Rachel Solutions

About the Company

Rachel Solutions is a management consulting and career strategy practice with a foundation in HR recruitment, consulting, and project management. The firm works with SMEs, nonprofits, and professionals navigating growth, transition, and resource constraints. Its organizational work centres on improving HR and recruiting workflows, while its career services support individuals through practical, experience-based guidance grounded in real workplace conditions.

Rachel Solutions partners with minority-led organizations, startups, and globally distributed teams to translate strategy into clear, outcome-focused actions. This includes hiring execution, people operations alignment, and career development support designed to meet both business needs and individual goals.

Listed Jobs

Company Name

Rachel Solutions

Job Title

Conversational AI Engineer

Job Description

Job title: Conversational AI Engineer Role Summary: Design, build, and deploy enterprise voice‑automation solutions using the Amelia platform integrated with contact centre tools (Amazon Connect, Genesys Cloud). Develop end‑to‑end voicebot pipelines, including speech‑to‑text, intent/entity extraction, and text‑to‑speech generation, and connect them to ITSM, authentication, and directory services. Ensure scalable, secure, and reliable AI‑driven interactions for customer service and internal automation. Expatations: • One‑to‑two‑year contract (6 months) for a mid‑senior technical contributor. • Onsite engagement in specified U.S. metro areas only. • Salary range USD 50–65/hour based on experience and alignment. Key Responsibilities: - Design conversational architecture for voice‑based service interactions across enterprise systems. - Implement speech‑to‑text and text‑to‑speech pipelines for voicebots. - Build conversational logic with NLP (intent recognition, entity extraction, context handling). - Integrate Amelia with REST, SOAP, XML APIs and webhook frameworks. - Connect voicebot workflows to ITSM (ServiceNow, Jira), authentication services, and enterprise directories. - Deliver scalable solutions supporting customer service operations and internal IT automation. - Participate in architectural discussions to ensure reliability, security, and performance. Required Skills: - Experience with Amelia conversational AI platform (essential). - Voicebot engineering (speech recognition pipeline design, response generation). - NLP fundamentals (intent modeling, entity detection). - Integration with enterprise systems via REST, SOAP, XML, and webhook services. - Integration with ServiceNow, Jira, contact centre technologies, authentication systems, and directories. - Programming in Python, JavaScript, React‑JS, JSON handling. - ITSM or ServiceDesk automation experience. - 7+ years Genesys inbound voice technology in enterprise. - 6–8 years broader IT engineering delivering production systems. Required Education & Certifications: - Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

San antonio, United states

On site

Senior

05-03-2026