Southco, Inc.

About the Company

Southco, Inc. is the leading global designer and manufacturer of engineered access solutions. From quality and performance to aesthetics and ergonomics, we understand that first impressions are lasting impressions in product design.

For over 70 years, Southco has helped the world’s most recognized brands create value for their customers with innovative access solutions designed to enhance the touch points of their products in transportation and industrial applications, medical equipment, data centers and more.

With unrivalled engineering resources, innovative products and a dedicated global team, Southco delivers the broadest portfolio of premium access solutions available to equipment designers throughout the world. We proudly serve over 100k customers in 83 countries, with sales, engineering and customer support in 30+ countries, and 17 manufacturing and stocking locations in 9 countries.

Listed Jobs

Company Name

Southco, Inc.

Job Title

IT Apprentice

Job Description

**Job title**: IT Apprentice **Role Summary**: Provide first‑ and second‑line technical support across a Europe‑wide user base while undertaking an ICT Level 3 apprenticeship. Manage incidents and service requests via a ticketing system, collaborate with global colleagues, and participate in system upgrade and security projects. **Expectations**: Deliver support within agreed service levels; maintain accurate ticket records and technical documentation; demonstrate continuous skill development; apply IT security and data‑protection standards in all activities. **Key Responsibilities** - Respond to and resolve user incidents and service requests through the service desk ticketing system. - Diagnose, troubleshoot, and address hardware, software, and network issues on laptops, desktops, and mobile devices. - Install, configure, and support approved applications and operating systems in line with IT and security policies. - Escalate complex or unresolved faults to senior engineers and provide detailed hand‑over documentation. - Maintain clear, up‑to‑date ticket records and knowledge‑base entries. - Collaborate with global IT staff and third‑party suppliers on system upgrades, device refreshes, and security updates. - Apply IT security, data protection, and health & safety procedures when handling systems and user data. - Participate in apprenticeship learning, coaching sessions, and on‑the‑job training to build technical and professional competencies. **Required Skills** - Basic troubleshooting and problem‑solving techniques for end‑user hardware and software. - Familiarity with Windows and/or Linux operating systems; mobile device platforms expected. - Effective verbal and written communication; customer‑service orientation. - Ability to document technical procedures clearly and concisely. - Team‑work, adaptability, and willingness to learn in a fast‑moving environment. - Knowledge of IT security fundamentals (e.g., password management, antivirus, MFA). **Required Education & Certifications** - ICT Level 3 apprenticeship in progress or completed; or equivalent IT qualification. - ITIL Foundation or similar introductory IT service management certification is advantageous.

Worcester, United kingdom

Hybrid

10-03-2026