Tenexa

About the Company

Fondée en 1985, Tenexa est une Entreprise de services du numérique (ESN), Le groupe Tenexa est composé de deux filiales (Infodis IT, & Prolival) et se positionne résolument vers l'avenir avec un accent marqué sur les services Cloud, la cybersécurité, et l'infogérance globale des services IT, couvrant du DataCenter jusqu’à l’utilisateur, pour répondre aux besoins diversifiés de ses clients dans le cadre d’une stratégie d’innovation permanente.

Listed Jobs

Company Name

Tenexa

Job Title

Delivery Manager H/F

Job Description

**Job title** Delivery Manager (M/F) **Role Summary** Oversee end‑to‑end delivery of client services, ensuring performance, quality, and contractual compliance. Coordinate cross‑functional teams, manage resources, monitor KPIs, and drive continuous improvement while maintaining client satisfaction and financial control. **Expectations** - Proven experience as a Delivery Manager or equivalent role in IT service delivery. - Strong understanding of ITIL or similar framework. - Ability to lead and develop teams, resolve escalations, and influence stakeholders. - Familiarity with ticketing, monitoring, and data‑analysis tools. - Excellent communication skills in English and French (written and verbal). **Key Responsibilities** - Plan and allocate resources to meet production schedules. - Coach and manage teams with support from the Account Team Leader. - Track service‑level indicators, prepare and present client reports. - Ensure delivery of high‑quality deliverables and client satisfaction. - Handle client escalations, complaints, and issue resolution. - Participate in financial governance: review, validate billing and invoicing. - Champion continuous process improvement initiatives. - Prepare and lead steering committees; contribute to strategic discussions. **Required Skills** - Proficient with Microsoft Office suite and equivalent open‑source tools. - Hands‑on experience with ticketing/monitoring platforms: Active Directory, EasyVista, ServiceNow, Exchange. - Knowledge of data‑visualisation solutions: Power BI. - Familiarity with telephony systems: 3CX, Genesys. - Leadership: training, coaching, conflict resolution, team motivation. - Strong analytical, organisational and prioritisation abilities. - Client‑focused mindset with effective communication and stakeholder management. **Required Education & Certifications** - Bachelor’s degree (or higher) in IT, Computer Science, Business Administration, or related field. - ITIL Foundation or equivalent certification strongly preferred. ---

Île-de-france, France

On site

08-01-2026

Company Name

Tenexa

Job Title

Responsable Opérationnel de comptes

Job Description

**Job Title:** Account Operations Manager **Role Summary:** Oversee the quality and delivery of technical assistance services to clients, acting as the primary interface between customers and internal teams. Ensure services meet contractual standards, deadlines, and cost targets while driving customer satisfaction and team development. **Expectations:** - Lead and develop a team of service delivery professionals. - Demonstrate strong communication, relationship‑building, and leadership skills. - Maintain a client‑centric focus with rigorous prioritization and analytical approach. **Key Responsibilities:** - Manage and coach team members (mission tracking, training, performance reviews, skill development). - Coordinate staff assignments, participate in recruitment, and match engineers to client needs. - Collaborate with sales to develop technical proposals and bids. - Ensure technical quality and contractual compliance of all service deliveries. - Optimize profit margins while sustaining high customer satisfaction. - Forecast activity, align resources, and adjust staffing to meet client demands. **Required Skills:** - Excellent oral and written communication. - Proven leadership and team motivation. - Client service orientation and relationship management. - Strong analytical and problem‑solving abilities. - Adaptability to fast‑changing environments. - Project and resource management. - Basic understanding of technical assistance processes. **Required Education & Certifications:** - Minimum equivalent of a two‑year university qualification (Bac + 2) or higher in business, IT, or related field. - Professional certifications in project management or service delivery (e.g., PMP, ITIL) preferred but not mandatory.

Roissy-en-france, France

On site

08-01-2026

Company Name

Tenexa

Job Title

Administrateur Systèmes Linux / Windows (H/F)

Job Description

**Job Title:** Linux / Windows Systems Administrator **Role Summary:** Dual focus on operational support (RUN) and infrastructure evolution (BUILD) for a hybrid environment of 400 servers (60% Windows, 40% Linux). Maintain production stability in a private cloud (Horizon), virtualized using VMware/Citrix, and Azure integration. Key activities include incident resolution, monitoring (Icinga), and automation. Requires collaboration with DBAs, security teams, and cross-functional project groups. **Expectations:** - Minimum 5 years administering critical production systems. - Advanced Linux (RedHat, CentOS, Debian) and Windows Server expertise required. - Strong problem-solving for complex incidents (Levels 2/3) and process optimization. **Key Responsibilities:** - Operate and maintain Linux/Windows servers, virtualized environments, and databases (Hana, Oracle, PostgreSQL, SQL Server). - Manage incident remediation, monitoring, and Active Directory/O365/SCCM for infrastructure services. - Automate workflows using Ansible, PowerShell. - Collaborate on infrastructure projects (virtualization, cloud, version upgrades). - Support application deployments and integrate new technical solutions. - Secure systems (firewalls, Fortinet/Forcepoint) and optimize service quality. **Required Skills:** - Advanced Linux administration, scripting (PowerShell, Ansible). - Windows Server and Microsoft ecosystem (AD, O365, SCCM). - Virtualization (VMware, Citrix), cloud environments (private/cloud hybrid), and Icinga monitoring. - Database administration coordination, troubleshooting (N2/N3), and ITIL process familiarity. - Security knowledge (firewall hardening, threat mitigation). **Required Education & Certifications:** - Bachelor’s or equivalent in IT/Computer Science. - Certifications preferred (e.g., ITIL, Microsoft Certified Solutions Associate, CCNP Security, CISA) but not mandatory.

Issy-les-moulineaux, France

On site

09-02-2026