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PolyAI

PolyAI

poly.ai

2 Jobs

255 Employees

About the Company

The leading provider of enterprise AI agents for customer service.

PolyAI resolves millions of customer service inquiries on behalf of the world's most trusted brands, providing engaging and lifelike experiences that feel like talking to a real person.

Listed Jobs

Company background Company brand
Company Name
PolyAI
Job Title
Lead Software Engineer - People Manager (London Based 2-3x week)
Job Description
**Job Title** Lead Software Engineer – People Manager **Role Summary** Leads a cross‑functional engineering team on a Data‑Engineering platform, driving the design, architecture, and delivery of next‑generation no‑code agent studio features. Balances hands‑on coding with people leadership, ensuring high technical quality, scalable multitenant architecture, and predictable delivery of production software. **Expectations** - Manage, mentor, and grow a team of 3+ engineers. - Set technical direction while actively contributing to code, design reviews, and sprint execution. - Translate product goals into a clear, measurable engineering roadmap. - Champion engineering standards, best practices, and a culture of continuous improvement. **Key Responsibilities** - Lead sprint planning, daily stand‑ups, code reviews, and performance reviews. - Co‑design and architect robust, scalable, and reliable APIs for a multitenant, externally facing platform. - Partner with Product to refine requirements, create user stories, and prioritize backlog items. - Drive velocity, predictability, and accountability across the team. - Coach engineers on design decisions, architectural trade‑offs, and technical challenges. - Maintain high code quality, enforce coding standards, and adopt continuous integration/deployment pipelines. **Required Skills** - 5+ years as a senior software engineer with proven people‑management experience. - Strong expertise in Python and TypeScript. - Hands‑on experience deploying and managing services on a major cloud provider (AWS, GCP, or Azure). - Deep knowledge of scalable, multitenant architecture and RESTful API design. - Experience with sprint planning, performance reviews, and coaching. - Familiarity with CI/CD, test automation, and code quality tooling. - Excellent communication and interpersonal skills; ability to influence product and engineering decisions. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Software Engineering, or a related technical field (or equivalent professional experience). - Relevant cloud certifications (e.g., AWS Certified Solutions Architect, GCP Professional Cloud Architect, or Azure Solutions Architect) preferred.
London, United kingdom
Hybrid
Senior
04-11-2025
Company background Company brand
Company Name
PolyAI
Job Title
Platform Software Engineer (Must be in UK)
Job Description
**Job title:** Platform Software Engineer (UK) **Role Summary:** Design, deploy, and maintain scalable, secure, and reliable cloud infrastructure on AWS and Azure for PolyAI’s voice‑assistant platform. Lead initiatives to improve developer experience, establish technical standards, and automate operations using Infrastructure as Code (IaC). Monitor performance, troubleshoot incidents, and continuously optimize cost and security while ensuring high availability. **Expectations:** - 5+ years of professional experience, preferably in software engineering. - Strong proficiency in Python; experience in Go, TypeScript/JavaScript preferred. - Hands‑on Kubernetes production experience and containerization. - Proven CI/CD and release management skills (Azure DevOps or GitHub Actions). - Experience managing AWS or Azure production environments. - Terraform IaC expertise. - Bachelor’s or Master’s in Computer Science, Engineering, or related field (or equivalent practical experience). - Optional: familiarity with ArgoCD/GitOps, Agile (Scrum, Kanban), and a passion for continuous learning and problem solving. **Key Responsibilities:** - Deliver production‑ready, scalable infrastructure on AWS/Azure on schedule. - Define and enforce technical standards across the engineering organization. - Automate cloud operations with Terraform, ensuring repeatable, versioned deployments. - Collaborate with security and engineering teams to design robust cloud architectures. - Monitor infrastructure performance, identify bottlenecks, and implement high‑availability solutions. - Optimize cloud resource usage for cost efficiency while maintaining performance and security. - Participate in incident response, troubleshooting, and post‑mortem analysis. - Stay current with emerging cloud technologies and recommend continuous improvements. **Required Skills:** - Python programming (core). - Kubernetes orchestration and containerization. - CI/CD pipelines (Azure DevOps, GitHub Actions). - Cloud platform management (AWS or Azure). - Terraform and IaC best practices. - Monitoring, logging, and alerting tools. - Cost‑management and performance tuning. - Incident response and troubleshooting. **Required Education & Certifications:** - Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field (or equivalent hands‑on experience). - Cloud certifications (AWS, Azure) are a plus but not mandatory.
London, United kingdom
Hybrid
Mid level
25-12-2025