- Company Name
- MIRATECH
- Job Title
- Salesforce Administrator II-III
- Job Description
-
**Job title**:
Salesforce Administrator II-III
**Role Summary**:
Own day‑to‑day administration of a production Salesforce org across Sales, Service, and Manufacturing contexts. Partner with business stakeholders to gather requirements, configure declarative solutions, manage user access, and ensure data integrity, reporting accuracy, and smooth releases.
**Expectations**:
- 4–7+ years in Salesforce ecosystem, with 3+ years administering a production org.
- Proficiency in Salesforce declarative tools (Flows, validation rules, approvals).
- Strong stakeholder management and communication skills.
- Ability to coordinate UAT, deployments, and change communication.
**Key Responsibilities**:
- Configure objects, fields, page layouts, record types, validation rules, and automation (Flows, approvals).
- Support users: triage tickets, provide training materials, troubleshoot daily issues.
- Manage users, roles, profiles, permission sets, sharing rules, and secure access.
- Monitor and improve data quality: imports, deduplication, standards enforcement.
- Build and maintain reports and dashboards; translate business questions into metrics.
- Administer CPQ, Service Cloud, Field Service, and Experience Cloud features as needed.
- Plan, test, and deploy changes via sandboxes and tools (Gearset).
- Collaborate with developers, integration partners, and vendors to troubleshoot and maintain integrations.
- Document configuration changes, user guides, and governance policies.
**Required Skills**:
- Salesforce declarative development (Flows, approval processes, validation rules).
- Data management (Data Loader or equivalent, data quality practices).
- Security and sharing model design (roles, permission sets, sharing rules).
- Reporting and dashboard creation with KPI definition.
- Release and change management (sandbox strategy, UAT, documentation).
- Strong troubleshooting, analytical mindset, and practical problem‑solving.
- Excellent written and verbal communication for technical and non‑technical audiences.
**Required Education & Certifications**:
- Salesforce Certified Platform Administrator (mandatory).
- Advanced Administrator or Platform App Builder (preferred).
- Additional certifications (Sales/Service Cloud Consultant, CPQ Specialist, Experience Cloud Consultant, Field Service Consultant) are advantageous.