- Company Name
- Ping Identity
- Job Title
- Senior Director, Professional Services
- Job Description
-
**Job Title**
Senior Director, Professional Services
**Role Summary**
Strategic leader responsible for the EMEA Professional Services organization. Drives service revenue, ensures delivery excellence, scales partner‑led engagements, and builds high‑performing teams to meet utilization, margin, and customer satisfaction targets.
**Expectations**
- Serve as a trusted advisor to Sales and customers, influencing large strategic deals.
- Scale partner‑first delivery models without compromising quality or NPS.
- Consistently meet or exceed regional metrics: bookings, utilization, margin, and CSAT.
- Maintain an engaged, growing, and high‑performing team with clear development paths.
**Key Responsibilities**
- Align services strategy with regional Sales leadership; participate in pre‑sales to position services value and generate bookings.
- Create proposals, Statements of Work, and staffing plans for complex enterprise engagements.
- Develop and manage delivery models with strategic partners, overseeing onboarding, certification, and quality assurance.
- Own end‑to‑end delivery of all professional services in EMEA, achieving utilization, margin, and CSAT goals.
- Implement scalable, repeatable delivery processes and lead participation in global programs (e.g., CX Accelerate, AI automation).
- Lead, mentor, and develop a diverse team of delivery managers, consultants, and solution principals; foster a culture of collaboration and customer obsession.
**Required Skills**
- 10+ years professional services experience, ≥5 years in senior leadership for software/cloud delivery.
- Proven ability to build sales partnerships and drive pre‑sales service revenue.
- Deep expertise in partner ecosystems and co‑delivery execution.
- Track record of improving margin, utilization, and CSAT in delivery organizations.
- Strong executive stakeholder management and complex client navigation.
- Excellent people leadership, talent development, and organizational design skills.
- Knowledge of identity and access management, cybersecurity, or cloud platforms (preferred).
- Ability to travel up to 30 %.
**Required Education & Certifications**
- Bachelor’s degree in Computer Science, Information Technology, Business, or related field (required).
- Advanced degree (MBA or equivalent) preferred but not mandatory.
- Relevant certifications (e.g., IAM, cloud, project management) advantageous.