Tenexa

About the Company

Fondée en 1985, Tenexa est une Entreprise de services du numérique (ESN), Le groupe Tenexa est composé de deux filiales (Infodis IT, & Prolival) et se positionne résolument vers l'avenir avec un accent marqué sur les services Cloud, la cybersécurité, et l'infogérance globale des services IT, couvrant du DataCenter jusqu’à l’utilisateur, pour répondre aux besoins diversifiés de ses clients dans le cadre d’une stratégie d’innovation permanente.

Listed Jobs

Company Name

Tenexa

Job Title

Service Delivery Manager H/F

Job Description

**Job Title** Service Delivery Manager **Role Summary** Oversee the operational delivery of service contracts, ensuring adherence to SLAs, financial targets, and client satisfaction. Acts as the primary liaison between technical teams and customers in a highly structured environment. **Expectations** - Deliver consistently high service quality and meet or exceed contractual commitments. - Maintain strong client relationships, driving satisfaction and loyalty. - Proactively manage risks, crises, and improvement initiatives with measurable impact. - Influence service offering development and financial performance of accounts. **Key Responsibilities** - Manage service contracts and serve as main client contact point. - Track performance metrics (SLA compliance, incident resolution, etc.) and propose corrective actions. - Coordinate cross‑functional internal teams to guarantee quality and timeline adherence. - Collaborate with sales and technical staff to shape service proposals and update contractual documentation (PQC, service agreements). - Identify, assess, and mitigate risks; lead corrective action plans. - Monitor account financials, ensuring profitability and accurate P&L tracking. - Resolve escalated incidents and outages, restoring service levels promptly. - Contribute to continuous improvement and operational excellence initiatives. **Required Skills** - Proven experience in service delivery or contract management. - Strong knowledge of ITIL processes and ITSM tools (e.g., Easyvista, ServiceNow). - Solid understanding of IT architectures and technology solutions. - Financial acumen: budgeting, cost control, and P&L oversight. - Risk management and crisis resolution capabilities. - Ability to coordinate multidisciplinary teams and collaborate with technical and commercial directors. - Familiarity with Agile or other project management methodologies. - Excellent communication, negotiation, and stakeholder management skills. - High organization, reliability, and the ability to multitask. **Required Education & Certifications** - Bachelor’s degree in Information Technology, Business Administration, or related field. - ITIL Foundation or higher (preferred). - Additional certifications in ITSM or Project Management (e.g., PMP, Scrum Master) are advantageous.

Colombes, France

On site

17-12-2025

Company Name

Tenexa

Job Title

Delivery Manager H/F

Job Description

**Job title** Delivery Manager (M/F) **Role Summary** Oversee end‑to‑end delivery of client services, ensuring performance, quality, and contractual compliance. Coordinate cross‑functional teams, manage resources, monitor KPIs, and drive continuous improvement while maintaining client satisfaction and financial control. **Expectations** - Proven experience as a Delivery Manager or equivalent role in IT service delivery. - Strong understanding of ITIL or similar framework. - Ability to lead and develop teams, resolve escalations, and influence stakeholders. - Familiarity with ticketing, monitoring, and data‑analysis tools. - Excellent communication skills in English and French (written and verbal). **Key Responsibilities** - Plan and allocate resources to meet production schedules. - Coach and manage teams with support from the Account Team Leader. - Track service‑level indicators, prepare and present client reports. - Ensure delivery of high‑quality deliverables and client satisfaction. - Handle client escalations, complaints, and issue resolution. - Participate in financial governance: review, validate billing and invoicing. - Champion continuous process improvement initiatives. - Prepare and lead steering committees; contribute to strategic discussions. **Required Skills** - Proficient with Microsoft Office suite and equivalent open‑source tools. - Hands‑on experience with ticketing/monitoring platforms: Active Directory, EasyVista, ServiceNow, Exchange. - Knowledge of data‑visualisation solutions: Power BI. - Familiarity with telephony systems: 3CX, Genesys. - Leadership: training, coaching, conflict resolution, team motivation. - Strong analytical, organisational and prioritisation abilities. - Client‑focused mindset with effective communication and stakeholder management. **Required Education & Certifications** - Bachelor’s degree (or higher) in IT, Computer Science, Business Administration, or related field. - ITIL Foundation or equivalent certification strongly preferred. ---

Île-de-france, France

On site

08-01-2026

Company Name

Tenexa

Job Title

Responsable Opérationnel de comptes

Job Description

**Job Title:** Account Operations Manager **Role Summary:** Oversee the quality and delivery of technical assistance services to clients, acting as the primary interface between customers and internal teams. Ensure services meet contractual standards, deadlines, and cost targets while driving customer satisfaction and team development. **Expectations:** - Lead and develop a team of service delivery professionals. - Demonstrate strong communication, relationship‑building, and leadership skills. - Maintain a client‑centric focus with rigorous prioritization and analytical approach. **Key Responsibilities:** - Manage and coach team members (mission tracking, training, performance reviews, skill development). - Coordinate staff assignments, participate in recruitment, and match engineers to client needs. - Collaborate with sales to develop technical proposals and bids. - Ensure technical quality and contractual compliance of all service deliveries. - Optimize profit margins while sustaining high customer satisfaction. - Forecast activity, align resources, and adjust staffing to meet client demands. **Required Skills:** - Excellent oral and written communication. - Proven leadership and team motivation. - Client service orientation and relationship management. - Strong analytical and problem‑solving abilities. - Adaptability to fast‑changing environments. - Project and resource management. - Basic understanding of technical assistance processes. **Required Education & Certifications:** - Minimum equivalent of a two‑year university qualification (Bac + 2) or higher in business, IT, or related field. - Professional certifications in project management or service delivery (e.g., PMP, ITIL) preferred but not mandatory.

Roissy-en-france, France

On site

08-01-2026