Ventura Foods

About the Company

Ventura Foods is a leading foodservice company that excels in providing food solutions that exceed customers’ expectations for great-tasting flavors and high-quality ingredients. Our products are proudly served on the menus of restaurants and shelves of major retailers across North America, and in more than 60 other countries around the world.

Headquartered in Irvine, California, Ventura Foods has offices in Singapore, Canada and Mexico, as well as 14 manufacturing plants, three culinary centers and numerous distribution facilities.

We boast a portfolio of beloved brands including LouAna® Cooking Oil, as well as high-quality foodservice brands like Hidden Valley® Ranch, Mel-Fry®, SunGlow® and Sauce Craft™. We also make custom products that enable restaurants and chefs to create unique menus items.

We take great pride in nurturing and developing our team of nearly 4,000 employees by providing purposeful work, strong team support and opportunities for personal growth. As a values-driven company, we bring world-class service and products to our customers while exhibiting Integrity, Customer Focus, Teamwork and Personal Ownership. Through it all, we remain passionate about working towards the shared mission of helping our customers delight their customers.

Listed Jobs

Company Name

Ventura Foods

Job Title

Salesforce Service Cloud Business Analyst

Job Description

Job Title: Salesforce Service Cloud Business Analyst Role Summary: Administer, optimize, and govern the Salesforce Service Cloud platform to enhance customer service and operational efficiency across departments. Expectations: Support cross-functional teams in process improvements, automation, and system integrations while ensuring compliance with governance standards. Key Responsibilities: Administer Salesforce Service Cloud; configure case management, automation, and Omni-Channel; act as liaison to translate business needs into system enhancements; build dashboards/reports; deliver training; troubleshoot issues; test and deploy updates; collaborate on process automation; ensure data governance compliance; oversee SLA and case lifecycle governance. Required Skills: Advanced Salesforce Service Cloud proficiency (case management, automation, knowledge base, Omni-Channel); configuration of declarative tools (Flows, Validation Rules, Process Builder); dashboard/reporting expertise; cross-functional communication; requirements mapping; integration/data management; familiarity with AI tools (e.g., Einstein). Required Education & Certifications: Bachelor’s in Computer Science, IT, or Business Administration (or equivalent); 1+ years Salesforce Admin experience with Service Cloud focus; Salesforce Administrator Certification (ADM-201) preferred; Service Cloud Consultant/Advanced Administrator certifications advantageous; experience in change management and process governance.

Irvine, United states

Hybrid

Fresher

10-03-2026