Homecare Homebase

About the Company

Homecare Homebase is the #1 software solution for home-based care. Our customized solutions streamline everything from scheduling, mapping and routing to billing, compliance and revenue cycle management.

We’re leading the way in a dynamic new era of home-based care. Our software helps agencies deliver compassionate, quality care with extraordinary insight, data and solutions to boost patient and caregiver satisfaction.

Our continuous innovation drives exceptional care for millions of people around the country. Everything we do is designed to streamline processes and give caregivers the one thing they value most: More time with the patients who need them.

Listed Jobs

Company Name

Homecare Homebase

Job Title

Vice President of User Experience

Job Description

**Job title** Vice President of User Experience **Role Summary** Lead the transformation and scaling of a modern UX organization from low maturity to strategic leadership, integrating AI-driven experience capabilities across a complex product ecosystem while ensuring ethical, responsible use of AI in healthcare contexts. **Expectations** * Build and mature a high‑performance UX organization with a clear talent pipeline. * Elevate UX literacy and customer‑centric thinking across product and engineering. * Deliver a long‑term vision for modernization, unified design systems, and intelligent workflows. * Integrate AI into the design practice responsibly, adhering to transparency and auditability standards. **Key Responsibilities** 1. **Organizational & Cultural Transformation** – establish a strategic, user‑centered UX practice; promote outcome‑driven, research‑ and AI‑insight‑driven teams; define experience vision. 2. **Leadership Development & Team Growth** – develop directors, managers, and senior ICs into strategic leaders; create talent strategy, leveling frameworks, and mentorship programs; scale a leadership pipeline. 3. **Foundational Capability Building & Research Integration** – mature UX processes (discovery, research, accessibility, design reviews); set up Design Ops with AI‑enabled tools; launch research program with qualitative, behavioral, and AI‑generated insights; inform roadmap. 4. **Design System Ownership & Multi‑Platform Scaling** – create and govern a unified design system for web, mobile, and emerging surfaces; ensure AI‑driven interactions and adaptive interfaces; partner with engineering for tokens, code integration, governance, and release cycles. 5. **AI‑Enhanced Experience Strategy & Cross‑Functional Execution** – define AI‑assisted, predictive, automated UX strategy; identify AI opportunities to reduce clinician cognitive burden; embed AI patterns ethically; collaborate with product, engineering, and data science. **Required Skills** * 12+ years in senior UX or product design roles, including transformation of low‑maturity organizations. * Proven track record of developing managers, directors, and senior ICs into leaders. * Expertise in multi‑platform enterprise design systems and scalable Design Ops. * Hands‑on experience designing AI‑enabled experiences and responsibly integrating AI. * Strong knowledge of modern UX research, data‑driven design, accessibility, workflow optimization, and strategy. * Cross‑functional leadership with product, engineering, and data science. **Required Education & Certifications** * Bachelor’s degree in Human‑Computer Interaction, Design, Behavioral Science, or related field (advanced degree preferred). * Certifications in UX Design, Design Systems, or Design Operations are advantageous. ---

Dallas-fort worth metroplex, United states

Hybrid

Senior

02-02-2026

Company Name

Homecare Homebase

Job Title

ServiceNow System Administrator

Job Description

Job Title: ServiceNow System Administrator Role Summary: Own daily administration, performance, security, and governance of ServiceNow in a mission‑critical healthcare setting, enabling secure AI capabilities (Now Assist) while collaborating with architecture, support, and business stakeholders. Expectations: Deliver highly available, compliant, and secure platform operations; implement ITIL best practices; ensure AI governance, data privacy, and human review controls; support continuous improvement and compliance audits. Key Responsibilities: - Administer DEV, TEST, and PROD ServiceNow environments; perform upgrades, patching, cloning, and release management. - Monitor platform health, logs, diagnostics, and MID Server integrations; enforce change management and governance rules. - Configure and maintain AI features (Now Assist, AI Control Tower), validate outputs, and enforce responsible AI policies. - Design and maintain forms, workflows, Flow Designer, UI policies, notifications, and Service Catalog. - Manage user roles, groups, ACLs, and security policies. - Administer core ITSM processes (Incident, Problem, Change, Request, Knowledge) and support CMDB, Asset Management, IT Operations, Portfolio, and Customer Service. - Serve as escalation point for platform and AI issues; conduct root‑cause analysis. - Collaborate with architects, developers, and stakeholders on requirements, solution validation, and release activities. Required Skills: - 4–8+ years of enterprise ServiceNow administration and configuration. - Strong knowledge of ITSM/ITIL, CMDB, CSDM, and data governance. - Experience with regulated/mission‑critical systems. - Basic scripting (Business Rules, Client Scripts). - Familiarity with AI governance and exposure to Now Assist/AI features. - Excellent communication skills. Required Education & Certifications: - Minimum of ServiceNow Certified System Administrator (CSA). - ITIL Foundation certification preferred. - Background in healthcare, SaaS, or regulated industry valued.

Dallas, United states

Hybrid

04-03-2026