Astrica

1 Job

30 Employees

About the Company

Crafted in the AI Renaissance: Astrica unites veteran ServiceNow specialists who harness the potent blend of AI, ServiceNow, and Cloud. Our cornerstone? Meticulous processes, profound architectural acumen, and innovative organizational change strategies, all tailored with your industry's expertise.

Astrica is uniquely positioned to help guide and enable you on your Intelligent Automation journey. We combine our deep experience in process efficiency with the power of ServiceNow’s automation platform. This holistic focus on people, process, and technology enables us to deliver Intelligent Automation and faster ROI.

Listed Jobs

Company Name: Astrica
Job Title: ServiceNow Product Owner
Job Description: **Job Title** ServiceNow Product Owner **Role Summary** Lead client-facing product ownership for ServiceNow Employee Workflows (HRSD, Employee Center). Facilitate discovery, define requirements, drive best‑practice implementation, and ensure high‑quality deployment and adoption across engagements. **Expectations** - 3+ years ServiceNow platform experience with deep knowledge of the product suite. - 8+ years consulting with clients, preferably ServiceNow, and proven Agile delivery. - Strong communication, collaboration, and stakeholder management skills. - Ability to independently lead workshops, gather requirements, and guide configuration. **Key Responsibilities** - Conduct functional discovery and process workshops using Agile methodology. - Translate business needs into user stories and acceptance criteria. - Advocate best‑practice processes, identify optimization opportunities. - Facilitate training, create functional guides, and support end‑user adoption. - Oversee UAT, support functional testing, deployment, and go‑live activities. - Serve as business‑process SME throughout the engagement lifecycle. - Assist sales efforts when required. **Required Skills** - ServiceNow platform mastery (HRSD, Employee Center, and broader suite). - Certified ServiceNow CSA or higher. - Agile facilitation: sprint planning, backlog grooming, epic decomposition, story estimation. - Workshop and meeting leadership (client and internal). - Experience with code migration oversight and defect remediation. - Strong analytical, problem‑solving, and communication abilities. **Required Education & Certifications** - Certified ServiceNow Application Developer (CSA) or higher ServiceNow certification. - ITIL v3/v4 certification (desired). - Preference for additional ServiceNow application experience. ---