Fidia Pharma

About the Company

Italian multinational company, with R&D, manufacturing, marketing and sales capabilities, and an extensive product portfolio mainly based on Hyaluronic Acid (HA) in eye care, health&wellness care, joint care, skin care, specialty care. Over 60 years of R&D have placed Fidia at the forefront in the production of natural and functionalized HA, with different ranges of molecular weight (~1,200 patents). Fidia extends its global reach through local partners in +120 countries worldwide, as well as wholly owned subsidiaries in USA, Germany, Austria, Spain, France, Russia, Czech Republic, Slovakia, Romania, Poland, Egypt, the Middle East and Turkey.
Fidia has more than 1,700 global employees and boasts a turnover exceeding €510 million (2024), nearly 50 percent of which is generated abroad.

At Fidia, we are committed to fostering a professional, informative, and respectful community. Our Social Media Netiquette ensures that discussions remain ethical, compliant, and valuable for everyone.

Take a look at our Netiquette here:
https://www.fidiapharma.com/social-media-netiquette/

If you come across any content that breaches these rules, please report it to us directly:
https://www.fidiapharma.com/our-group/contacts/

Listed Jobs

Company Name

Fidia Pharma

Job Title

Business Operations Support Manager

Job Description

**Job Title:** Business Operations Support Manager **Role Summary:** Leads and optimizes commercial operations to drive revenue growth and operational excellence. Coordinates forecasting, pricing, demand planning, trade agreements, and sales force effectiveness while ensuring alignment with finance, sales, and customer service functions. **Expectations:** - Deliver accurate sell‑in and ex‑factory forecasts and own pricing processes. - Align demand planning with inventory and logistics to minimize stock‑outs. - Identify and act on channel and customer growth opportunities. - Ensure compliance with regulatory, legal, and market‑access frameworks. - Foster collaboration across cross‑functional teams and external partners. **Key Responsibilities:** - Prepare and own sell‑in/ex‑factory sales forecasts based on sell‑out data. - Coordinate demand planning, inventory alignment, and logistics requirements. - Monitor channel/customer performance; generate actionable insights. - Develop analytical dashboards and procedures for strategic decision‑making. - Lead Gross‑to‑Net (GTN) accrual process with Finance. - Design and implement national Commercial Policy in line with corporate strategy. - Manage hospital tender processes, including negotiations and dossier preparation. - Oversee trade agreements with wholesalers, purchasing groups, and resellers. - Direct Customer Service operations to ensure high‑quality, customer‑centric service. - Design and execute Sales Force Effectiveness (SFE) programs, KPI tracking, CRM implementation, and channel mapping. - Coordinate sales incentive schemes with sales leadership and Country Manager. - Lead promotional activities with external partners, ensuring commercial alignment and compliance. **Required Skills:** - Advanced analytical and quantitative abilities; strong action planning and organization. - Expert proficiency in Microsoft Excel; experience with data visualization tools preferred. - Deep knowledge of drug reimbursement, market access, and healthcare regulatory/legal frameworks. - Strong understanding of hospital purchasing and decision‑making processes. - Excellent stakeholder management and cross‑functional collaboration. - Proven ability to develop and interpret commercial dashboards and reports. - Professional fluency in English (written and spoken). **Required Education & Certifications:** - University degree in Econometrics, Economics, Business Engineering, or a closely related field. - Minimum 5 years of revenue management experience within the pharmaceutical industry.

Stansted, United kingdom

On site

Mid level

16-03-2026