Connaught Resourcing Ltd (Education)

About the Company

We provide specialist personnel and services to the education, health, care, skills training and employability sectors. We serve residential, private and public sector clients on a local and national level.

Our specific areas of focus are professional teachers and classroom support, care workers, nursing and medical personnel, middle management and functional support staff including sales, operations, finance, marketing, human resources and office.

We are fully accredited by both the Commission for Quality Care and the Department for Education Quality Mark to supply personnel and services to the care, education and health sectors.

Listed Jobs

Company Name

Connaught Resourcing Ltd (Education)

Job Title

IT Support Technician

Job Description

**Job title:** IT Support Technician **Role Summary:** Deliver remote IT support to a distributed workforce of 400+ staff and 8,000 students, handling a varied ticket volume. Manage, maintain and troubleshoot IT hardware and software assets, primarily Windows 10/11, Microsoft 365 and Adobe Connect, while ensuring accurate documentation and smooth escalation to internal or external teams. Act as a first‑line contact, providing timely resolution and maintaining high user satisfaction in a dynamic e‑learning environment. **Expactations:** * Prior experience as an IT support technician is essential. * Demonstrated, in‑depth knowledge of Windows 10/11 and Microsoft 365 suites. * Structured, logical problem‑solving skills with a methodical approach to troubleshooting. * Strong administrative abilities with meticulous attention to record‑keeping. * Calm, empathetic communication and the capacity to manage user expectations. * Collaborative mindset with a willingness to share knowledge and best practices. **Key Responsibilities:** * Log, prioritize, and resolve support tickets using the ticketing system. * Provide remote assistance to staff and students via remote‑desktop tools or phone. * Deploy, configure, and maintain IT hardware (laptops, peripherals, networking devices). * Administer and maintain IT assets, ensuring up‑to‑date inventories and warranties. * Troubleshoot software issues, including Microsoft 365 applications and Adobe Connect. * Escalate complex problems to specialized internal teams or third‑party vendors. * Maintain accurate, up‑to‑date documentation of support activities and IT asset data. **Required Skills:** * Proficiency with Windows 10/11 and Microsoft 365 environments. * Experience troubleshooting Office 365/Exchange, SharePoint, Teams, and Adobe Connect. * Familiarity with hardware deployment, network basics (Wi‑Fi, VPN), and peripheral configuration. * Strong verbal and written communication; ability to translate technical concepts for non‑technical users. * Empathy, patience, and the ability to handle multiple requests concurrently. * Team player who contributes ideas and fosters a collaborative support culture. **Required Education & Certifications:** * Minimum of a secondary education diploma or equivalent. * Professional IT certifications preferred: CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or Microsoft 365 Certified: Modern Desktop Administrator Associate. * Successful completion of background checks and an enhanced DBS disclosure.

Crickhowell, United kingdom

On site

18-02-2026