- Company Name
- DoiT
- Job Title
- Manager, Solutions Engineering, EMEA
- Job Description
-
**Job Title**
Manager, Solutions Engineering, EMEA
**Role Summary**
Lead and scale a global team of Solution Engineers to execute the technical sales cycle for B2B SaaS cloud services. Drive best‑practice development, metric‑based performance, and continuous improvement while serving as a technical advisor to sales, product, and marketing.
**Expectations**
- Build and mentor a high‑engagement SE team across EMEA and global sales regions.
- Own end‑to‑end technical sales processes: demos, trials, RFP responses, and post‑sales support.
- Deliver measurable improvements in trial win rates, demo quality, and customer engagement.
- Collaborate closely with sales leadership, product marketing, and engineering to align solutions with market needs.
- Maintain accurate, timely data in business support systems and use analytics to inform strategy.
**Key Responsibilities**
1. Recruit, coach, and retain a team of Solution Engineers, setting clear KPIs and performance metrics.
2. Design and implement demo and trial frameworks that showcase value to prospects.
3. Serve as the technical escalation point for complex sales engagements.
4. Partner with Product Marketing to refine demo environments, respond to RFPs, and co‑create content.
5. Present at client meetings, partner events, conferences, and internal knowledge‑sharing sessions.
6. Analyze sales data to identify trends, optimize win paths, and report on monthly KPIs.
7. Drive continuous improvement by integrating feedback from customers, sales, and product teams.
8. Ensure timely entry of data into CRM, BI tools, and other support systems.
9. Contribute to tooling and process enhancements that increase team productivity.
**Required Skills**
- 3+ years managing pre‑sales/solution engineering in a B2B SaaS environment.
- 2+ years hands‑on FinOps and Kubernetes experience.
- Deep understanding of AWS (and other public cloud) architecture, hypervisors (VMware), and cloud‑centric solutions.
- Familiarity with ITSM ecosystems (ServiceNow, Datadog, New Relic, Chef, Ansible, Puppet, AlertLogic).
- Strong data‑analysis skills: Excel, SQL, BI dashboards.
- Proven ability to translate complex technical concepts into clear, business‑oriented narratives.
- Excellent coaching, stakeholder‑management, and cross‑functional collaboration abilities.
- Metrics‑driven mindset with experience setting and reporting on KPIs.
**Required Education & Certifications**
- Bachelor’s degree in Computer Science, Engineering, Business, or related field.
- Relevant cloud certifications (AWS Certified Solutions Architect, Azure Solutions Architect, GCP Professional Cloud Architect) preferred.
- Kubernetes Certified Application Developer (CKAD) or Certified Kubernetes Administrator (CKA) beneficial.
- FinOps Certified Practitioner (optional but advantageous).