Version 1

About the Company

Version 1 is a leader in digital transformation, partnering strategically with global organisations to transform and adopt technology and drive innovation in a responsible way.

With an end-to-end offer designed to address the most difficult challenges faced by customers, and supported by the latest cutting-edge technologies, Version 1 is focused on delivering successful customer outcomes through the power of world-class teams.

This pledge is underscored by the key principles of the organisation, a triangle of balanced priorities comprising customer success, empowered people, and a strong organisation.

Version 1 is made up of a fast-growing team of 3,400+ people across 4 continents, all innovating differently to drive value through sustainable transformation.  

Listed Jobs

Company Name

Version 1

Job Title

Service Desk L1/L2 Team Leader

Job Description

**Job Title:** Service Desk L1/L2 Team Leader **Role Summary:** Lead a global Level 1 and Level 2 IT Service Desk team within a 24/7 Service Centre, driving high‑quality incident and request resolution through effective team management, performance monitoring, and digital handover processes. **Expectations:** - Directly oversee daily service‑desk operations, ensuring timely incident/service‑request closure and maintaining service‑level metrics. - Mentor, coach, and develop a geographically dispersed analyst team, fostering a collaborative and high‑performance culture. - Own and manage major incident handling, coordinating cross‑shift digital handovers and ensuring continuity of service. - Lead continuous improvement initiatives to enhance ticket flow, first‑call resolution and overall customer experience. **Key Responsibilities:** - Supervise and mentor L1/L2 service‑desk analysts globally. - Set performance objectives, conduct regular evaluations, and provide constructive feedback. - Maintain a positive team environment, encouraging collaboration and knowledge sharing. - Oversee daily incident and request handling, ensuring adherence to SLAs and quality standards. - Own major incident management and facilitate effective cross‑shift handovers. - Monitor and report on key performance metrics (first‑call resolution, response time, backlog). - Drive continuous improvement and automation initiatives using ServiceNow ITSM. **Required Skills:** - Strong leadership and people‑management capabilities. - Proven experience in ITIL‑based service desk operations, incident, problem, and change management. - Hands‑on knowledge of ServiceNow or similar ITSM platforms. - Ability to analyse performance data and implement improvements. - Effective communication and stakeholder‑management skills. - Adaptability to 24/7 global shift structure and handover procedures. **Required Education & Certifications:** - SC Clearance or CTC Clearance (mandatory). - Minimum of a bachelor’s degree in IT, Information Systems, or related field (or equivalent professional experience). - ITIL Foundation or equivalent certification preferred. - ServiceNow Administration or related ITSM certification a plus.

Belfast, United kingdom

Remote

29-10-2025

Company Name

Version 1

Job Title

AWS Architect

Job Description

**Job Title:** AWS Architect **Role Summary:** Design, implement, and optimize large‑scale Amazon Web Services (AWS) solutions for enterprise clients. Serve as a technical leader, collaborating with business stakeholders and DevOps teams to deliver secure, scalable, and cost‑effective cloud architectures that align with AWS Well‑Architected Framework and industry best practices. **Expectations:** - Deliver complex cloud projects on time and within scope. - Maintain high standards of security, reliability, and performance. - Act as a subject‑matter expert and provide thought leadership on AWS technologies. - Mentor colleagues and contribute to continuous learning and improvement. **Key Responsibilities:** - Architecture design and blue‑printing of cloud solutions, including micro‑services, data pipelines, and integration patterns. - Lead migration efforts: assess existing workloads and define step‑by‑step cloud transition plans. - Develop & maintain reusable architecture templates (CloudFormation, CDK, Terraform). - Automate deployment pipelines (CI/CD) and operational tasks (Infrastructure as Code). - Ensure compliance with governance, security, and cost‑management guardrails. - Collaborate with DevOps, security, and product teams to implement DevSecOps practices. - Author technical documentation, proposals, and solution design reviews. **Required Skills:** - Extensive AWS architecture experience (compute, storage, networking, data services). - Deep knowledge of the AWS Well‑Architected Framework. - Linux (RHEL/CentOS) and Bash scripting proficiency. - Understanding of DevOps/DevSecOps methodologies. - Strong communication and stakeholder management. - Ability to analyze business requirements and translate into technical solutions. **Preferred Skills:** - AWS certifications (Associate or Professional). - Experience with security services (IAM, KMS, GuardDuty, Security Hub). - Hands‑on experience with Python, Node.js, Java, or .NET. - Familiarity with CDK, Terraform, and infrastructure automation. - Mentoring or teaching experience. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Technology, or related field. - AWS Certified Solutions Architect – Associate or Professional (mandatory). - Valid security or compliance certifications are a plus.

London, United kingdom

On site

30-10-2025

Company Name

Version 1

Job Title

Senior Power Platform Developer

Job Description

**Job title:** Senior Power Platform Developer **Role Summary:** Lead design, development, and deployment of Power Platform solutions (Power Apps, Power Automate, Power Pages, Power Virtual Agents) while collaborating with cross‑functional teams and directly engaging customers. Drive adoption of Microsoft Power Platform within cloud‑based environments, provide technical guidance, and ensure solutions adhere to best practices and security standards. **Expectations:** - Deliver end‑to‑end Power Platform projects on schedule and within scope. - Maintain a high standard of code quality, security, and documentation. - Demonstrate proactive communication with stakeholders and provide mentoring to junior developers. - Achieve and maintain UK Security Clearance (SC) and demonstrate a minimum of 5 years UK residential history. **Key Responsibilities:** - Architect and build Canvas and Model‑Driven Apps, Power Automate flows, Power Pages, and Power Virtual Agents. - Configure, extend, and manage Microsoft Dataverse and integrate with Dynamics 365 applications. - Develop and maintain integrations with SQL, SharePoint, and other data stores. - Create, maintain, and execute test suites using Power Apps Test Studio or equivalent tools. - Deploy and manage Power Platform solutions via Azure DevOps (CI/CD pipelines, backlog, progress tracking). - Build and deploy Microsoft Teams Apps and integrate with Azure SaaS services (PaaS, Integration Services). - Perform Power BI solution development and deployment where required. - Liaise with customers to translate business requirements into technical solutions and provide ongoing support. **Required Skills:** - Extensive experience with Power Platform components (Power Apps, Power Automate, Power Pages, Power Virtual Agents). - Deep knowledge of Microsoft Dataverse configuration and Dynamics 365 deployments. - Proficient in integrating Power Apps with REST/Graph APIs and third‑party services. - Strong testing and debugging skills using Power Apps Test Studio or equivalent. - Familiarity with Azure DevOps for CI/CD, backlog management, and version control. - Work knowledge of Microsoft 365 (SharePoint, Forms, Teams). - Development skills in .NET/C#, TypeScript, and SQL Server. - Experience with Azure PaaS and Integration Services for scalable solution deployment. **Required Education & Certifications:** - Minimum of 5 years UK residential history for SC security clearance eligibility. - Power Platform certifications (PL‑900, PL‑100, PL‑200, PL‑400, PL‑500) are advantageous. - Relevant Microsoft technical certifications (e.g., Azure, Dynamics 365) preferred. ---

Newcastle upon tyne, United kingdom

On site

Senior

02-11-2025

Company Name

Version 1

Job Title

Client Partner – UK Public Sector

Job Description

**Job Title:** Client Partner – UK Public Sector **Role Summary:** Senior commercial leader driving strategic and financial success for UK Public Sector accounts. Owns customer relationships, contract portfolios, and revenue performance, ensuring delivery excellence and growth. **Expectations:** - Achieve revenue, profitability, and contract value targets. - Deliver consistent customer satisfaction (CSAT/NPS) and retention. - Secure new opportunities through core and large-scale pursuits. - Foster cross-functional team collaboration and unified customer engagement. **Key Responsibilities:** - Lead account strategies to align with customer goals and organizational objectives. - Orchestrate pursuit teams for opportunities (<£20M TCV) and major projects. - Monitor account profitability, contractual compliance, and delivery performance. - Build executive-level trust and position Version 1 as a strategic partner. - Coordinate delivery, sales, and partner teams to ensure cohesive customer outcomes. **Required Skills:** - 10+ years in senior client/account leadership within technology services. - Proven track record in revenue growth, contract management, and strategic account expansion. - Leadership experience in end-to-end pursuit planning and execution. - Deep understanding of UK Public Sector procurement, contracts, and digital transformation. - High-level stakeholder negotiation, executive communication, and commercial acumen. - Collaborative expertise with technology partners (AWS, Microsoft, Oracle). **Required Education & Certifications:** - Bachelor’s degree in Business, Technology, or related field preferred. - Relevant industry certifications (e.g., PMP, AWS, Microsoft) advantageous.

Newcastle upon tyne, United kingdom

On site

Senior

10-11-2025