NEC Software Solutions (India)

About the Company

We help our customers get better outcomes and transform their businesses. By leveraging our knowledge and experience, we bring innovation and technology efficiency.

We work with diverse industry verticals which include publishing, media, financial services, retail , healthcare and technology companies around the world.

Our customers range from two-person startups to $bn listed companies.

Listed Jobs

Company Name

NEC Software Solutions (India)

Job Title

Product Specialist – ITSM Platform

Job Description

**Job Title:** Product Specialist – ITSM Platform **Role Summary:** Takes ownership of an enterprise IT Service Management platform (Ivanti or equivalent), designing, configuring, and optimizing it to support ITIL v4‑aligned services and ISO 20000 compliance. Works cross‑functionally with stakeholders and provides technical leadership, mentorship, and continuous improvement initiatives. **Expections:** - Deliver scalable, secure ITSM solutions that meet business and regulatory requirements. - Maintain and evolve the platform architecture, ensuring high availability and performance. - Drive process improvement and KPI monitoring to enhance service quality. - Lead and mentor distributed teams, fostering best practice adoption. **Key Responsibilities:** - Own the ITSM platform lifecycle from design and configuration to optimization. - Configure workflows, dashboards, reports, and database schemas to support business needs. - Ensure alignment with ITIL v4 and ISO 20000, maintaining documented procedures for certification. - Monitor performance, define KPIs, and report on service effectiveness. - Mentor team members across multiple geographies. - Collaborate with process owners and stakeholders to deliver end‑to‑end ITIL‑aligned services. - Implement continuous improvement strategies and recommend new tooling solutions. - Manage relationships with internal teams and external vendors. - Produce and maintain OLA documentation and reporting. **Required Skills:** - Proven experience managing or providing technical expertise on an enterprise ITSM platform (Ivanti, ServiceNow, BMC Remedy, Cherwell, etc.). - Deep understanding of ITIL v4 practices and ISO 20000 compliance. - Strong technical architecture skills, including database schema design. - Excellent stakeholder communication and management. - Analytical mindset with problem‑solving focus and continuous improvement orientation. - Ability to balance short‑term priorities with long‑term strategic goals. **Required Education & Certifications:** - ITIL v4 Foundation certification. - Eligible for NPPV Level 3 + SC clearance. - (Desirable) ITIL v4 Intermediate certifications.

Hartlepool, United kingdom

On site

19-12-2025

Company Name

NEC Software Solutions (India)

Job Title

Sales Account Manager - Government

Job Description

**Job title:** Sales Account Manager – Government (Junior Level) **Role Summary:** Support senior account managers in managing and growing existing government client accounts. Build professional relationships, create proposals, and track performance through CRM. Progress to independent account ownership while gaining expertise in SAAS, IAAS, and cloud solutions used by local government. **Expectations:** - Transition from support role to full account ownership within 1‑2 years. - Consistently meet or exceed sales targets and CRM metrics. - Demonstrate continuous learning of product offerings and government procurement processes. **Key Responsibilities:** - Maintain and strengthen relationships with assigned government clients. - Identify client needs and recommend appropriate cloud‑based solutions. - Draft quotes, proposals, and sales documentation. - Track account activity, sales performance, and client communications in CRM. - Coordinate with sales, marketing, operations, and finance teams to ensure smooth delivery. - Resolve basic client inquiries and issues promptly. - Attend client meetings and calls with senior managers. - Spot upselling and cross‑selling opportunities within existing accounts. - Keep up‑to‑date on product knowledge, sales techniques, and industry best practices. **Required Skills:** - 1–3 years of sales, customer service, or account support experience. - Strong verbal and written communication; interpersonal skills. - Familiarity with sales processes, CRM systems (e.g., Salesforce, Dynamics). - Proficiency in Microsoft Office; ability to create proposals. - Basic numeracy and target‑driven mindset. - Knowledge of SAAS, IAAS, and cloud solutions, especially for local government. - Understanding of local government procurement and solution requirements. - Presentation and proposal‑writing ability. - Teamwork, attention to detail, curiosity, integrity, and tenacity. **Required Education & Certifications:** - Relevant bachelor’s degree or equivalent work experience. - No specific certifications required, though knowledge of cloud platforms (AWS, Azure, GCP) and CRM credentials is advantageous.

Great work, United kingdom

On site

19-01-2026

Company Name

NEC Software Solutions (India)

Job Title

Compliance Officer

Job Description

Job Title: Compliance Officer Role Summary: A 6‑month contract Compliance Officer responsible for overseeing hospital units within the NEC Registry program. Duties include KPI monitoring, performance analysis, data quality liaison, training, and stakeholder communication to ensure hospitals meet customer targets and improve compliance. Expectations: Deliver accurate performance reporting, manage improvement plans for under‑performing units, support data entry training, and act as point of contact for data quality and incident queries. Attend regional/national events and participate in user acceptance testing. Key Responsibilities: - Own all assigned hospital units under Registry contracts. - Monitor KPI performance and analyze unit statistics using centralized data tools. - Identify poor performers, develop and execute improvement/escalation plans. - Produce timely progress reports for internal teams and clients. - Provide training and presentations on Registry data, applications, and reporting to hospital staff. - Liaise with NEC Data Quality team, resolve queries via incident management system. - Document common FAQs in shared repository. - Attend events representing NEC and customers. - Maintain and update hospital contacts database. - Stay current on relevant procedures and policies. Required Skills: - Proficient in Microsoft Office (Word, Excel, PowerPoint). - Strong written and verbal communication; able to present to varied audiences. - Excellent problem‑solving, issue investigation, and data interpretation. - Self‑motivated, able to work independently and within a team. - Ability to prioritize workload, work under pressure, and adapt to flexible schedules. - Attention to detail and high accuracy in data handling. Required Education & Certifications: - No specific degree specified; professional experience in healthcare compliance or related fields preferred. - Knowledge of GDPR/data protection, healthcare industry background, and statistical analysis skill set considered desirable.

Hemel hempstead, United kingdom

Remote

05-02-2026

Company Name

NEC Software Solutions (India)

Job Title

Major Incident Analyst

Job Description

Job title: Major Incident Analyst Role Summary: Lead and coordinate the management of Major Incidents, ensuring rapid restoration of services and minimizing business impact through ITIL-aligned processes. Expactations: - Maintain composure and effective decision‑making under high‑pressure, high‑impact scenarios. - Act as the primary point of contact during Major Incidents, providing timely, clear updates to internal and external stakeholders. - Own the end‑to‑end resolution of incidents, coordinating technical and non‑technical teams across the organization and with third‑party partners. - Manage time and workload effectively amid extensive 24x7 incident handling and on‑call responsibilities. Key Responsibilities: - Serve as single point of contact for Major Incidents, escalating as required. - Own ownership, lead coordination, and support collaborative resolution of Major Incidents. - Engage appropriate technical resources promptly and facilitate bridge calls with technical teams and stakeholders. - Monitor incident progress, remove obstacles, and drive timely service restoration within agreed SLAs. - Provide clear, business‑friendly updates to stakeholders and maintain communication channels during incidents. - Produce Major Incident Reports within required timeframes. - Contribute to continuous improvement of Major Incident Management processes. - Collaborate with Problem and Change Management teams to ensure a full ITIL‑aligned end‑to‑end service. - Build and maintain relationships with internal and external technical resolver teams. - Support team collaboration, knowledge sharing, and foster a positive working environment. Required Skills: - Strong communication and stakeholder management. - Proven ability to lead and facilitate high‑pressure conference bridges with technical teams. - Excellent situational awareness, prioritisation, and organisational skills. - Decision‑making capability in high‑impact situations. - Proficiency with IT Service Management tools (Incident, Problem, Change, Service Request). - Good business writing; ability to summarise technical detail into clear, stakeholder‑friendly updates. - Experience with infrastructure and application technologies. Required Education & Certifications: - Eligible for NPPVL3 + SC security clearance. - ITIL v4 Foundation (essential). - ITIL v4 Intermediate (desired).

Hartlepool, United kingdom

Hybrid

18-02-2026