MSX International

About the Company

For over 25 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as :

Dealer Performance Improvement, Repair Optimization and Consumer Engagement.

With an unwavering commitment to excellence, we empower our clients to unlock their full potential through the combination of people, processes and technology. Equipped with innovative tools, extensive industry knowledge and passion for revolutionizing retails operations, we strive to inspire and drive our clients towards success.

As the mobility industry undergoes a transformative journey, we stand as the catalyst for its success. Join us on this extraordinary path, where together, we will shape the future of mobility.

MSX focus areas include:

Consumer Engagement
Warranty and Repair Efficieny
Diagnostic and Repair Engancement
Parts, Accessories and Service Performance
Techninal Information
Sales Performance and Distribution
Actionable Insights
Learning

Listed Jobs

Company Name

MSX International

Job Title

Digital Workplace Intern

Job Description

**Job Title:** Digital Workplace Intern **Role Summary:** Provide first‑line technical support for end‑user computing issues within a shared service centre environment. Handle incidents and service requests, assist with device enrollment and setup, and collaborate with regional stakeholders to ensure efficient resolution and adherence to roadmap goals. **Expectations:** - Work 20 hours per week, Monday‑Friday. - Deliver timely, customer‑focused support while managing user expectations. - Communicate daily performance to senior technicians and regional lead. - Identify and report recurring issues; suggest process improvements. **Key Responsibilities:** - Log, diagnose, and resolve incidents and service requests. - Enroll laptops and other devices into Microsoft Intune. - Assist users with initial device setup, enrollment, and system navigation. - Coordinate with technical staff to gather problem details and provide guidance to less‑experienced agents. - Maintain team awareness of ongoing issues and trends. - Support additional tasks as directed by the Regional Lead to meet roadmap objectives. **Required Skills:** - Strong problem‑solving and solution‑oriented mindset. - Basic troubleshooting of Windows/macOS devices and software applications. - Familiarity with Microsoft Intune device enrollment. - Effective communication and ability to manage user expectations. - Prioritization, planning, and organizational abilities. - Process‑driven attitude with a willingness to propose improvements. - Self‑motivated, flexible, and able to work independently. - Ability to quickly learn new tools and technologies. **Required Education & Certifications:** - Currently enrolled in a Computer Science or related undergraduate program. - ITIL 4 certification is a plus (not mandatory).

Colchester, United kingdom

Hybrid

Fresher

03-10-2025

Company Name

MSX International

Job Title

AI Digitalization Expert

Job Description

**Job Title:** AI Digitalization Expert **Role Summary:** Partner with Value Stream leadership to identify, assess, and implement AI and digitalization solutions that improve operational effectiveness for automotive and mobility clients. Lead end‑to‑end adoption of AI tools (ML, NLP, CV, RPA, Generative AI) from selection through testing, rollout, and continuous improvement. **Expectations:** - Deliver AI‑driven automation projects that generate measurable business value. - Translate customer and OEM requirements into feasible technical solutions and business cases. - Ensure AI models are robust, scalable, interpretable, and comply with responsible AI standards. - Collaborate cross‑functionally with delivery, IT, Lean, and global solution teams. - Communicate complex technical concepts clearly to non‑technical stakeholders. **Key Responsibilities:** - Conduct feasibility studies, proof‑of‑concepts, and business case development for AI/digitalization initiatives. - Lead implementation of AI solutions (ML, NLP, computer vision, RPA, GenAI) within operational workflows. - Participate in customer meetings to gather requirements and define solution scope. - Drive project rollouts, monitor adoption metrics, and propose enhancements. - Support Kaizen events and Lean initiatives by identifying AI‑enabled improvement opportunities. - Maintain alignment with the AI & Data Center of Excellence and adhere to industry best practices. **Required Skills:** - Strong knowledge of AI/ML concepts and digitalization technologies. - Ability to map automotive/mobility business processes to technical solutions. - Excellent stakeholder management, communication, and problem‑solving abilities. - Proven project delivery experience with a focus on business impact. - Proficiency in English (written and spoken). - Python programming and familiarity with AI frameworks (TensorFlow, PyTorch) preferred. **Required Education & Certifications:** - Bachelor’s degree in AI, Data Science, Engineering, Business Management, or related field (master’s degree preferred). - Demonstrated experience applying AI/ML solutions in operational or automotive/mobility contexts. - Relevant certifications (e.g., AWS Machine Learning, Azure AI, Certified Data Scientist) are advantageous but not mandatory.

Colchester, United kingdom

On site

10-11-2025

Company Name

MSX International

Job Title

Business Succes Specialist Belgium

Job Description

**Job title:** Business Success Specialist – Belgium **Role Summary:** Drive the performance and sales of automotive workshops across Belgium by leveraging MSX’s AI platforms and automotive data. The role combines on‑site workshop coaching, strategic marketing support, and digital sales enablement to help partners reach new levels of profitability and efficiency. **Expectations:** - Achieve and exceed spare‑parts sales targets for each workshop. - Translate data insights into actionable improvement plans. - Maintain strong, trust‑based relationships with workshop owners and key customers. - Utilize CRM tools to forecast, manage leads, and report on performance. **Key Responsibilities:** - Advise workshops on spare‑parts area improvements and capacity optimisation. - Support and monitor sales targets in the spare‑parts segment. - Implement business standards, quality controls, and efficiency measures. - Initiate and coordinate marketing campaigns aligned with overall market strategy. - Analyse sales promotion effectiveness and performance metrics. - Conduct sales visits, build relationships, and present proposals and deals. - Provide feedback to retailers and partners; support key customers. - Use CRM for lead management, customer management, and sales forecasting. - Monitor, report, and present sales results and insights. - Gather relevant, accurate market data to inform strategy. **Required Skills:** - Proven automotive industry experience (service assistant, parts service, service consultant, technician, mechatronics engineer, body builder, or workshop manager). - Excellent coaching, sales promotion, and influencing abilities. - Strong presentation and interpersonal communication skills. - Digital literacy with the ability to adopt new technologies quickly. - Independent, self‑motivated, with a demonstrable track record of meeting or exceeding sales targets. - Fluency in Dutch and French. **Required Education & Certifications:** - Minimum of vocational training or degree in automotive engineering, service management, or related field. - No specific certifications required; industry knowledge and experience are essential.

Brussels, Belgium

Hybrid

19-11-2025