Pigment

About the Company

Pigment is an AI-augmented planning platform built for agility and scale. It connects people, data, and processes in one elegant, feature-rich platform that allows planners in every department to prepare for any eventuality. Industry-leading companies like Unilever, Merck, Klarna, Webhelp, and Figma and use Pigment every day, allowing them to confidently make more informed business decisions.

Book your demo today https://www.pigment.com/contact

We’re hiring! Check out our job openings: https://www.pigment.com/careers

Listed Jobs

Company Name

Pigment

Job Title

Corporate Sales Manager France

Job Description

**Job Title** Corporate Sales Manager – France **Role Summary** Leads the acquisition and expansion of AI SaaS clients across France, Southern Europe, and Benelux. Directs a high‑performance Account Executive team, implements outbound Sales‑Led Growth strategies, drives long‑cycle contracts (>€100K), and collaborates with cross‑functional partners to deliver aggressive revenue targets and accurate forecasting. **Expectations** - Deliver consistent revenue growth and exceed monthly/quarterly sales targets. - Build and maintain a scalable sales process with clear metrics and visibility. - Foster a culture of accountability, collaboration, and high performance. - Ensure professional development and high retention of the sales team. - Act as a strategic partner for C‑level stakeholders and complex, large‑enterprise deals. **Key Responsibilities** 1. Design and execute an outbound Sales‑Led Growth strategy for France, Southern Europe, and Benelux. 2. Recruit, coach, and manage a team of Account Executives, setting clear performance goals and providing ongoing training. 3. Own the end‑to‑end sales cycle for critical wins, from problem discovery to close, managing 6‑month+ deals with contract value >€100K. 4. Maintain pipeline health, forecast accurately, and report monthly/quarterly results to regional leadership. 5. Partner with Marketing, Product, Customer Success, and RevOps to align demand gen, messaging, tooling, and metrics. 6. Develop and nurture relationships with key C‑level prospects, particularly in enterprises of up to 5,000 employees. 7. Apply a structured sales methodology (e.g., Command of the Message) and continuously improve processes and tools. 8. Champion data‑driven decision making, diagnosing systemic issues, and implementing agile solutions to increase win rates. **Required Skills** - Proven sales leadership and team‑building in a SaaS, Sales‑Led Growth environment. - Expertise in outbound prospecting, pipeline management, and complex deal execution. - Strong analytical and forecasting abilities. - Excellent written and verbal communication in English and fluent French. - Ability to translate technical product features into business value for finance, supply‑chain, and performance‑management clients. - Collaborative mindset with experience working across marketing, product, and RevOps. - Creative problem‑solving and resourcefulness in client‑centric settings. **Required Education & Certifications** - Bachelor’s degree in Business, Finance, Marketing, or related field. - Minimum 3 years of experience managing a SaaS sales team in a Sales‑Led Growth setting. - Certification or demonstrable experience with structured sales methodologies (e.g., Command of the Message). - Optional: background in finance, supply chain, or business‑planning solutions.

Paris, France

Hybrid

Junior

31-12-2025

Company Name

Pigment

Job Title

IT Ops Specialist

Job Description

Job Title: IT Ops Specialist Role Summary: Provide comprehensive IT support for employees, own end‑to‑end ticket resolution, and manage day‑to‑day operations in a cloud‑first environment. Ensure smooth onboarding/offboarding, device and access management, and continually improve support processes, tools, and documentation to meet growing business demands. Expectations: - Achieve full autonomy in IT Run within 3 months. - Demonstrate proactive issue investigation, clear communication, and accurate documentation. - Deliver actionable reports on recurring incidents and user requests. - Design and implement a data‑driven support optimization plan, including automation, AI‑based self‑service, and workflow simplification. Key Responsibilities: - Resolve daily IT support requests (office services, devices, SaaS tools, general IT inquiries). - Manage the support ticketing platform (Freshservice), ensuring proper categorization, updates, and closure prioritizing impact and quality. - Conduct technical investigations, perform system checks, configuration reviews, access verification, and log analysis before escalation. - Escalate issues with clear context when necessary and coordinate seamless handovers. - Keep backlogs clean, monitored, and actionable; maintain ticketing documentation and a shared knowledge base. - Drive ticket data analysis to identify recurring issues and reduce volume through documentation, self‑service, automation, and AI solutions. - Oversee onboarding/offboarding: device inventory, account and access setup, and training sessions. - Monitor IT changes (automations, new tools) to anticipate access needs and support impact. - Assist in basic IT tool administration (identity and device management). - Collaborate with People, Workplace, Security, and other teams to align IT Run with business processes. - Participate in IT projects, including automation and AI initiatives, to enhance user experience and efficiency. Required Skills: - Strong analytical and problem‑solving abilities with end‑to‑end investigation skills. - Autonomy, ownership, and proactive attitude toward work. - Excellent written and verbal communication; documentation of technical processes. - Experience with ticketing systems (Freshservice or equivalent). - Basic understanding of identity management, device management, and SaaS tools. - Ability to analyze ticket data, identify trends, and recommend process improvements. - Familiarity with automation concepts and AI‑based support tools. - Cross‑functional collaboration and stakeholder engagement. Required Education & Certifications: - Bachelor’s degree in Information Technology, Computer Science, or related field. - ITIL Foundation certification (or equivalent) preferred. - CompTIA A+ or similar foundational IT certification a plus.

Paris, France

On site

12-01-2026

Company Name

Pigment

Job Title

Product Support Specialist

Job Description

**Job Title:** Product Support Specialist **Role Summary:** Serve as the primary point of contact for Pigment’s enterprise customers, delivering expert technical assistance, issue resolution, and product education. Act as the voice of the customer to inform product road‑maps, while collaborating with engineering, product, and customer success teams to ensure high‑quality service and proactive account health. **Expectations:** - Provide fast, accurate, and empathetic support to global SaaS users. - Diagnose, replicate, and resolve product issues in partnership with engineering. - Communicate clearly in written and verbal English; maintain documentation of cases and processes. - Contribute to continuous improvement of support workflows and customer‑success initiatives. - Participate on‑site in London or Paris at least three days per week. **Key Responsibilities:** - Respond to inbound support tickets and live inquiries, delivering first‑line resolution. - Troubleshoot technical problems, reproduce bugs, and coordinate escalations to engineering. - Conduct product training and up‑skilling sessions with customers and internal education teams. - Develop and refine support processes, seeking efficiencies and documenting best practices. - Gather and relay customer feedback to product management to influence roadmap priorities. - Monitor customer health metrics, collaborate with success and engineering teams to address issues proactively. - Maintain high customer‑service standards contributing to award‑winning support performance. **Required Skills:** - Strong written and verbal communication in English (professional proficiency). - Technical aptitude with SaaS platforms; familiarity with spreadsheets, business‑planning concepts, and basic web/SQL fundamentals (HTML, CSS, SQL, APIs, data integrations) is a plus. - Proven problem‑solving and diagnostic abilities; ability to replicate issues. - Independent, empathetic, accountable mindset with a “can‑do” attitude. - Project‑management competence; ability to prioritize and meet deadlines. - Experience in application support, technical SaaS support, or FP&A/modeling roles. - Ability to thrive in a fast‑paced, global, cross‑functional team environment. **Required Education & Certifications:** - Minimum: Bachelor’s degree or equivalent experience in a relevant field (e.g., Computer Science, Business, Finance, or related). - Financial qualifications (e.g., CPA, ACCA, CFA, payroll, accounting, risk management, pensions) are highly desirable but not mandatory. - Additional language proficiency is a plus.

Paris, France

Hybrid

14-01-2026

Company Name

Pigment

Job Title

CX Analyst

Job Description

**Job Title** CX Analyst **Role Summary** Leads data strategy and analytics for Customer Success (CS) and Professional Services (PS) to drive customer health, churn prediction, and revenue expansion across global enterprise accounts. Collaborates with CS leadership, product, finance, sales, and data engineering to deliver trusted, scalable insights and enable data‑driven decision‐making. **Expectations** - Own CS executive dashboards (customer health, churn risk, renewals, NRR, GRR, adoption, expansion). - Build advanced analytics models and customer‑level datasets for enterprise lifecycle analysis. - Standardize enterprise CS & PS metrics across regions. - Deliver actionable insights that reduce churn risk visibility to >90 days and support renewal/expansion planning. - Ensure data quality, governance, and documentation for all post‑sales data assets. **Key Responsibilities** - Design, maintain, and optimize scalable data pipelines from Salesforce, Vitally, Pigment, FreshDesk, Skilljar, Netsuite, Gong, and other tools. - Partner with Data Engineering on data transformations (dbt), warehouse modeling, and model deployment. - Create and maintain role‑based reporting for CSMs, managers, and executives. - Train CS teams on data usage in QBRs, account planning, and renewal strategy. - Drive internal adoption of Analyst & Modeler AI Agents. - Act as analytics partner to CS & PS leadership, answering high‑impact questions on churn drivers, expansion opportunities, and product adoption correlations. - Standardize and document CS & PS metrics definitions and usage guidelines. - Monitor data quality and implement governance practices across all post‑sales data assets. **Required Skills** - 5–8+ years in Data Analytics, Analytics Engineering, or Business Intelligence. - Advanced SQL proficiency; experience with cloud data warehouses (Snowflake, BigQuery, Redshift). - Strong understanding of SaaS metrics at scale (ARR, GRR, NRR, churn, expansion, usage). - Hands‑on experience with BI tools (Looker, Tableau, Power BI, Mode). - Experience supporting enterprise CS or RevOps teams. - Proven ability to design and implement scalable ETL pipelines. - Knowledge of data quality, governance, and documentation best practices. - Ability to communicate complex analytics insights to non‑technical stakeholders. **Nice‑to‑Have** - Experience with Gainsight, Totango, Salesforce, Zendesk, Segment, Amplitude. - Familiarity with dbt, Python, or analytics engineering tools. - Background in B2B enterprise SaaS environments. - Exposure to complex renewal and account planning motions. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Data Science, Statistics, Engineering, Business, or related field. - Certifications in SQL, cloud data warehousing (Snowflake, BigQuery), or BI tools (Looker, Tableau, Power BI) preferred but not mandatory.

Paris, France

Hybrid

27-01-2026