Front

4 Jobs

504 Employees

About the Company

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Listed Jobs

Company Name: Front
Job Title: Senior Applied AI Engineer
Job Description

Company Name: Front
Job Title: Software Engineering Intern
Job Description: **Job Title:** Software Engineering Intern **Role Summary:** Support the product team in enhancing user experience, scalability, and reliability of Front’s AI‑powered customer service platform. Work on a customer‑facing technical project under mentorship, collaborating with engineers, designers, and product managers. **Expactations:** - Deliver a defined technical project with measurable impact. - Demonstrate strong problem‑solving, attention to detail, and product‑mindset. - Communicate effectively in English and contribute in a fast‑paced, collaborative environment. - Show curiosity, willingness to learn, and ability to incorporate feedback. **Key Responsibilities:** - Own end‑to‑end development of a feature or improvement affecting users. - Write clean, maintainable JavaScript/Node.js code and conduct code reviews. - Participate in cross‑functional meetings with design and product teams. - Pair with an engineering mentor to set goals and track progress. - Assist in testing, debugging, and performance optimization. **Required Skills:** - Full professional proficiency in English. - Strong JavaScript programming skills. - Experience with Node.js development. - Proven attention to detail and analytical problem‑solving. - Product‑oriented mindset focused on user experience. - Prior software engineering internship experience. **Required Education & Certifications:** - Currently enrolled in a French engineering program or equivalent Computer Science degree, expected graduation in 2026 (end‑of‑studies internship).

Company Name: Front
Job Title: Senior Product Manager - AI
Job Description: Job title: Senior Product Manager – AI Role Summary: Own and accelerate the development of the AI Agent product, turning customer‑focused AI capabilities into revenue‑driving solutions. Lead end‑to‑end product lifecycle, from vision and research to launch and scaling. Expactations: Deliver a $100 M annual revenue run‑rate for the AI Agent within three years by prioritizing high‑impact features and achieving rapid, impactful releases. Key Responsibilities: • Define product vision, strategy, and success metrics based on market research, customer insights, and business goals. • Prioritize roadmap, write detailed requirements, and own the go‑to‑market plan. • Coordinate cross‑functional execution with engineering, design, sales, marketing, and support. • Use quantitative analytics and qualitative research to steer decision‑making and validate hypotheses. • Model trade‑offs, manage risk, and keep projects on schedule and within scope. • Maintain stakeholder alignment, communicate progress, and influence executives. Required Skills: • 5+ years of product management or founder experience in B2B SaaS with measurable growth. • Strong analytical mindset with comfort in data‑driven product decisions. • Ability to navigate uncertainty, especially around AI initiatives, and translate ambiguity into clear guidance for teams. • Excellent execution focus: organized, confident in managing multiple work streams, and skilled at prioritizing shipping. • Deep customer empathy; proven ability to deliver solutions that solve real user pain points. • Impact‑oriented, linking product initiatives to business metrics. • Outstanding communication, collaboration, and influence skills across technical and non‑technical stakeholders. Required Education & Certifications: • Bachelor’s degree in Computer Science, Engineering, Business, or related field. • MBA or equivalent advanced degree preferred. • Product management certifications such as AIPMM, PMI Product Management, or Pragmatic Institute are a plus.

Company Name: Front
Job Title: Software Engineer - CPX
Job Description: **Job Title** Senior Frontend Engineer – CPX **Role Summary** Lead the design, development, and maintenance of client‑side code across Front’s Desktop (Electron), Mobile (React Native), and Web platforms. Deliver high‑performance, real‑time features that power the shared inbox and core UX, while setting technical standards and mentoring peers. **Expectations** - Own significant components of the frontend codebase. - Champion code quality, performance, and maintainability. - Serve as a technical leader and mentor to junior engineers. - Collaborate closely with product and design to translate specifications into production‑ready features. **Key Responsibilities** - Design, implement, and refactor frontend components for Desktop, Mobile, and Web. - Optimize rendering performance and ensure low‑latency real‑time interactions. - Establish and enforce coding standards, review code, and drive continuous improvement. - Mentor team members on architecture, best practices, and debugging techniques. - Work with product management and designers to prioritize backlog items and deliver on roadmap. - Identify and resolve cross‑platform compatibility issues. - Participate in architecture discussions and contribute to technical strategy. **Required Skills** - 5+ years of frontend development experience. - Deep proficiency in React, Redux, and TypeScript. - Hands‑on experience with build tools (Webpack, Babel) and component libraries. - Knowledge of Electron and/or React Native for cross‑platform development. - Proven performance optimization in real‑time, high‑volume applications. - Strong communication and collaboration skills, able to explain technical concepts clearly. - Pragmatic problem‑solving mindset with ability to balance idealism and practicality. **Bonus** - Experience with messaging/Text editor UIs. - Familiarity with real‑time messaging protocols. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Software Engineering, or related field (or equivalent practical experience). - No specific certifications required. *(All content is ATS‑friendly and globally neutral.)*

San francisco, United states

On site

22-11-2025