- Company Name
- Axelera AI
- Job Title
- IT Applications Manager
- Job Description
-
Job Title: IT Applications Manager
Role Summary:
Direct and maintain enterprise business applications (NetSuite, Salesforce, Celigo iPaaS), providing technical leadership for day‑to‑day operations, incident handling, configuration, and project delivery. Drive an applications strategy that increases efficiency, simplifies processes, and enhances data integrity while ensuring security, compliance, and cost control.
Expectations:
- Own incident, change, and release management for core applications.
- Lead end‑to‑end application projects, managing scope, timelines, budgets, and stakeholder communication.
- Establish governance, documentation, and best‑practice frameworks for application architecture, APIs, and integrations.
- Optimize licensing, vendor agreements, and application spend.
- Champion security controls (RBAC, access, compliance) and data governance.
Key Responsibilities:
- Provide day‑to‑day technical support for NetSuite, Salesforce, and Celigo, resolving issues and configuring business processes.
- Develop and maintain documentation for configurations, customizations, and troubleshooting procedures.
- Monitor application performance, identify bottlenecks, and implement optimizations.
- Lead and coordinate integration projects (iPaaS, REST/SOAP APIs, webhooks) to ensure seamless data flow and minimal downtime.
- Drive the application roadmap, prioritising initiatives that reduce redundancy and improve user efficiency.
- Evaluate and recommend new software solutions that align with existing architecture and business goals.
- Manage vendor relationships, contracts, and licensing agreements for all business applications.
- Enforce security, compliance, and governance policies across the application landscape.
- Track and report on application spend, providing ROI‑based recommendations to stakeholders.
Required Skills:
- Advanced administration of NetSuite (core modules, saved searches, workflows, SuiteScript).
- Administration of Salesforce (workflows, validation rules, reporting, security, data management).
- Experience with iPaaS solutions (Celigo or equivalent) and API integration (REST/SOAP, webhooks).
- Strong understanding of SaaS/cloud application architecture and troubleshooting.
- Project management skills with experience leading multiple concurrent initiatives.
- Excellent communication, problem‑solving, and stakeholder management abilities.
- Strategic mindset for process simplification, workflow optimisation, and technology evaluation.
Required Education & Certifications:
- Bachelor’s degree in IT, Computer Science, Business Information Systems, or related field.
- 5+ years of business applications management experience, including 2+ years hands‑on NetSuite administration.
- Certifications: NetSuite Administrator or SuiteFoundation; Salesforce Administrator; Project Management (PMP, PRINCE2, Agile/Scrum) preferred.