NEC Software Solutions

About the Company

Innovation when it matters most. We build software and services that help keep people safer, healthier, and better connected worldwide.

Our customers are national governments and international health bodies. They're also police forces, emergency services, local authorities, and housing providers, all working to prevent harm and provide the right support. Our software and services get them great outcomes.

Listed Jobs

Company Name

NEC Software Solutions

Job Title

Microsoft Copilot Specialist

Job Description

**Job Title** Microsoft Copilot Specialist **Role Summary** Lead the enterprise‑wide adoption and secure integration of Microsoft Copilot technologies (Microsoft 365 Copilot, Copilot Studio, GitHub Copilot) as part of a digital transformation programme. Serve as the primary advocate, architect, and change‑management leader for AI-driven productivity tools, ensuring they deliver measurable business value and align with security and compliance standards. **Expectations** - Own the vision, strategy, and ROI of Copilot adoption across all business units. - Translate business needs into demonstrable use cases and pilots. - Ensure seamless integration with existing workflows, enhancing productivity while maintaining security posture. - Provide evidence‑based guidance and reporting to senior leadership, driving continuous improvement and scale. **Key Responsibilities** 1. Champion adoption and build stakeholder engagement. 2. Identify, design, and roll‑out high‑impact pilot programs for Microsoft 365 Copilot, Copilot Studio, and GitHub Copilot. 3. Manage program integration with project, engineering, and security teams; demonstrate productivity gains and security enhancements. 4. Evaluate AI tools strategically, financially, and operationally; recommend investments. 5. Develop and deliver targeted training, playbooks, and best‑practice materials for technical and non‑technical audiences. 6. Create and maintain governance policies for safe, ethical, and compliant use of generative AI (ISO 27001, ISO 42001, etc.). 7. Track adoption metrics, quantify productivity gains, and report results to senior leadership. 8. Monitor emerging technologies and risk landscape; present business cases for future initiatives. **Required Skills** - Digital transformation, product or technology leadership experience. - Proven change‑management expertise driving large‑scale organisational change. - Hands‑on proficiency with Microsoft 365, Teams, Office 365, and modern workplace tools. - Practical knowledge of AI and automation tools, specifically Copilot Studio and GitHub Copilot. - Strong analytical and strategic thinking; ability to develop business cases and ROI models. - Excellent communication, stakeholder management, and presentation skills. - Project management experience (certification preferred). - Familiarity with security standards (ISO 27001/ISO 42001) and compliance frameworks. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Technology, Business or related field (minimum). - Microsoft certifications such as Microsoft 365 Certified: Enterprise Administrator Expert, Microsoft Certified: Azure Fundamentals, or Microsoft Certified: Power Platform Fundamentals are highly desirable. - Additional certifications in change management or project management (e.g., PMP, Prosci) are advantageous.

England, United kingdom

Remote

10-11-2025

Company Name

NEC Software Solutions

Job Title

24*7 Service Desk Analyst

Job Description

Job title: 24*7 Service Desk Analyst Role Summary: Provide 24/7 first‑line IT support, logging incidents and service requests in an ITSM tool, resolving basic hardware/software issues, and escalating to second line while maintaining accurate documentation and meeting SLAs. Expactations: Must commit to a 24/7 rotational shift schedule (14 shifts in every 28 days), be self‑motivated, make decisions and take ownership, maintain punctual login and accurate timekeeping, and demonstrate strong communication across channels. Key Responsibilities: - Log, categorize, and prioritize incidents, service requests, and change requests in the ITSM system per documented procedures. - Conduct first‑line investigations and provide quick fixes (e.g., password resets, account reactivation/deactivation). - Escalate unresolved cases to second‑line teams with complete information (using Quick Solutions or equivalent). - Manage user mailboxes, monitor and log emails, and ensure timely response within SLA guidelines. - Keep users updated on progress, especially after SLA breach, and close tickets with appropriate closure codes. - Participate in shift handovers, team meetings, and continuous improvement initiatives. - Perform preventive maintenance on contracted hardware and software, and maintain up‑to‑date documentation. - Capture and act on user feedback from closure surveys. Required Skills: - Minimum 1 year of first‑line IT support experience. - Excellent customer service and influencing skills via phone, email, and chat. - Proficiency with Microsoft Office (Outlook, Excel); familiarity with ITSM tools. - Strong troubleshooting, decision‑making, and problem‑solving abilities. - Excellent written and verbal communication, attention to detail, and time‑management. - Ability to work independently in a 24/7 shift environment. - ITIL knowledge is desirable but not mandatory. Required Education & Certifications: - Minimum GCSEs/English and maths (or equivalent), or a relevant IT/computing qualification. - ITIL Foundation certification is desirable; otherwise equivalent industry experience is acceptable.

Hartlepool, United kingdom

On site

10-11-2025

Company Name

NEC Software Solutions

Job Title

Presales consultant - NEC Revenues and Benefits

Job Description

**Job Title** Presales Consultant – Revenues & Benefits **Role Summary** Provide technical pre‑sales support for revenues and benefits software solutions, delivering demonstrations, proposals and tailored solution designs to public sector clients. Work closely with sales, BID and consultancy teams to translate customer requirements into functional presentations and to support tender responses. **Expectations** - Deliver high‑quality demos and presentations within tight deadlines. - Manage multiple concurrent projects with flexibility and must‑work‑outside‑standard‑hours readiness. - Travel within the EU for client meetings and industry events. - Maintain up‑to‑date knowledge of the product portfolio and industry trends. **Key Responsibilities** - Collaborate with Sales and BID teams on tender responses, presentations and proposals. - Conduct software demonstrations highlighting key features of Council Tax, Non‑Domestic Rates, Business Improvement Districts and Citizen Access modules. - Maintain and test pre‑sales databases for each release, ensuring new functionality is demo‑ready. - Configure, build and showcase relevant modules to prospective customers. - Deliver high‑level overviews and detailed functionality demos to generate new business. - Act as subject‑matter expert for internal and external queries on revenues and system functionality. - Build customer relationships to support sales growth and develop case studies. - Provide market insights and client feedback to product teams for roadmap development. - Represent solutions at industry events and conferences. **Required Skills** - Deep, up‑to‑date knowledge of NEC Revenues (Council Tax and/or Non‑Domestic Rates). - Excellent communication & presentation skills – able to explain complex concepts to both technical and non‑technical audiences. - Strong problem‑solving ability in demanding circumstances. - Ability to work independently or as part of a team on multiple projects. - Willingness to travel within the EU for client meetings and conferences. **Desirable Skills** - IRRV qualification. - Experience with Integration/Interfaces with other NEC R&B products. - Knowledge of competitor revenue and benefits solutions. - Previous presales or consultancy experience in the public sector. **Required Education & Certifications** - Professional/technical degree related to public sector revenue management, IT or business is preferred. - IRRV qualification is desirable (preferred).

Bracknell, United kingdom

On site

21-11-2025

Company Name

NEC Software Solutions

Job Title

Technical Architect

Job Description

Job title: Technical Architect Role Summary: Lead the design and delivery of technical architecture for corporate platforms, customer solutions, and cloud deployments. Collaborate with stakeholders, review designs, and provide implementation guidance to ensure scalable, secure, and reliable systems. Expectations: - Proven experience producing architectural designs in a small‑to‑medium enterprise context. - Strong understanding of non‑functional requirements and their influence on architecture. Key Responsibilities: - Produce and maintain architecture designs that align with business needs and corporate frameworks. - Peer‑review designs and present to the Technical Assurance Board. - Deliver knowledge transfer and hands‑on support to implementation teams. - Evaluate and recommend architecture options, balancing functionality and non‑functional constraints. - Contribute to technology roadmaps and investigate emerging technologies for controlled adoption. - Maintain expertise in NEC technologies, industry trends, and security best practices. Required Skills: - Technical design for end‑user, compute, networking, storage, virtualization, perimeter security, and SAN environments. - Knowledge of desktop/server virtualization (VMware vSphere, Oracle OVM, Hyper‑V), network switches and firewalls (Cisco, Arista, Palo Alto), and storage solutions (NetApp SANs). - Strong security awareness: ability to embed adequate protection in designs. - Excellent communication, influencing, and stakeholder‑management abilities. - Time‑management and multi‑project coordination skills. - Self‑learning orientation to stay abreast of emerging technologies and security threats. Required Education & Certifications: - Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). - Familiarity with ISO27001, NCSC Cyber Essentials, ITIL, and ISO20000 is desirable. - Certifications in architecture (e.g., TOGAF), cloud platforms (Azure, AWS, OCI), or virtualization (VMware, Hyper‑V) are advantageous.

England, United kingdom

On site

21-11-2025