- Company Name
- Cohesity
- Job Title
- Senior Manager, Customer Success - Central and South Europe
- Job Description
-
Job title: Senior Manager, Customer Success – Central and South Europe
Role Summary: Lead and grow Cohesity’s Customer Success Management team for Central and South Europe, driving adoption, expansion, and customer value for cloud and on‑prem data protection solutions. Deliver strategic planning, operational excellence, and executive engagement to align success outcomes with business goals.
Expectations:
- Own regional customer success strategy and execution.
- Scale high‑performance teams, foster accountability and collaboration.
- Build and maintain strong relationships with CSMs, engineers, sales, and executive stakeholders.
- Use data and AI tools to drive continuous improvement of processes and KPIs.
Key Responsibilities:
- Recruit, coach, and develop a regional CSM team; set OKRs and performance metrics.
- Design and implement repeatable playbooks, success plans, and customer health scoring.
- Partner with Sales to position and up‑sell Customer Success Services, impacting revenue growth.
- Act as executive liaison, representing Customer Success to key customer leaders, shaping roadmaps.
- Own customer health, adoption, renewal, and expansion metrics; report on trends and improvement plans.
- Collaborate with Customer Success Engineers, Support, Product, and Professional Services to ensure seamless delivery.
- Leverage AI and analytics to enhance productivity and inform decision‑making.
- Maintain regulatory compliance and data privacy standards across all customer interactions.
Required Skills:
- Strong leadership and team‑building experience in customer success, technical account management, or professional services.
- Strategic thinker with hands‑on execution capability in a fast‑paced, cross‑functional environment.
- Excellent communication, executive presence, and influence across all levels.
- Data‑driven decision maker with experience owning and reporting on customer success KPIs.
- Proficiency in English and either French or German.
- Comfortable with SFDC, Gainsight, and ability to create dashboards and reports.
- Knowledge of data protection, data security, storage, virtualization, or cloud technologies.
Required Education & Certifications:
- Bachelor’s degree (or equivalent) in business, technology, or related field.
- Professional certifications in customer success (e.g., CSMP, or related) highly preferred.