- Company Name
- Square
- Job Title
- Senior Strategic Account Manager, Square
- Job Description
-
**Job Title**
Senior Strategic Account Manager
**Role Summary**
Own a portfolio of high‑value mid‑market technical accounts, driving retention, growth, and adoption of Square’s integrated commerce ecosystem. Act as the primary advocate for large enterprise clients, collaborating across product, engineering, finance, and legal teams to deliver tailored solutions and secure long‑term relationships.
**Expectations**
- 5+ years of client‑facing experience in account management, business development, consulting, partnerships, or sales engineering focused on technical products.
- Proven track record of meeting or exceeding revenue and churn‑prevention targets.
- Ability to conduct formal QBRs, present to C‑level executives, and negotiate contracts and legal terms.
- Comfortable traveling to client sites and working in a remote‑first environment.
**Key Responsibilities**
- Build and maintain strategic partnerships with key decision makers (C‑suite, IT, finance, operations) in large organizations.
- Own end‑to‑end account lifecycle: account prioritization, contract structuring, legal negotiation, and ongoing relationship management.
- Identify upsell and cross‑sell opportunities, partnering with sales colleagues to onboard new high‑value accounts.
- Gather customer requirements, develop business cases, and work with product teams to shape roadmap and feature development.
- Serve as the voice of the customer, delivering analytical insights on product performance to inform product strategy.
- Coordinate with internal stakeholders (product, engineering, finance, implementation, marketing, legal) to ensure successful delivery and expansion.
- Travel to client sites as required to conduct face‑to‑face account reviews and strategy sessions.
**Required Skills**
- Strategic account management and client relationship building.
- Deep understanding of technical product ecosystems and integration.
- Strong business acumen: financial structuring, contract negotiation, and revenue forecasting.
- Excellent communication and presentation skills at all organizational levels.
- Ability to manage complex projects involving multiple internal and external partners.
- Formal sales methodology training; experience conducting QBRs and go‑to‑market planning.
**Required Education & Certifications**
- Bachelor’s degree in Business, Marketing, Computer Science, Engineering, or a related field.
- Professional certifications such as Certified Sales Professional (CSP), Certified Customer Success Manager (CCSM), or equivalent are preferred.