Crédit Mutuel Arkéa

About the Company

Nous sommes un groupe de bancassurance coopératif composé des fédérations du Crédit Mutuel de Bretagne, du Sud-Ouest et des caisses locales adhérentes, ainsi que d’une quarantaine de filiales spécialisées pour les professionnels ou les particuliers (Fortuneo, Monext, Arkéa Banque Entreprises et Institutionnels, Arkéa Asset Management, Suravenir…). Avec près de 11 000 collaborateurs, notre taille intermédiaire et notre implantation en régions nous permet d’être agile.

Listed Jobs

Company Name

Crédit Mutuel Arkéa

Job Title

Lead Développeur Fullstack H/F

Job Description

**Job Title** Lead Fullstack Developer **Role Summary** Senior technical leader in an agile digital‑transformation squad responsible for the end‑to‑end delivery of a Long‑Term Rental (LLD) product. Works closely with the Product Owner, business stakeholders, internal squads, and the Basikon software vendor to design, develop, and operate high‑quality, scalable features across the full technology stack. **Expectations** - Demonstrate an agile, collaborative mindset and drive technical excellence. - Translate business needs into clear technical specifications. - Lead and mentor developers, ensuring quality, risk mitigation, and timely releases. - Communicate effectively with cross‑functional teams and external partners. **Key Responsibilities** 1. Refine and clarify business requirements with the Product Owner and stakeholders. 2. Produce detailed technical specifications and design documents. 3. Design, develop, and test complex functionalities in Basikon (JavaScript) and related services. 4. Provide technical guidance and support to development team members. 5. Monitor service quality, detect and address technical obsolescence, and define remediation plans. 6. Plan, coordinate, and execute production deployments, ensuring stability and compliance. 7. Oversee operational run‑time support, incident handling, and continuous optimisation. 8. Collaborate with other squads, the Digital Factory, and the Basikon vendor on integration and architectural alignment. **Required Skills** - Full‑stack development: Java (batch), JavaScript, Vue.js, REST APIs, Spring Framework. - Experience with API management platforms (e.g., Apigee) and ERP/proprietary software integrations. - Strong understanding of enterprise architecture, SI urbanisation, and Arkéa technology stacks. - Proven leadership/mentoring abilities in an agile environment. - Excellent problem‑solving, risk analysis, and proactive solution design. - Effective communication with technical and non‑technical audiences. **Required Education & Certifications** - Minimum Bac+4 (equivalent to a 4‑year university degree) in Computer Science, Software Engineering, or a related field. - No specific certifications required; Agile‑related certifications are a plus.

Guipavas, France

On site

Senior

26-12-2025

Company Name

Crédit Mutuel Arkéa

Job Title

Responsable service client H/F

Job Description

**Job Title** Customer Service Manager (F/M) **Role Summary** Lead and coordinate all client-facing communication for internal stakeholders, subsidiaries, and B2B partners. Manage the collection, analysis, and reporting of quality indicators, drive continuous improvement initiatives, and oversee crisis management processes within the service delivery domain. **Expectations** - 6‑month fixed‑term contract (immediate start). - Work schedule Monday‑Friday; occasional weekend downtime. - Initial on‑site presence required before remote work arrangements can be considered. **Key Responsibilities** - Collect and publish periodic quality service (QS) indicators and incident reports. - Design, implement, or procure measurement tools for required metrics. - Monitor and drive corrective actions—both ad‑hoc and strategic—to restore or enhance production services. - Participate in the “Météo DEXT” point‑meeting when necessary. - Chair or co‑chair regular QS meetings, including cross‑functional sessions. - Engage project, Build, and Run teams in quality processes. - Lead the incident and crisis management workflow; coordinate resources directly or through hierarchy. - Maintain functional mastery of assigned service scope. - Anticipate issues, raise alerts, and provide status reports to senior stakeholders. **Required Skills** - Excellent written and verbal communication. - Strong customer‑service orientation and relational skills. - Understanding of service contracts and performance‑by‑indicators management. - High attention to detail, rigor, and analytical thinking. - Passion for quality improvement and end‑user focus. - Knowledge of ITIL framework and experience with IT Service Management (ITSM) tools (ServiceNow preferred). - Basic familiarity with infrastructure, development, and cloud environments. - Ability to organize, prioritize, and manage change collaboratively. **Required Education & Certifications** - Bachelor’s degree or equivalent in Business, Information Technology, or a closely related discipline. - ITIL Foundation certification (or higher) is strongly preferred.

Brest, France

Hybrid

21-01-2026

Company Name

Crédit Mutuel Arkéa

Job Title

Chef de projet MOA - Projets outils risque F/H

Job Description

**Job Title:** Project Manager – Credit Risk & ESG Tools (MOA) **Role Summary:** Lead the functional (MOA) side of credit risk and ESG risk tool projects within the Risk & Compliance department. Drive requirements gathering, solution design, planning, execution, testing, and stakeholder communication to deliver high‑quality, regulatory‑compliant tools. **Expectations:** - Minimum 3 years proven experience in MOA/project management, preferably in banking. - Solid understanding of credit risk concepts; familiarity with ESG risk is a plus. - Ability to manage multiple initiatives simultaneously while meeting budget and timeline constraints. - Strong communication, analytical, and stakeholder‑management skills. **Key Responsibilities:** - Gather and formalize user requirements; translate them into functional specifications and test cases. - Define functional architecture in collaboration with the solution architect/urbanist. - Estimate project costs, prioritize features, and create detailed project plans. - Monitor progress, manage budgets, and ensure adherence to timelines. - Conduct functional testing (UAT) and support users during acceptance and rollout. - Report status to governance bodies and maintain project documentation. - Coordinate with the “Assistance, Testing, Administration of Risk Tools” team for maintenance and enhancements. - Liaise with internal risk, compliance, and regional credit unions to ensure regulatory alignment. **Required Skills:** - Project management tools (e.g., JIRA, Confluence, Reflex) – preferred. - Excellent listening, facilitation, and proposal‑making abilities. - Strong written and verbal communication; ability to tailor messages to diverse audiences. - Analytical mindset with capacity to challenge solutions and propose improvements. - Team‑oriented attitude and proven ability to work collaboratively. - High adaptability to evolving tools and regulatory environments. **Required Education & Certifications:** - Bachelor’s degree in Business Administration, Finance, Computer Science, or related field. - Project management certification (e.g., PMP, PRINCE2) advantageous but not mandatory. - Professional experience in banking risk domains (credit risk, ESG) required.

Le relecq-kerhuon, France

On site

Junior

06-02-2026

Company Name

Crédit Mutuel Arkéa

Job Title

ALTERNANCE - 1 an - Technicien de Gestion H/F/X

Job Description

**Job Title:** Application Development Technician – 1‑Year Apprenticeship **Role Summary:** A single‑year apprenticeship within the IT Studies Directorate of a major banking group, focused on developing and maintaining core banking applications for the Checking & Savings service. The role blends hands‑on software development with agile team collaboration, providing a pathway to a future Application Manager position. **Expactations:** - Deliver high‑quality code that meets rigorous performance and security standards. - Actively participate in all agile ceremonies (sprint planning, daily stand‑ups, retrospectives). - Demonstrate initiative, quickly mastering new technologies and framework updates. - Contribute to continuous improvement of development practices and documentation. **Key Responsibilities:** - Design, code, and test modules in Java, JavaScript, Shell scripts, PIG, and COBOL. - Collaborate with cross‑functional teams (business analysts, QA, DevOps) to clarify requirements and resolve defects. - Support application lifecycle activities: build, release, and deployment automation. - Engage in code reviews and knowledge‑sharing sessions with experienced mentors. - Maintain comprehensive technical documentation and lineage within the repository. **Required Skills:** - Proficiency in at least two of: Java, JavaScript, Shell scripting, PIG, COBOL. - Familiarity with Agile development practices and sprint workflows. - Strong problem‑solving, analytic, and debugging abilities. - Excellent written and verbal communication; ability to explain technical concepts to non‑technical stakeholders. - Quick learner, self‑motivated, and adaptive to evolving project needs. **Required Education & Certifications:** - Current enrollment in an IT‑related higher education program (Bachelor or Master in Computer Science, Software Engineering, Information Systems). - Coursework covering object‑oriented programming, database fundamentals, and system integration. - (Optional) Official certifications such as Oracle Certified Associate – Java SE Programmer, or equivalent, enhance candidacy.

Brest, France

Hybrid

12-03-2026