Waitrose & Partners

About the Company

We're on a journey, an ongoing experiment to find happier, more trusted ways of doing business and all of our Partners have a part to play. By joining the Partnership you'll be joining a different kind of business. One that seeks to make a difference, not just to its Partners, but to the lives of everyone. It's this shared purpose that drives us, guides us, and we believe that by working together, in Partnership, we can help create a place with happier people, for a happier business and a happier world. #FindYourHappier #DrivenByPurpose

Listed Jobs

Company Name

Waitrose & Partners

Job Title

CRM Manager

Job Description

**Job Title** CRM Manager **Role Summary** Plan, develop, and optimise CRM communications across multiple channels (email, push, SMS, direct mail, door drop, in‑app) to support commercial, customer, and brand objectives. Leverage data, insights, and Salesforce Marketing Cloud to design personalized customer journeys, drive continuous improvement through test‑and‑learn, and coordinate with cross‑functional stakeholders to deliver the customer strategy. **Expectations** - Deliver CRM programmes that meet commercial and engagement KPIs. - Maintain a high‑quality, timely CRM calendar in a fast‑paced environment. - Use customer and campaign insights to inform strategic decisions and improve channel performance. - Lead change and process optimisation to enhance operational efficiency. - Build and sustain senior‑level stakeholder relationships and influence road‑maps. **Key Responsibilities** - Plan and execute bespoke CRM communications plans supporting customer, marketing, and trading priorities. - Oversee day‑to‑day operation of the CRM calendar, ensuring alignment and quality across teams. - Analyse campaign and customer insights to identify opportunities, guide decisions, and report performance to senior stakeholders. - Champion a test‑and‑learn approach to refine messaging, targeting, and creative for optimal effectiveness. - Ensure CRM processes are efficient, driving continuous improvement and change where needed. - Align CRM initiatives with broader business challenges to deliver measurable commercial impact. - Build and maintain strong relationships with stakeholders across the business to enable successful strategy delivery. - Collaborate with other marketing channels for cross‑channel alignment and opportunity leverage. - Stay current with industry trends, tools, and advancements. **Required Skills** - Bachelor’s degree in Marketing, Business, or equivalent experience. - Strong experience in planning, designing, targeting, and managing complex dynamic CRM campaigns. - Proficiency with Salesforce Marketing Cloud. - Solid commercial awareness; ability to analyse data and draw actionable insights. - Forecasting experience. - Excellent attention to detail and prioritisation in a multi‑project environment. - Proven stakeholder management and influencing skills at senior levels. **Required Education & Certifications** - Bachelor’s degree in Marketing, Business Management, or a related discipline. - Salesforce Marketing Cloud certification (or equivalent CRM platform certification).

Bracknell, United kingdom

Hybrid

03-10-2025

Company Name

Waitrose & Partners

Job Title

Supermarket Assistant – Team Leader

Job Description

**Job Title:** Supermarket Assistant – Team Leader **Role Summary:** Lead a team of partners in a Waitrose supermarket, delivering exceptional customer service, ensuring safe and legal operations, and driving commercial performance through effective shop‑keeping, stock management, and continuous improvement. **Expectations:** - Demonstrate strong people and leadership capabilities. - Uphold safety, compliance, and brand standards. - Proactively identify and implement ways to boost sales, reduce waste, and improve operational efficiency. - Collaborate with all shop areas and external partners to meet customer demand. **Key Responsibilities:** - Support shop management with daily managerial tasks and cross‑departmental coordination. - Ensure partners work safely and within legal guidelines. - Prepare and fulfill online orders for delivery and Click & Collect. - Replenish stock, maintain shelf presentation, and manage product placement. - Provide checkout assistance and back‑up support as needed. - Contribute ideas for commercial performance improvement and waste reduction (e.g., markdowns, product due‑date management). - Maintain a clean, tidy, and organized shop environment. **Required Skills:** - Strong people management and leadership abilities. - Excellent customer‑facing experience. - Good understanding of retail operations and commercial drivers. - Effective stakeholder management with internal teams and third‑party partners. - Ability to work flexibly across various shop functions. **Required Education & Certifications:** - Minimum secondary education (GCSE or equivalent). - Relevant retail or supervisory training preferred; internal Duty Manager training advantageous. - Ability to pass pre‑employment vetting (e.g., DBS check) where required.

Cambridge, United kingdom

On site

10-10-2025

Company Name

Waitrose & Partners

Job Title

Mechanical Handling Instructor

Job Description

Job Title: Mechanical Handling Instructor Role Summary: Provide comprehensive training, instruction, and assessment of warehouse partners and agency personnel on the safe and efficient use of mechanical handling equipment. Maintain accurate training records, ensure compliance with legal, health and safety, and operational standards, and promote a culture of continuous safety improvement within the distribution centre. Expectations: - Deliver consistent, high‑quality training aligned with partnership values. - Maintain up‑to‑date training and competency records for all participants. - Adhere strictly to legal, health‑safety, and operational procedures. - Communicate issues and progress to management promptly. - Exhibit strong coaching, communication, and organisational skills under pressure. Key Responsibilities: - Implement and update the training standard across all RDCs. - Conduct thorough inductions for new partners and agency staff. - Administer theory tests using correct aids in the proper environment; record results. - Perform routine warehouse operational tasks, meeting productivity targets and safety guidelines. - Complete required paperwork accurately and on time. - Report injuries, accidents, and health‑safety concerns. - Provide refresher training as needed. - Promote and model best health‑safety practices, challenging procedures to achieve higher competency levels. Required Skills: - ITSSAR Category 1 MHE Instructor qualification. - Valid MGHE Operators Licence (or willingness to obtain). - Experience delivering training on mechanical handling equipment. - Excellent organisational and planning abilities. - Calm, decisive under pressure. - Clear, precise listening and communication skills at all levels. - Demonstrable coaching and mentoring skills. - Computer literacy with strong numeracy. - Physical stamina to meet job demands. Required Education & Certifications: - ITSSAR Category 1 Mechanical Handling Equipment Instructor. - Current MGHE Operator’s Licence. (Desirable additions: ITSSAR Category 4 Accredited Tutor, distribution‑centre experience, knowledge of the Health & Safety at Work Act.)

Aylesford, United kingdom

On site

24-11-2025