NEC Software Solutions

About the Company

Innovation when it matters most. We build software and services that help keep people safer, healthier, and better connected worldwide.

Our customers are national governments and international health bodies. They're also police forces, emergency services, local authorities, and housing providers, all working to prevent harm and provide the right support. Our software and services get them great outcomes.

Listed Jobs

Company Name

NEC Software Solutions

Job Title

Product Specialist – ITSM Platform

Job Description

**Job title** Product Specialist – IT Service Management (ITSM) Platform **Role Summary** Provide technical leadership for the lifecycle of the enterprise ITSM platform, driving design, configuration, optimisation and continuous improvement. Align the system with ITIL v4, ISO 20000 and organisation-wide service delivery objectives, while mentoring multi‑regional teams and managing vendor relationships. **Expectations** * Own the platform from design to optimisation, ensuring it supports world‑class ITIL‑aligned services. * Balance short‑term fixes with long‑term strategic initiatives. * Maintain documentation, compliance, performance metrics and communication across stakeholders at all levels. **Key Responsibilities** - Design, configure and maintain ITSM workflows, dashboards and reports. - Apply technical architecture skills to implement and sustain platform functionality, including database schema understanding. - Ensure alignment with ITIL v4 and ISO 20000; produce and update certification‑ready processes. - Monitor performance using KPIs/CSFs, conduct reviews and recommend service improvement actions. - Mentoring & coaching distributed team members (UK & India). - Collaborate with ITIL process owners and business stakeholders to deliver end‑to‑end services. - Manage and nurture relationships with internal and external vendors/partners. - Produce and maintain OLAs, reports and operational documentation. - Communicate effectively at technical and executive levels. **Required Skills** - Proven experience leading or owning an enterprise ITSM platform (Ivanti, ServiceNow, BMC Remedy, Cherwell, or equivalent). - Strong command of ITIL v4 practices and ISO 20000 compliance. - Ability to design and implement technical solutions within ITSM tools. - Excellent stakeholder management, communication and mentoring abilities. - Analytical mindset focused on problem solving & continuous improvement. - Time‑management skills balancing tactical and strategic work. **Required Education & Certifications** - ITIL v4 Foundation certificate. - Eligibility for NPPV Level 3 + SC clearance (UK). **Desirable Certifications** - ITIL v4 Intermediate or equivalent advanced certifications.

Hartlepool, United kingdom

Hybrid

19-12-2025

Company Name

NEC Software Solutions

Job Title

Implementation and Training Consultant - Housing

Job Description

**Job title** Implementation and Training Consultant – Housing **Role Summary** Provide end‑to‑end implementation support and training for the NEC Housing Management System, with a primary focus on the Allocations module and related housing advice/homelessness processes. Work closely with senior consultants to deliver expert configuration, build, and user training, ensuring customers achieve high levels of competence and satisfaction. **Expectations** - Execute full project lifecycles from requirements gathering to go‑live for allocated modules. - Design, deliver, and continuously improve engaging training sessions (remote and occasional on‑site). - Maintain and develop comprehensive training resources, user guides, and solution design documents. - Collaborate with customers via Microsoft Teams and adapt delivery to diverse audiences. - Staying current with industry developments and integrating best practice into solutions. - Occasional UK travel to client sites as required. **Key Responsibilities** - Apply deep expertise in Allocations and Homelessness processes to configure and build NEC Housing modules. - Deliver high‑quality, customer‑centric training that builds user confidence and independence. - Produce, update, and maintain training courses, user manuals, and solution design documentation. - Facilitate communication between clients, internal teams, and stakeholders, ensuring clear project progress and requirements. - Gather and incorporate client feedback to improve training effectiveness and system implementation. - Monitor regulatory and sector developments; translate changes into training content and system configuration. **Required Skills** - Comprehensive understanding of Housing Management Systems, especially Allocations and homelessness workflows. - Proven experience in configuring, building, and implementing housing software modules. - Strong training delivery skills – able to simplify complex topics, engage virtual audiences, and adapt methods. - Proficiency in creating and maintaining training materials, including courses and design manuals. - Effective communication, presentation, and stakeholder management abilities. - Project management skills: ability to manage multiple concurrent projects and deliver on time. - Familiarity with adult learning principles and best practices in training delivery (desired). **Required Education & Certifications** - Relevant bachelor’s degree in Social Housing, Public Sector IT, Business, or related field. - Certifications in project management (PMP, PRINCE2) or instructional design/training delivery are preferred but not required.

United kingdom

Remote

19-12-2025

Company Name

NEC Software Solutions

Job Title

Microsoft 365 Specialist

Job Description

**Job Title:** Microsoft 365 Specialist **Role Summary:** Drive the adoption, implementation, and continuous improvement of Microsoft 365 across medium‑sized enterprises. Act as a subject‑matter expert, architect, and change facilitator to enhance productivity, governance, and user experience throughout the platform lifecycle. **Expactations:** - Deliver end‑to‑end Microsoft 365 consultancy for new roll‑outs and upgrades. - Translate business needs into technical solutions and best‑practice governance. - Foster collaboration between IT, business stakeholders, and external vendors. - Champion continuous innovation and adoption of emerging Microsoft 365 features (e.g., Copilot). **Key Responsibilities:** - Lead enterprise‑wide Microsoft 365 deployments, providing architecture, design, and operational guidance. - Create and maintain high‑quality architecture diagrams, documentation, and training materials for internal users. - Serve as a knowledge ambassador, presenting complex concepts to technical and non‑technical audiences. - Monitor platform capabilities, initiate awareness campaigns, and track adoption metrics. - Partner with support teams to share best practices and drive self‑service capabilities. - Collaborate with vendors to integrate advanced solutions (AI, automation, compliance tools). - Contribute to the corporate technology roadmap and lifecycle management strategy. **Required Skills:** - Deep knowledge of the Microsoft 365 product suite and proven implementation experience in medium‑size environments. - Strong technical communication and documentation skills. - Ability to collaborate across functions and influence change. - Self‑motivated, proactive learning mindset with strong time‑management. **Desired Skills:** - Experience with Microsoft 365 Copilot/Copilot Studio, GitHub Copilot, or similar AI tools. - Familiarity with cloud‑hosted client‑facing applications and UK government contexts. - Understanding of compliance & security standards (ISO 20000/27001/42001, NCSC Cyber Essentials). - Knowledge of ITIL service‑management principles. **Required Education & Certifications:** - No formal education requirement specified; a bachelor’s degree in IT, Computer Science, or related field is typical. - Microsoft certifications (e.g., Microsoft Certified: Power Platform Fundamentals, Microsoft 365 Certified: Enterprise Administrator Associate) are preferred but not mandatory.

England, United kingdom

On site

19-12-2025

Company Name

NEC Software Solutions

Job Title

Networks Cyber Security Engineer

Job Description

Job title: Networks Cyber Security Engineer Role Summary: Secure and protect large network environments through firewall management, vulnerability patching, incident response, and threat hunting. Collaborate with infrastructure teams to automate remediation and maintain network integrity. Expectations: Obtain SC-level security clearance and NPPV clearance. Work hybrid with 1–2 days onsite; travel as required. Maintain high availability of network security services, adhere to security policies, and support out‑of‑hours incident response. Key Responsibilities - Monitor, analyze, and respond to security alerts on Cisco ASA/Firepower and Palo Alto/PANORAMA firewalls. - Conduct proactive vulnerability scanning, patch management, and ITHC remediation across Windows and Unix systems. - Automate remediation workflows and coordinate with infrastructure teams. - Perform threat hunting activities and investigate incidents to provide actionable recommendations. - Manage Pulse Secure VPN, Gemalto/Thales solutions, and related network security tools. - Document security procedures, incident reports, and remediation actions. - Support client-facing communications and provide security guidance to stakeholders. Required Skills - Proficiency in Cisco ASA/Firepower and Palo Alto/PANORAMA firewall technologies. - Experience with network vulnerability scanning, patching, and incident response. - Knowledge of Windows and Unix patch management. - Scripting/automation expertise (PowerShell, Python, Ansible). - Strong communication, teamwork, and client‑facing abilities. - Ability to obtain and maintain SC and NPPV clearances. - Valid full UK driving licence. Required Education & Certifications - Bachelor’s degree in Computer Science, Cybersecurity, IT or equivalent. - Preferred certifications: Cisco CCNA/CCNP Security, Palo Alto PA‑100, CompTIA Security+. - SC security clearance and NPPV clearance (or eligibility to obtain).

Hemel hempstead, United kingdom

Hybrid

19-01-2026