Moneybox

About the Company

At Moneybox, we help you turn your money into something greater.

Millions of us want to achieve more with our money. But whether we’re looking to save for a rainy day, grow our money, buy a home, or even build a retirement fund, we leave it at the bottom of our to-do lists because we're not sure how to get started.

This isn’t surprising. We aren’t taught about financial planning at school, the wealth industry was built to serve a minority, and it often feels like banks don’t care about helping us achieve outcomes. To top it off, the financial services industry is fragmented and confusing.

This means that our money often isn’t working hard enough and our goals are much harder to achieve.

So, we made a solution.

We've brought saving, investing, home-buying, and retirement services together into one simple app. So people can reach their goals and build wealth with confidence, whatever their starting point.

We want to help people build wealth, but our mission goes beyond that. We believe that building wealth isn’t simply about accumulating more money. It’s about going after the life you want and enjoying it to the fullest, today and tomorrow. This is what it means to turn your money into something greater.

Listed Jobs

Company Name

Moneybox

Job Title

Support Team Executive (2-3 month Fixed-Term Contract)

Job Description

Job Title: Support Team Executive (Fixed‑Term Contract) Role Summary: Deliver high‑quality customer support via email and chat during the peak end‑of‑tax‑year period, collaborating with Operations and Compliance to resolve inquiries, promote mortgage and coaching services, and exceed customer expectations. Expectations: Operate independently and as part of a team in a fast‑moving startup environment; maintain a high volume of support interactions; demonstrate proactive problem‑solving and customer‑centric initiative; deliver measurable customer satisfaction metrics; potential transition to permanent role based on performance. Key Responsibilities: 1. Respond to customer inquiries via email and chat, ensuring timely, accurate, and courteous communication. 2. Escalate complex issues to Operations and Compliance teams and follow through on resolution. 3. Promote Moneybox mortgage advice and financial coaching services to customers where relevant. 4. Identify opportunities to enhance customer experience and champion “above and beyond” support solutions. 5. Maintain accurate customer records and support documentation in the company’s CRM system. 6. Participate in team meetings and briefings, sharing insights and feedback to improve processes. Required Skills: • Excellent written and spoken English communication. • Strong analytical and problem‑solving abilities. • Ability to work independently and collaboratively in a remote setting. • High‑output, self‑motivated attitude in a dynamic startup environment. • Customer‑focused mindset with a genuine interest in savings and investments. • Proficient in using customer‑service platforms (e.g., chat, email, CRM). Required Education & Certifications: None specified.

United kingdom

Remote

09-01-2026

Company Name

Moneybox

Job Title

Customer Operations Executive (2-3 month Fixed-Term Contract)

Job Description

Job Title: Customer Operations Executive (Fixed‑Term 2–3 Months) Role Summary Provide high‑accuracy processing of ISA and LISA transfers during the UK tax‑year deadline period. Work independently to manage end‑to‑end transfer queues, chase providers, and resolve customer queries while maintaining regulatory compliance. Expectations * Operate under fast‑paced workload, handling 20+ concurrent tasks. * Deliver precise, error‑free work with strong attention to detail. * Communicate clearly with providers and customers in plain language. * Act promptly, self‑directed yet seek help when needed. Key Responsibilities * Review, validate, and process incoming ISA/LISA transfer requests. * Verify that reference numbers, account details, and amounts match customer records. * Identify and flag irregularities (mismatched names, missing references). * Chase servicing providers to expedite delayed transfers and document all interactions. * Handle customer inquiries, resolve problems, and explain regulatory timelines. * Ensure all documentation meets regulatory requirements, including required signatures and safe custody procedures. * Maintain accurate logs and update internal systems throughout the transfer lifecycle. * Collaborate with the Operations team to improve processes and meet SLA targets. Required Skills * Excellent written and spoken English. * Exceptional attention to detail and accuracy under pressure. * Strong organisational and prioritisation abilities. * Ability to work independently and as part of a team. * Comfort with operational and customer‑service software and technology. * Experience in fast‑paced operations, customer service, or financial services (preferred). * Sound judgment in a regulated environment and knowledge of compliance basics. Required Education & Certifications * Minimum qualification of secondary education or equivalent. * Legally eligible to work in the UK. * No specific industry certifications required; knowledge of financial‑service regulations is a plus.

United kingdom

Remote

05-02-2026

Company Name

Moneybox

Job Title

Senior AI Researcher

Job Description

**Job Title:** Senior AI Researcher **Role Summary:** Lead AI research initiatives for an AI-driven financial guidance system, driving prototype development, architectural design, and integration of learned and symbolic components. Serve as research lead, align research direction with product goals, and collaborate with data scientists, engineers, and academic partners. **Expectations:** - Deliver high‑impact research prototypes on time. - Maintain rigorous evaluation and honest reporting of results. - Guide the team’s technical agenda and stay current with state‑of‑the‑art AI literature. - Communicate findings to leadership for strategic decisions. - Operate autonomously in a fast‑paced, ambiguous environment while ensuring compliance with regulated, high‑stakes constraints. **Key Responsibilities:** - Propose, design, and prototype AI architectures addressing uncertainty resolution, policy translation, and orchestration of learned/symbolic modules. - Implement proof‑of‑concept code to validate hypotheses and assess scalability/engineering trade‑offs. - Lead literature reviews, set research priorities, and differentiate hype from genuine advances. - Challenge existing system designs and recommend improvements. - Provide inputs on objective functions, data strategy, and content strategy to align research with product objectives. - Collaborate with academic partners and contribute to publishable applied research. **Required Skills:** - 3+ years in ML research or engineering with hands‑on experience in text generation, agentic systems, or symbolic reasoning (or equivalent academic work). - Strong ability to rapidly prototype and critically evaluate models. - Deep knowledge of applied machine learning, model tuning, and evaluation methodologies. - Up‑to‑date expertise in generative AI and state‑of‑the‑art LLMs. - Proficiency with open‑source LLM ecosystems and cloud platforms (Azure/Databricks, AKS). - Systems thinking: ability to model component interactions, anticipate failure modes, and balance theoretical elegance with production constraints. - Optimization mindset focused on leveraging high‑impact levers. **Preferred Skills (plus):** - Experience integrating deep learning with formal/symbolic reasoning. - Familiarity with probabilistic graphical models or decision‑theoretic frameworks. - Background in regulated or high‑stakes deployment contexts. - Experience scaling AI solutions in B2C environments. - Deployment experience with Databricks, Azure Kubernetes Service, or similar platforms. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Machine Learning, AI, or related field (Master’s or PhD preferred). - No specific certifications required; demonstrated research/engineering achievements are essential.

London, United kingdom

Hybrid

Senior

11-03-2026

Company Name

Moneybox

Job Title

Senior Performance Marketing Manager

Job Description

**Job Title:** Senior Performance Marketing Manager **Role Summary:** Strategic leader responsible for planning, executing, and optimizing performance‑marketing campaigns across Paid Social, Search, Affiliates and emerging channels. Manages a multi‑million‑pound budget, drives growth through data‑focused experimentation, and aligns marketing activities with product and commercial objectives. **Expactations:** - Own full channel strategy and budget allocation to maximize ROI. - Identify and test new growth opportunities and formats. - Collaborate with creative, brand, and product teams to improve conversion pathways. - Mentor and develop the Senior Paid Marketing Executive. - Leverage analytics and AI tools to increase efficiency and strategic insight. **Key Responsibilities:** 1. Develop and execute performance‑marketing strategy for Meta, TikTok, Google, Affiliates and other channels. 2. Shift spend dynamically based on performance data and value generation. 3. Design, run, and evaluate structured channel trials to assess scalability. 4. Partner with creative/content teams to produce high‑performing assets and customer journeys. 5. Apply LTV‑centric analysis beyond CAC to ensure sustainable acquisition. 6. Maintain deep product and competitor knowledge to inform positioning. 7. Align marketing plans with product roadmap and overall commercial targets. 8. Lead, coach, and evaluate the Senior Paid Marketing Exec. 9. Utilize insights platforms and AI to automate routine tasks and free strategic capacity. **Required Skills:** - 8+ years of performance‑marketing experience (startup, consumer tech or growth‑stage preferred). - Proven success across Paid Social, Search, Affiliates and other B2C acquisition channels. - Strong analytical, numerical, and data‑driven decision‑making abilities. - Excellent stakeholder management and project‑delivery tenacity. - Experience in line‑managing and developing junior marketers. - High attention to detail, organizational excellence, and proactive problem‑solving. - Effective communication and collaborative teamwork. **Required Education & Certifications:** - Bachelor’s degree in Marketing, Business, Economics, Data Analytics or a related field (or equivalent professional experience). - Relevant certifications preferred (e.g., Google Ads, Meta Blueprint, TikTok Business Certification).

London, United kingdom

Hybrid

Senior

16-03-2026