Heymarket

About the Company

Hey there! We’re Heymarket. We believe a great conversation has the power to start, strengthen, and grow relationships between businesses and their customers. Messaging is the best tool you can use to do just that.

Messaging is more powerful and more personal than any other form of communication. It allows you to reach across time zones and channels to engage customers and allow them to respond on their time. Heymarket lets you do that effortlessly and at scale.

Heymarket empowers brands to build relationships using intuitive, secure, and personalized messaging. Over 1,500 businesses use Heymarket’s web and mobile apps, including BarkBox, Blue Bottle Coffee, Cornell University, and Dignity Health Global Education. Heymarket was built by the same team that created Manymoon, one of the most popular online, social project management tools.

Listed Jobs

Company Name

Heymarket

Job Title

Onboarding Specialist

Job Description

Job Title: Onboarding Specialist Role Summary Own and execute the end‑to‑end onboarding journey for new customers, ensuring successful implementation, integration, and go‑live readiness on the Heymarket platform. Drive training, support compliance, and act as the primary technical contact while collaborating closely with Sales and Customer Success to align onboarding plans with customer objectives. Expectations - Recent or soon‑to‑be undergraduate graduate (Class of 2024‑2025 or equivalent). - Analytical, detail‑oriented, and self‑directed. - Strong communication with both technical and non‑technical audiences. - Proactive mindset with a desire for early ownership and career growth in SaaS. Key Responsibilities 1. Lead the full implementation lifecycle: account setup, user configuration, and messaging compliance (e.g., 10DLC). 2. Conduct structured onboarding calls and trainings, demonstrating platform best practices. 3. Configure and validate integrations with Salesforce, HubSpot, Aircall, and other tools. 4. Serve as the first technical/product point of contact, resolving questions and issues promptly. 5. Coordinate with Sales and Customer Success to personalize onboarding roadmaps. 6. Track progress, document risks and milestones, and drive continuous improvement of onboarding processes. Required Skills - Analytical and problem‑solving abilities. - Comfort learning and operating with CRM platforms and integration tools. - Clear, confident communication and presentation skills. - Excellent organization and time‑management. - Initiative and high ownership. - Interest in technology, customer experience, and scalable processes. Required Education & Certifications - Bachelor’s degree in Business, Computer Science, Information Systems, or related field; current or expected graduation 2024‑2025. No specific certifications required.

San francisco bay, United states

On site

24-02-2026

Company Name

Heymarket

Job Title

Solutions Engineer

Job Description

Job Title: Solutions Engineer Role Summary: Serve as the technical liaison between sales, customer success, and engineering teams. Lead pre‑sales demos, onboard new customers, troubleshoot integrations, and advocate for product enhancements based on field insights. Expectations: - Deliver clear, compelling technical presentations that translate business needs into feasible solutions. - Ensure rapid, error‑free customer onboarding and sustain high adoption rates. - Proactively surface and resolve complex integration issues, driving timely resolution. - Maintain up‑to‑date documentation and process artifacts to improve repeatability. Key Responsibilities: - Partner with Account Executives to conduct sales demos for strategic opportunities. - Present technical capabilities, guide prospects through Salesforce, HubSpot, and API integrations. - Translate business requirements into technical designs and best‑practice recommendations. - Collaborate with Customer Success Managers and Onboarding Specialists to execute successful technical set‑ups. - Document and refine deployment processes for faster and repeatable integrations. - Work with Support to triage level 3 issues, create precise tickets, and track resolution timelines. - Act as Voice of Customer, escalating challenges to the Product and Engineering teams. - Share use‑case insights and propose product improvements based on real‑world feedback. Required Skills: - 3+ years as a Solutions Engineer, Sales Engineer, Forward‑Deployed Engineer, or Technical Consultant. - Hands‑on experience with CRM platforms (Salesforce, HubSpot) and REST API integration. - Strong troubleshooting and problem‑solving capabilities across workflows. - Ability to explain technical concepts to both technical and non‑technical audiences. - Excellent communication skills across all organizational levels, including C‑suite and end‑users. - Proven track record in supporting sales cycles, customer onboarding, and adoption initiatives. - Comfortable working in a fast‑paced, dynamic environment with shifting priorities. Required Education & Certifications: Not specified; relevant technical background preferred.

San francisco bay, United states

On site

Junior

13-03-2026