Response Informatics

About the Company

Response Informatics is a globally established end-to-end technology and enterprise-level management consulting company. We have our corporate offices in New Jersey, USA, and Hyderabad, India.

Incorporated in 1996, we have been sailing the ship with a single goal, the global adaption of the best technological and result driven practices for business growth.

With a humble start with management consulting and global staffing solutions, we have moved up the ladder sharply and significantly. Soon enough, we were delivering in various verticals and services ranging from enterprise level software and application development.

From mere technological consultation to high end, in-depth Centres of Excellence for cutting edge technologies such as Blockchain, Artificial intelligence, Data analytics, Robotic Process Automation, Internet of Things.

Every aspect of the technology dealt in and every service undertaken is entirely consumer-centric data-driven and most importantly, has its fundamentals dug deep into our result oriented strategies or ideologies.

Listed Jobs

Company Name

Response Informatics

Job Title

Information Technology Specialist

Job Description

Job title: Information Technology Specialist Role Summary: Design, develop, deploy, and maintain software solutions, data pipelines, cloud infrastructure, and AI/ML models to support digital transformation initiatives. Expactations: - Deliver end‑to‑end projects with high quality, on schedule and within budget. - Demonstrate industry best practices in coding, testing, and deployment. - Communicate effectively with cross‑functional teams and provide technical guidance to junior staff. - Maintain documentation, security, and compliance standards. Key Responsibilities: - Develop scalable applications using languages such as Java, Python, or C#. - Build, test, and optimize data ingestion and analytics pipelines. - Design and manage cloud environments (AWS, Azure, or GCP) and associated services. - Configure CI/CD pipelines, containerization (Docker), and orchestration (Kubernetes). - Implement AI/ML solutions: data preparation, model training, evaluation, and deployment. - Monitor, troubleshoot, and improve system performance and reliability. - Collaborate with security teams to ensure adherence to data protection standards. - Mentor and review code for junior developers. Required Skills: - Strong programming skills in Java, Python, or equivalent. - Experience with relational (SQL) and NoSQL databases. - Proficiency in cloud platforms (AWS, Azure, or GCP) and services like EC2, S3, RDS, Lambda, BigQuery, etc. - DevOps tools: Docker, Kubernetes, Terraform, Jenkins, or similar. - AI/ML frameworks: TensorFlow, PyTorch, scikit-learn, or equivalent. - Data engineering concepts: ETL, data lakes, pipelines, and real‑time streaming. - Version control (Git) and CI/CD pipeline design. - Strong analytical, problem‑solving, and communication skills. Required Education & Certifications: - Bachelor’s or Master’s degree in Computer Science, Engineering, Information Technology, or related field. - Professional certifications such as AWS Certified Solutions Architect, Azure Solutions Architect, Google Cloud Professional Data Engineer, Terraform Associate, or relevant AI/ML certifications. - Minimum 5+ years of relevant industry experience.

England, United kingdom

On site

Senior

29-10-2025

Company Name

Response Informatics

Job Title

Program Manager

Job Description

Job title: Program Manager – Telecom (Genesys Cloud Implementation) Role Summary: Senior Program Manager responsible for delivering large‑scale Contact Centre as a Service (CCaaS) implementations, primarily Genesys Cloud, across the UK. Oversees end‑to‑end program execution, ensuring projects are delivered on time, within scope, and compliant with UK regulations. Expectations: - Lead end‑to‑end program governance, scope, schedule, and budget management. - Ensure compliance with UK regulatory and data protection requirements (e.g., GDPR). - Deliver high‑quality outcomes through proactive risk mitigation and issue resolution. - Foster collaboration across cross‑functional technical, business, and vendor teams. Key Responsibilities: - Develop and maintain the program roadmap and detailed project plans. - Coordinate multiple large‑scale CCaaS implementations, aligning resources and timelines. - Manage stakeholder communication, including executive reporting and status updates. - Oversee technical alignment with contact centre technologies: IVR, omnichannel routing, voice/digital channels, and API integrations. - Drive integration of AI orchestration, workforce management, quality management, and analytics tools. - Conduct risk assessments, implement mitigation strategies, and resolve escalated issues. - Promote continuous improvement and lessons‑learned capture. Required Skills: - 10+ years of experience leading CCaaS implementations (Genesys Cloud preferred; Amazon Connect, NICE CXone, Five9 equally valued). - Proven program management and senior project leadership in technology transformation projects. - Strong technical knowledge of contact centre platforms, IVR, omnichannel routing, voice & digital channels, and API integration. - Excellent leadership, communication, and stakeholder management capabilities. - Business acumen and familiarity with UK market, regulations, and compliance frameworks. Required Education & Certifications: - Bachelor’s degree in Computer Science, Information Systems, Business Management, or related field. - Professional certifications: Prince2, PMP, or Agile (Certified ScrumMaster) strongly desired. - Genesys Cloud certification is a significant plus. - Additional CCaaS vendor certifications (Amazon Connect, NICE CXone, Five9) and knowledge of GDPR compliance preferred.

Birmingham, United kingdom

Hybrid

29-10-2025

Company Name

Response Informatics

Job Title

Salesforce Business Analyst

Job Description

Job Title: Salesforce Business Analyst Role Summary: Senior Salesforce Business Analyst with 9+ years of experience leading digital, operational, and regulatory initiatives. Expert in translating complex business needs into functional specifications, user stories, and process models, while ensuring alignment with industry standards, customer experience goals, and regulatory compliance. Expectations: - Extensive experience (≥9 years) in business analysis within Salesforce environments. - Proven track record in regulatory projects (e.g., Ofgem, Smart Metering, RIIO). - Ability to manage stakeholder expectations, facilitate workshops, and lead requirements validation. - Strong analytical, documentation, and project support skills. Key Responsibilities: - Elicit, analyze, and document business requirements for digital, operational, and regulatory projects. - Translate business needs into functional specifications, user stories, and process models. - Conduct gap analysis, feasibility studies, and impact assessments for proposed solutions. - Develop and maintain process maps, data flow diagrams, and business rules. - Support system integration, data migration, SIT, and UAT activities. - Engage in regulatory compliance and market reform initiatives. - Facilitate workshops, stakeholder interviews, and requirements validation sessions. - Collaborate with technical teams to align solutions with industry standards. - Prepare Business Requirement Documents (BRDs), Functional Specifications, and Change Requests. - Support project delivery, risk management, and post‑implementation reviews. Required Skills: - Business Analysis & Requirements Elicitation - Functional Specification & User Story Development - Gap Analysis, Feasibility Study, Impact Assessment - Process Mapping, Data Flow Diagramming, Business Rules - Regulatory Compliance (Ofgem, Smart Metering, RIIO) - UAT/SIT Support, Data Migration Coordination - Workshop Facilitation & Stakeholder Management - Documentation (BRD, FS, Change Requests) - Project Delivery Support & Risk Management - Strong communication, analytical, and problem‑solving skills Required Education & Certifications: - Bachelor’s degree in Business, Information Systems, Computer Science, or related field. - Salesforce Certified Business Analysis Professional or equivalent BA/CBAP certification. - Knowledge of Salesforce Administration or Developer skills is advantageous.

London, United kingdom

Hybrid

Senior

03-11-2025

Company Name

Response Informatics

Job Title

Full Stack Engineer

Job Description

**Job title**: Full Stack Engineer **Role Summary**: Design, develop, and maintain end‑to‑end web applications, encompassing front‑end UI, back‑end services, and RESTful APIs. Build reusable code components, integrate new technologies, and support deployment, configuration, and testing activities. **Expectations**: - Minimum 17 years of professional IT experience with advanced expertise in Java and modern JavaScript frameworks. - Proven track record in delivering high‑quality, scalable web solutions across multiple platforms. - Familiarity with enterprise Java EE and cloud‑native development patterns. **Key Responsibilities**: - Develop and maintain front‑end website interfaces using HTML5, CSS3, and JavaScript frameworks (Angular, React, jQuery, KnockoutJS, Kendo UI). - Build and extend back‑end services with Java 8/11 (Java 17+ optional), Spring/Spring Boot, Hibernate/JPA, MVC, and Spring Security. - Design and implement robust RESTful APIs and integrate third‑party components. - Create reusable libraries and modules for future reuse. - Write automated unit and integration tests (JUnit, Mockito, Spring Boot Test). - Manage version control (Git/Bitbucket), build automation (Maven, Gradle), and CI/CD pipelines (Bamboo, Jenkins). - Deploy and configure applications on Weblogic and Tomcat servers. - Conduct code reviews, troubleshoot issues, and provide technical guidance to peer teams. - Collaborate with product owners to translate user requirements into technical specifications. - Produce and maintain test programs and documentation. **Required Skills**: - Advanced Java 8/11 development, familiarity with Java 17+. - Strong experience with Angular, React, jQuery, KnockoutJS, Kendo UI, and npm. - Deep knowledge of Spring Framework, Spring Boot, Hibernate/JPA, MVC, Validation, Testing, Spring Security. - Proficient in relational database design, PL/SQL, and Oracle (8+). - Expertise in continuous integration, source control (Git/Bitbucket), and build tools (Maven, Gradle). - Hands‑on experience with Atlassian Suite (JIRA, Confluence, Bitbucket, Bamboo). - Experience with enterprise servers (Weblogic, Tomcat). - Familiarity with Struts, JSP, and Java EE fundamentals. **Required Education & Certifications**: - University degree in Information Technology, Computer Science, or a closely related discipline. - No mandatory certifications required.

Brussels, Belgium

On site

Senior

04-11-2025