Gamma

About the Company

Gamma Communications plc is a leading supplier of communication services in the UK, German, Spanish and Dutch business markets. It is admitted to trading on AIM and employs approximately 1,900 people. With a range of UCaaS, mobile and connectivity services, Gamma provides robust and secure solutions that enable organisations to communicate, collaborate and offer a better customer experience.
Gamma’s largest market is in the UK where the company’s network-based services are supplied to SME, Public Sector and Enterprise markets through a network of 3000+ channel partners and its own direct sales and support capabilities. Gamma is expanding its UCaaS presence in Europe with a suite of businesses focusing on digital automation, delivering Gamma-powered services to SME customers via a network of channel partners in Germany, Spain, and the Benelux region.
Gamma’s vision is for a better-connected world in which we can work smarter for the benefit of business, people, and the planet by developing a strong and sustainable pan-European product set, building a leading position in the UCaaS and CCaaS markets.
For more information about Gamma and its comprehensive range of services, please visit https://gammagroup.co/.

Listed Jobs

Company Name

Gamma

Job Title

DevOps Engineer - [Cloud]

Job Description

Job Title: DevOps Engineer – Cloud Role Summary: Spearhead automation, infrastructure-as-code, and continuous delivery for UCaaS services in a high‑velocity, cloud‑centric environment, ensuring 24/7 platform reliability, security, and scalability. Expectations: - Own end‑to‑end implementation and support of cloud and on‑prem solutions. - Maintain operational excellence and incident readiness. - Deliver secure, compliant, and observable architectures. - Communicate progress and technical decisions clearly to stakeholders. Key Responsibilities: - Design, build, and maintain IaC using Terraform, Ansible, and other automation tools. - Develop and sustain CI/CD pipelines for multi‑cloud platforms (AWS, Azure, GCP). - Monitor platform health with Prometheus, Grafana, and alerting systems; optimize for uptime. - Create utilities and dashboards that support platform teams. - Perform threat modelling, risk assessments, and enforce security best practices. - Collaborate with engineering squads to understand requirements and build scalable, secure solutions. - Continuously improve processes through test automation, performance tuning, and feedback loops. - Update and manage Jira tickets, providing transparent status updates to stakeholders. Required Skills: - Strong experience with at least one major cloud provider (AWS, Azure, or GCP). - Proficiency in IaC and configuration management (Terraform, Ansible). - Scripting proficiency in Python; ability to write basic automation scripts. - Knowledge of networking concepts, Linux, and common protocols. - Familiarity with monitoring (Prometheus, Grafana, PromQL) and alerting. - Understanding of SDLC and integration of solutions into CI pipelines. - Experience with data engineering, OpenStack, VMware, or other virtualization platforms is a plus. - Self‑management of Jira tickets and stakeholder communication. Required Education & Certifications: - Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent practical experience. - Professional certifications preferred (e.g., AWS Certified Solutions Architect, AWS Certified DevOps Engineer, Azure DevOps Engineer, GCP Professional DevOps Engineer, Terraform Associate).

Manchester, United kingdom

On site

21-11-2025

Company Name

Gamma

Job Title

Service Delivery Manager

Job Description

Job title: Service Delivery Manager Role Summary: Lead the end‑to‑end managed services for a key enterprise customer, ensuring contractual service levels are met and exceeded. Serve as the primary point of contact on‑site, fostering strong relationships with senior stakeholders and driving continuous improvement of service delivery processes. Expectations: * Resident service lead for a high‑profile account, present on client premises at least three days a week. * Proactive, relationship‑driven, with a strong focus on customer satisfaction and continual improvement. * Demonstrate financial stewardship, contract management, and cost control. Key Responsibilities: * Monitor and improve service delivery against SLAs, identifying and resolving issues swiftly. * Act as escalation hub for customer problems, coordinating with service desk and cross‑functional teams. * Produce and maintain high‑quality documentation, reporting and presentations for customer and internal stakeholders. * Collaborate with internal IT, network, and operational teams to address defects and implement service improvements. * Track all activities in CRM/ITSM systems and support opportunities for cost control and revenue growth. * Promote organizational values and deliver superior customer service at all interactions. Required Skills: * ITIL‑based Service Management experience with proven application of best practices. * Strong problem‑solving, decision‑making, and communication skills. * Ability to influence senior stakeholders without direct authority. * Financial acumen, experience in contract management and cost control. * Hands‑on experience with ServiceNow or Salesforce CRM, network monitoring tools (Highlight, SolarWinds), and telecom/data products. * Detail‑oriented, resilient, adaptable, and results‑driven. * Understanding of the retail/entertainment sector (including manufacturing and logistics) is a plus. Required Education & Certifications: * A‑Levels or equivalent (or higher). * Relevant Service/Operational Management qualifications (e.g., ITIL Foundation or higher). * Degree in IT, Business, or related field preferred. * Professional management qualification desirable.

Bradford, United kingdom

On site

25-11-2025