Bulletproof, a GLI Company

About the Company

Headquartered in Canada with locations across the US and around the globe, Bulletproof’s ultimate goal is to help your organization reduce IT, security, and/or compliance complexities.

We work with organizations of all industries and sizes, globally —including those with massive amounts of data, those subject to regulations and extensive compliance requirements, those managing remote workforces, and more.

We’ll help empower your teams by enabling them to leverage technology more effectively with security at the forefront.

We can keep you productive, secure, and compliant.

Bulletproof Credentials:

Bulletproof’s work in the security space has been recognized nationally and globally with Microsoft’s global Security Partner of the Year in 2021, four Microsoft Canada Impact Award wins, and Microsoft-verified Managed Extended Detection and Response (MXDR) solution status for Bulletproof 365 Enterprise, our end-to-end MXDR security service for Microsoft-powered organizations.

Bulletproof is proud to be a long-standing Microsoft Solutions Partner with Security and Modern Work Designations, a member of the Microsoft Intelligent Security Association (MISA), and a Microsoft Threat Protection Advanced Specialization holder.

Listed Jobs

Company Name

Bulletproof, a GLI Company

Job Title

Customer Success Account Manager

Job Description

**Job Title:** Customer Success Account Manager **Role Summary:** Owns the strategic relationship and overall success of an assigned portfolio of customers. Acts as the customer’s trusted advisor, aligning business goals with service delivery outcomes to drive retention, satisfaction, and revenue growth. **Expectations:** - Manage mid‑to‑large accounts with complex service needs and multiple stakeholders. - Deliver measurable value through service performance, renewals, and expansion. - Maintain accurate, data‑driven account records and drive continuous improvement. **Key Responsibilities:** - **Strategic Relationship Ownership:** Serve as primary manager and advisor, fostering long‑term partnerships. - **Account Planning & Growth:** Develop account plans that identify priorities, risks, and expansion opportunities. - **Value Realization:** Conduct business reviews, linking service outcomes to customer business goals. - **Service Orchestration:** Coordinate Service Delivery, Security, Engineering, and Sales teams to ensure SLA adherence and proactive issue resolution. - **Renewals & Growth:** Manage renewal timelines and lead upsell/cross‑sell conversations to meet retention and revenue targets. - **Health & Risk Management:** Monitor satisfaction, usage, and performance; proactively address risk indicators. - **Customer Advocacy:** Relay customer feedback to improve service experience and product alignment. - **Documentation:** Maintain account notes, health indicators, and renewal activities in CRM (e.g., Salesforce). **Required Skills:** - 3–5 years in Customer Success, Account Management, or Program Management within MSP/MSSP or enterprise technology. - Proven ability to manage mid‑to‑large accounts with complex, multi‑stakeholder environments. - Strong communication, presentation, and consultative skills; able to translate technical performance into business value. - Analytical, data‑driven mindset; skilled at interpreting service metrics and building ROI stories. - Demonstrated success in retention and growth initiatives (renewals, upsell, cross‑sell). - Excellent organizational skills; ability to manage multiple engagements simultaneously. - Proactive, accountable, and capable of leading through influence and collaboration. **Required Education & Certifications:** - Bachelor’s degree in Business, Information Technology, or related field (or equivalent experience). - Professional certifications such as PMP, CSIM, or Microsoft Certified (preferred but not mandatory).

Fredericton, Canada

Hybrid

16-03-2026