multidisciplinary squad of engineers, UX designers, and QA through agile releases. - Own roadmap planning, feature prioritisation, and scalable architecture decisions for integrations with platforms such as Shopify, WooCommerce, HubSpot, Salesforce, and emerging ecosystems. - Collaborate with engineering, architecture, and security teams to meet platform certification, marketplace, and performance standards. - Partner with Partnerships, Marketing, Monetisation, and Commercial teams to develop go‑to‑market plans, packaging, enablement, and positioning for new integrations. - Build feedback loops with platform partners, agencies, merchants, and stakeholders to validate requirements and optimise product‑market fit. - Track adoption, usage, migration velocity, merchant satisfaction, and resilience metrics to inform continuous improvement. Required Skills: - Proven senior product management experience in integrations, preferably in ecommerce, CRM, or marketing platforms. - Strong understanding of modern integration frameworks, native app ecosystems, marketplace policies, and subscription models. - Demonstrated ability to lead cross‑functional teams and deliver customer‑centric products in fast‑paced, agile environments. - Data‑driven decision maker with analytical skills to measure impact on adoption, churn, and conversion. - Excellent stakeholder management and communication skills, capable of translating complex technical requirements into clear business value. - Comfortable balancing migration execution with long‑term platform strategy. Required Education & Certifications: - Bachelor’s degree in Computer Science, Engineering, Business, or related field, or equivalent professional experience. - Relevant product certification (e.g., PMP, Certified Product Manager, Scrum Master) preferred but not mandatory.

London, United kingdom

On site

Senior

17-02-2026