Thomas Gray

About the Company

At Thomas Gray, we pride ourselves on being an award-winning, second-generation headhunting firm, founded over 50 years ago on the core principles of trust, relationships, integrity and performance.

As an employee-owned business, we operate through three specialised divisions:

• Executive Search
• Permanent Recruitment
• Interim Solutions

Our expertise and connections span across key sectors: Housebuilding, Main Contracting, Affordable Housing, Assisted Living, and Fit Out.

We prioritise and support our valued clients by helping them appoint high-quality candidates from Site and Middle Management to Main Board level across the UK and the Middle East on both a permanent and temporary basis.

Our approach involves immersing ourselves in our clients’ businesses to truly understand their culture, values, and social impact. By viewing every interaction through an Equality, Diversity, and Inclusion (EDI) lens, we ensure balanced, informed guidance for both clients and candidates.

Our real point of difference is the ability to develop the interest of passive candidates coupled with our network and reputation for delivering against tough mandates at competitive fee levels within tight timelines.

Listed Jobs

Company Name

Thomas Gray

Job Title

Quantity Surveyor

Job Description

**Job Title** Quantity Surveyor (Freelance) **Role Summary** Provide comprehensive commercial management for a new-build residential development over a 3‑month assignment, handling procurement, cost control, contract administration, valuations, and payments to ensure on‑time, on‑budget delivery. **Expectations** - Deliver immediate value and act autonomously from day one. - Maintain strong commercial awareness and cost discipline. - Communicate clearly with contractors, site teams, and stakeholders. - Adapt quickly to project changes and drive solutions. **Key Responsibilities** - Manage subcontractor procurement, valuations, and payments. - Administer contracts, oversee variations, and implement change control. - Support cost reporting, forecasting, budget management, and cost‑to‑complete updates. - Work closely with site and project teams to monitor commercial performance. - Prepare interim and final valuations, final accounts, and negotiate with subcontractors. **Required Skills** - Extensive experience as a Quantity Surveyor on new‑build residential schemes. - Strong knowledge of subcontractor packages and cost control in housing developments. - Autonomy in decision‑making and solution‑focused approach. - Excellent communication and interpersonal skills. - Deep commercial awareness and ability to manage financial performance. **Required Education & Certifications** - Professional qualification in quantity surveying (e.g., BSc/BA (Hons) Quantity Surveying, MSc, or equivalent). - Membership or Associate status with RICS (or equivalent professional body). - Minimum of 3 years proven experience in quantity surveying, preferably in new‑build residential projects.

Oxfordshire, United kingdom

On site

12-02-2026

Company Name

Thomas Gray

Job Title

Head of Customer Service

Job Description

**Job Title:** Head of Customer Service **Role Summary** Lead and develop customer service strategy for a regional housebuilding company with a focus on driving customer satisfaction, operational efficiency, and alignment with business growth. Reports directly to the Managing Director, requiring strategic leadership and senior management experience in a volume housing or construction environment. **Expectations** Proven experience in a senior customer service leadership role within a volume housing developer or equivalent organization. Demonstrated ability to step into a strategic leadership position with a track record of delivering service excellence. **Key Responsibilities** - Oversee end-to-end customer service operations, including complaint resolution, customer feedback management, and service delivery standards. - Develop and implement customer service policies, processes, and KPIs to align with business objectives. - Lead, mentor, and manage a customer service team to ensure high-performance outcomes. - Collaborate with cross-functional teams (sales, operations, delivery) to resolve customer issues proactively. - Monitor and report on customer satisfaction metrics, driving continuous improvement initiatives. **Required Skills** - Strategic leadership in customer service or client relations. - Deep understanding of customer service operations in construction/housing sectors. - Strong process optimization and problem-solving capabilities. - Cross-functional team management and stakeholder engagement. - Data-driven decision-making and performance analysis. **Required Education & Certifications** Bachelor’s degree in business administration, hospitality, or related field. Prior senior management or equivalent leadership experience required. Housing/property development sector experience preferred.

Crawley, United kingdom

On site

23-02-2026