Pentland Brands

About the Company

Pioneering brands that make life better.

We are Pentland Brands, a global family business bringing some of the most loved sports, outdoor and lifestyle brands to millions of people around the world.

We own Speedo, Berghaus, Canterbury of New Zealand, Endura, ellesse, Red or Dead, KangaROOS and Mitre. We’re also the UK footwear and apparel licensee for Kickers.

All our brands have their own unique identities and every one of them is powered by Pentland. We're a truly global business, with 21 offices in four continents.

We’re always on the lookout for talented, enthusiastic people to help shape our future. We celebrate difference and give everyone the freedom to innovate and develop, be it through creative working environments or learning opportunities.

Our brands are there in the moments that matter - being there for more people, in more of those moments, drives everything we do.

To find out more go to www.pentlandbrands.com or follow us @pentlandbrands on Twitter or Instagram.

Listed Jobs

Company Name

Pentland Brands

Job Title

Senior Customer Operations Manager

Job Description

**Job Title** Senior Customer Operations Manager **Role Summary** A 12‑month maternity cover responsible for leading a team of Customer Operations Executives, ensuring optimal service to channel‑specific accounts, meeting OTIF targets, and maintaining high standards of stakeholder communication and compliance. **Expectations** - Deliver portfolio performance against SLAs and monthly IBP targets. - Coach and develop a diverse team to achieve individual and collective goals. - Foster consistent and compliant processes across multiple brands. - Provide clear, accurate reporting and continuous improvement initiatives. **Key Responsibilities** - Manage daily performance of Customer Operations Executives, ensuring OTIF and SLA compliance. - Lead cross‑functional reviews of overdue and current order books, coordinating with Commercial, Supply Chain, and Finance. - Oversee payments, cancellations, credits, debits, invoicing, and orders, ensuring regulatory compliance. - Implement and maintain brand consistency and standardised operational practices. - Train team on systems, policies, and procedures to maintain high service quality. - Develop and maintain a standardised suite of reporting for order‑book management. - Conduct regular meetings/calls with partners and customers to review service performance and address requirements. - Act as deputy to the Head of Customer Operations when required. **Required Skills** - Proven people management, coaching, and mentoring experience. - Excellent written and verbal communication with diverse stakeholders. - Advanced Excel and data reporting capabilities. - Strong analytical and problem‑solving skills. - Knowledge of export regulations, compliance frameworks, and industry standards. - Proficiency in order‑management and ERP systems. - Detail‑oriented, deadline‑focused, and collaborative team player. **Required Education & Certifications** - Bachelor’s degree in Business, Supply Chain, Operations, or related field. - Professional certifications in Operations Management or Supply Chain (e.g., CSCP, APICS) preferred but not mandatory.

Sunderland, United kingdom

Hybrid

Senior

27-02-2026

Company Name

Pentland Brands

Job Title

Senior Customer Operations Manager

Job Description

Job title: Senior Customer Operations Manager Role Summary: Temporary maternity cover overseeing a team of Customer Operations Executives, ensuring optimal service delivery to internal and external stakeholders across a portfolio of accounts in a specified channel. Expactations: - Leadership and coaching of a Customer Operations team - Maintain and achieve onsite/finish (OTIF) targets against SLAs - Drive continuous improvement and standardisation of operational processes - Collaborate cross‑functionally with Commercial, Supply Chain, Finance, and other internal partners - Manage partner/customer relationships, ensuring alignment of communication, delivery, and compliance Key Responsibilities: - Lead and develop the Customer Operations team, including performance reviews and individual development plans - Oversee full order book management, including cancellations, credits, debits, invoicing, and stock control - Ensure timely, accurate delivery and payment processing in line with partner, customer, and legal compliance requirements - Maintain standardized reporting suites for order book and performance metrics across channels - Conduct regular partner/customer meetings and internal reviews to assess service performance and identify improvement opportunities - Support the Head of Customer Operations Manager in coverage and strategy execution Required Skills: - Proven people management, coaching, and mentorship experience - Advanced Excel and reporting analysis capabilities - Strong communication skills with diverse stakeholders - Knowledge of export regulatory frameworks and compliance standards - Experience in customer‑focused operations, order book, and stock management - Ability to interpret large datasets and generate actionable reports - Proficiency with IT systems and business process tools - Detail oriented, deadline driven, and collaborative Required Education & Certifications: - Bachelor’s degree in Business, Supply Chain, Operations Management, or related field (preferred) - Relevant industry certifications (e.g., Certified Supply Chain Professional, Six Sigma Green Belt) are advantageous but not mandatory.

Nottingham, United kingdom

Hybrid

Senior

27-02-2026