- Company Name
- W3Global
- Job Title
- Identity Governance Assurance Support Engineer
- Job Description
-
Job Title: Identity Governance Assurance Support Engineer
Role Summary:
Provide operational support, maintenance, and troubleshooting for Oracle Identity Manager (OIM) and SailPoint IdentityIQ (IIQ) platforms, ensuring reliable identity lifecycle management, access provisioning, and compliance with security policies.
Expectations:
- Deliver timely resolution of IAM incidents and change requests.
- Collaborate with engineering, security, and application teams to maintain governance standards.
- Maintain accurate documentation and knowledge base content.
- Continuously improve processes and system resilience.
Key Responsibilities:
- Monitor OIM and IIQ system health, performance, and logs; proactively detect and remediate issues.
- Resolve identity lifecycle problems, access certification failures, and integration errors across diverse IAM systems.
- Analyze logs, perform root‑cause analysis, and apply fixes or workarounds.
- Participate in change management activities, testing, and documentation for organizational transformations.
- Ensure IAM activities align with security policies, ITIL processes, and regulatory requirements (SOX, GDPR).
- Maintain user documentation and knowledge‑base articles.
- Support integration of cloud applications (e.g., Azure AD, Workday, ServiceNow) into IAM platforms.
Required Skills:
- Proven experience supporting Oracle Identity Manager and/or SailPoint IdentityIQ in an enterprise environment.
- Strong understanding of identity lifecycle management, access certification, and role‑based access control.
- Proficiency with directory services (LDAP, Active Directory) and identity protocols (SAML, OAuth, OpenID Connect).
- Ability to analyze logs, debug issues, and conduct root‑cause analysis.
- Excellent communication and documentation skills; collaborative teamwork.
- Proactive mindset focused on continuous improvement and operational resilience.
- Familiarity with ITIL processes and ticketing systems (ServiceNow).
- Knowledge of regulatory frameworks (SOX, GDPR) and their impact on identity governance.
- Exposure to cloud IAM integrations, SQL data analysis, and Oracle Identity Manager customization (event handlers, adapters, scheduled tasks) is advantageous.
Required Education & Certifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Certifications such as Oracle Identity Management (OIM), SailPoint IdentityIQ, or related IAM certifications are preferred.