Proximus Group

www.proximus.com

4 Jobs

13,071 Employees

About the Company

Proximus Group is a provider of future-proof connectivity and digital services, operating in the Benelux as well as global markets. As a major economic player in Belgium, we make the most of every opportunity to positively impact the world around us. The investments we make in our open fixed and mobile networks are critical for the growth of our economy and the development of new digital ecosystems and innovative solutions.

Thanks to our affiliates BICS and Telesign – international frontrunners in digital identity APIs and communication platforms respectively – we provide reliable and secure communications experiences around the world.

On a societal level, we are shaping a fair, trustworthy and inclusive digital world and accelerating the transition to a green society.

Listed Jobs

Company Name: Proximus Group
Job Title: Senior Designer
Job Description: Job Title: Conversational Designer Role Summary: Design and architect agentic, goal‑oriented conversational experiences for enterprise AI‑driven assistants across multiple digital channels. Expactations: Deliver self‑directed, proactive, and seamless user interactions that support task completion, automation, and enterprise services. Key Responsibilities: - Create modular, reusable conversational flows that adapt to user intent and enterprise workflows. - Define escalation logic, fallback strategies, and handovers between AI, human agents, and backend systems. - Collaborate with NLP/NLU engineers to optimize intent recognition, classification, and response generation. - Prototype and implement context‑aware conversations using tools such as Dialogflow CX, Rasa, Watson Assistant, Botpress, or custom LLM‑based frameworks. - Leverage interaction data, heatmaps, and feedback loops to continuously refine agent performance and personalization. - Establish tone of voice, bot personality, and ethical guidelines for human‑AI interaction. - Contribute to a conversational design system integrated with UX, branding, and service design libraries. - Monitor and evaluate conversation success metrics, optimizing for frictionless task flow and user satisfaction. Required Skills: - 3–5 years in conversational design, AI UX, or content design for enterprise platforms. - Strong understanding of agentic automation, prompt engineering, and the limits of GenAI/NLU models. - Hands‑on experience with Dialogflow CX, Rasa, Watson Assistant, Botpress, or custom LLM frameworks. - Ability to design conversation flows, voice/tone guidelines, and bot personality specs aligned with enterprise standards. - Proven collaboration in Agile environments with engineers, researchers, and stakeholders. - Bonus: experience with LLM orchestration, memory design, multi‑agent systems, enterprise AI stack (OpenAI, Azure AI, LangChain, vector databases), UX writing, service design, or enterprise automation. - Background in linguistics, cognitive science, or behavioral design is advantageous. Required Education & Certifications: - Bachelor’s degree in Human‑Computer Interaction, Design, Computer Science, Linguistics, Cognitive Science, or related field. - No mandatory certifications specified.

Company Name: Proximus Group
Job Title: Senior Software Developer & Technical Analyst – Siebel CRM
Job Description: Job title: Senior Software Developer & Technical Analyst – Siebel CRM Role Summary: Lead the functional analysis and development of Siebel CRM applications that capture sales and orders. Translate complex business and IT requirements into clear, robust specifications, guide the development team through Agile cycles, and ensure on‑time delivery of high‑quality solutions. Expactations: - Deliver certified, scalable Siebel CRM modules that meet business needs. - Maintain clear, structured documentation and communication across stakeholders. - Manage risk, timelines, and resource expectations for multiple concurrent projects. Key Responsibilities: - Lead functional analysis for new projects and enhancements. - Interpret business processes and translate them into technical solutions. - Produce detailed functional specifications, design docs, and user guides. - Perform project sizing, estimate effort and assess IT infrastructure impacts. - Coordinate and mentor a sub‑team of developers to meet delivery commitments. - Present solution designs to development teams and provide continuous support during development. - Report project status, identify risks, and propose mitigation strategies to the project steering group. - Provide major incident support to operations when needed. Required Skills: - UML modeling and documentation. - DevOps practices (CI/CD, automated builds, automated testing). - Agile methodologies (Scrum) and iterative delivery. - Architecture and integration of Microservices, SOA, REST, and SOAP services. - Relational database design and RDBMS administration. - Knowledge of industry data models and standards (eTOM, SID) is a plus. - Strong analytical, assertive, and solution‑oriented mindset. - Excellent written and spoken English; French and/or Dutch an advantage. - Proven collaboration and stakeholder communication skills. Required Education & Certifications: - Bachelor’s or Master’s degree in Information Technology or related field, or equivalent professional experience. - Minimum 5 years’ experience in functional analysis within a complex IT environment. - Certifications such as Certified ScrumMaster (CSM), Agile Certified Practitioner (PMI‑ACP) or equivalent are desirable.

Company Name: Proximus Group
Job Title: Proximus Graduate Program
Job Description: **Job title** Proximus Graduate Program **Role Summary** A structured 24‑month rotational development program offering graduate-level exposure to three disparate business units (8 months each). The role blends business strategy, customer experience, marketing transformation, sustainability initiatives, and technology (5G, fibre, IT, cybersecurity). Graduates work in agile teams, take end‑to‑end project ownership, and develop a 360° view of a leading telecom‑technology group. **Expectations** - Complete three 8‑month assignments in distinct business units, gaining cross‑functional expertise. - Own project deliverables from ideation to implementation, enhancing customer experience, marketing, strategy, sustainability, or technology outcomes. - Actively participate in a personalized growth plan, mentoring sessions with senior leaders and peers. - Communicate effectively in a multilingual, multicultural environment (Dutch/French and English). - Demonstrate adaptability, problem‑solving, and an entrepreneurial mindset. **Key Responsibilities** - Lead or co‑lead cross‑functional projects affecting product, service, or operational excellence. - Identify improvement opportunities in customer journey, marketing processes, or digital solutions. - Contribute to strategic planning, sustainability roadmaps, and technology roadmaps (5G, fibre, IT, cybersecurity). - Deliver actionable findings and presentations to senior management. - Fit into and champion Agile practices: stand‑ups, retrospectives, backlog grooming. - Collaborate with internal stakeholders across regions and disciplines. **Required Skills** - Strong analytical and quantitative reasoning. - Business acumen combined with basic technical literacy. - Excellent written and verbal communication in at least one of Dutch or French, and fluent English. - Proven teamwork and collaboration in Agile environments. - Proactive learning mindset and self‑initiative. - Adaptability to rapid changes and multiple simultaneous projects. **Required Education & Certifications** - Master’s degree or equivalent (graduating 2026) in Business, Strategy, IT, Engineering, Finance, or a related field. - No specific professional certifications required; multidisciplinary and inclusive background preferred.

Company Name: Proximus Group
Job Title: Data Specialist
Job Description: Job Title: Data Specialist Role Summary: Responsible for designing, implementing, and maintaining data collection, parsing, reduction, and normalisation pipelines that feed security intelligence services. Works across on‑premise, hybrid, and cloud environments, ensuring data integrity, availability, and compliance while driving continuous improvement of data ingestion processes. Expectations: - Minimum 3 years of professional experience in data engineering or related fields. - Strong background in computer science, computer engineering, or IT (degree preferred). - Fluent in Dutch and English, both written and spoken. - Proficient in modern software engineering practices (code review, source control, testing, branching). - Ability to collaborate in a Scrum‑based, cross‑functional team environment. Key Responsibilities: 1. Design and implement data pipelines for parsing, routing, and normalising log, metric, and trace data. 2. Integrate and optimize data flows between on‑premise, hybrid, and cloud systems. 3. Develop self‑monitoring mechanisms to guarantee data availability and completeness. 4. Build distributed data collection architecture and evaluate new streaming or message‑queuing technologies. 5. Conduct third‑party technology research for data acquisition and tool integration. 6. Collaborate with infrastructure and security teams to enforce data integrity, compliance, and secure transmission. 7. Investigate incidents, perform root‑cause analysis, and implement improvements to data collection services. 8. Contribute to documentation, standards, and best practices for data management. Required Skills: - Programming in Python (and familiarity with syslog, Cribl, or similar data‑management tools). - Experience with data pipeline orchestration, stream processing, and message queuing (e.g., Kafka, NATS). - Knowledge of distributed systems and scalable data ingestion architectures. - Understanding of security intelligence pipelines and related threat‑intelligence concepts. - Strong analytical and problem‑solving abilities. - Excellent written and verbal communication skills in Dutch and English. Required Education & Certifications: - Bachelor’s degree in Computer Science, Computer Engineering, IT, or a closely related discipline (preferred). - Professional certifications in data engineering, security, or cloud technologies are a plus (e.g., Google Cloud Professional Data Engineer, AWS Certified Data Analytics, or relevant security certifications).