Starling Bank

About the Company

Hello, we’re Starling.

Banking was broken – so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time.

We built Britain’s first digital bank.

One hard-won banking licence later, we set about giving people a new way to spend, save and manage their money (and take better care of the planet, too).

We’re changing banking for good.

Back then, we were obsessed with unravelling the knotty world of finance and solving people’s problems rather than selling them stuff. We still are.

Since then, we’ve grown. A lot.

Over four million accounts (and four account types!). A team of thousands. Headquartered in London with offices in Cardiff, Dublin, Manchester and Southampton. Five years voted Which? Recommended Provider and Britain's Best Banking Brand. Still zero branches.

Our culture is open, inclusive and focused on solving real customer problems, with an emphasis on doing the right thing, even when it’s not always the easy thing. From our approach to working together and sustainability to how we build our products, our decisions need to make the world – and Starling – a better place to be.

Everyone at Starling is essential to our mission, which is really quite simple: to solve our customer’s problems – and build the best bank in the world!

And now we're providing Starling to other banks, via a Software-as-a-Service (SaaS) proposition through our subsidiary Engine, using the proprietary technology platform that it uses to power our own bank.

Listed Jobs

Company Name

Starling Bank

Job Title

Penetration Tester (Senior)

Job Description

**Job title**: Penetration Tester (Senior) **Role Summary** Senior penetration tester responsible for planning, executing, and reporting comprehensive security assessments of mobile, web, cloud, and infrastructure environments. Drives secure development practices, automates testing, and provides actionable guidance to engineering and operations teams. **Expectations** - Deliver high‑quality penetration tests within defined scope and timeline. - Maintain up‑to‑date knowledge of emerging threats, tools, and techniques. - Influence security architecture and code quality through review and advisory. - Support continuous security improvement and automation of testing pipelines. **Key Responsibilities** - Scope, design, and conduct penetration tests on mobile (iOS/Android), web, cloud (AWS, GCP), and infrastructure components. - Develop automation scripts and internal tooling for continuous assurance. - Collaborate with engineering to review proposed solutions, assess security controls, and provide architectural guidance. - Perform code reviews of Java and Go features, focusing on critical security components. - Advise on remediation, root‑cause resolution, and threat‑modeling. - Validate third‑party solutions for security compliance. - Identify and implement process improvements for the penetration testing team. - Analyze and report on external threat intelligence relevant to the organization. **Required Skills** - 5+ years of technical information security experience with demonstrated penetration testing depth. - Expertise in mobile, web, cloud, and infrastructure security; strong knowledge of iOS, Android, Java, Go, AWS, GCP, containers, Kubernetes, networking protocols. - Proficient in applied cryptography, reverse engineering, exploit development, and threat modeling. - Experience in security testing within agile SDLC, including code review. - Proven ability to automate testing, develop internal tools, and conduct client‑facing consulting. - Excellent verbal and written communication skills. **Required Education & Certifications** - CREST, OSCP, or equivalent industry penetration testing certification. - Relevant technical degree or equivalent professional experience preferred.

London, United kingdom

On site

Senior

08-01-2026

Company Name

Starling Bank

Job Title

Frontend Engineer

Job Description

Job Title: Frontend Engineer Role Summary: Design, develop, and maintain the browser-based online banking application, ensuring a seamless, accessible user experience and high code quality. Expactations: Own end-to-end feature delivery from concept to deployment. Maintain strong test coverage (unit, integration, end-to-end). Apply best practices in code quality and documentation. Collaborate closely with designers, product managers, and cross‑functional teams. Key Responsibilities: - Build user‑focused web features that leverage modern browser capabilities. - Refactor and improve shared tooling, design system, and build pipelines. - Write clean, maintainable HTML, CSS, JavaScript, and TypeScript code. - Integrate REST/HTTP APIs with robust error handling. - Implement accessible interfaces adhering to WCAG guidelines. - Conduct code reviews and provide constructive feedback. - Contribute to daily deployments and continuous integration processes. Required Skills: - Minimum 3 years of commercial web front‑end development. - Strong command of HTML, CSS, JavaScript fundamentals. - Experience with TypeScript. - Comfortable with React or comparable modern component‑based frameworks. - Proficient in unit, integration, and end‑to‑end testing strategies. - Ability to own a feature from concept through production. - Familiarity with code versioning (Git), CI/CD workflows, and build tooling. - Knowledge of web accessibility principles (accessibility, ARIA). - Optional: backend JavaScript/TypeScript experience, cloud service architecture, Terraform, design acumen. Required Education & Certifications: - Bachelor’s degree in Computer Science, Software Engineering, or related field, or equivalent professional experience.

Manchester, United kingdom

Hybrid

Junior

15-01-2026

Company Name

Starling Bank

Job Title

IAM Analyst

Job Description

Job title: IAM Analyst Role Summary: Own and optimize identity lifecycle across SaaS and custom tooling, bridging business needs with secure, automated solutions. Expectations: Deliver day‑to‑day IAM tasks, lead projects, influence standards, and continuously improve security posture. Key Responsibilities: • Integrate identity provider for SSO and configure access governance policies. • Analyse and map roles/permissions in third‑party services to business roles. • Resolve complex access issues for end users. • Define, document, and enforce IAM standards and policies. • Own or contribute to projects enhancing the bank’s identity security stance. • Conduct risk assessment, remediation, and disaster recovery planning. • Collaborate with engineering and business stakeholders to translate security requirements into actionable tasks. Required Skills: • Strong communication for explaining security concepts to technical and non‑technical audiences. • Proficiency in identity concepts: authentication protocols, IAM, P‑AM, RBAC, and identity governance. • Understanding of risk management, quantification, and remediation. • Practical coding or scripting (e.g., Python) for automation. • Knowledge of authentication protocols (SAML, OIDC). • Broad cybersecurity awareness, including cloud security (AWS, GCP). Required Education & Certifications: • No fixed education requirement; preference for degrees in IT, Computer Science, or related fields. • Certifications such as CompTIA Security+, Certified Information Systems Security Professional (CISSP), or relevant IAM credentials are advantageous.

Cardiff, United kingdom

Hybrid

24-02-2026

Company Name

Starling Bank

Job Title

Head of Customer Care Insights

Job Description

**Job title:** Head of Customer Care Insights **Role Summary:** Lead the Customer Care Insights function, acting as the central intelligence hub across all customer care departments. Use data analytics to uncover root causes of performance and experience issues, translate findings into actionable strategies, and drive measurable improvements in key metrics such as First Contact Resolution, Customer Satisfaction, and operational efficiency. Own change implementation, cost‑efficiency initiatives, and governance of insights across the division. **Expactations:** - Deliver demonstrable improvements in people, customer, and business outcomes. - Champion data‑driven decision making and evidence‑based change across the Customer Care division. - Maintain strong cross‑functional collaboration and regulatory compliance while driving operational excellence. **Key Responsibilities:** - Analyse performance and customer outcome data from Contact Centre, Complaints, Vulnerability, FOS, and Financial Assistance to identify drivers and root causes. - Translate FOS decisions and external feedback into internal change initiatives. - Design and execute strategies to improve FCR, CSAT, AHT, and other key metrics. - Lead investigations of complaints and operational failures, exposing systemic issues and recommending fixes. - Partner with department heads to implement improvement initiatives, track progress, and validate impact. - Own cost‑efficiency programmes that achieve customer wins while reducing operational expense. - Evaluate vulnerable customer processes, identify disparities, and drive fair‑treatment improvements. - Maintain the governance framework for insights and change, ensuring transparency, accountability, and regulatory adherence. - Build and sustain collaborative relationships with customer care, operations, technology, risk, and product teams to facilitate cross‑functional change delivery. **Required Skills:** - Advanced analytical skills (data collection, statistical analysis, root‑cause analysis). - Strategic storytelling – turning data into clear, actionable insights. - Stakeholder influencing across technical and business audiences; ability to challenge senior assumptions constructively. - Proactive trend‑identification and problem‑solving mindset. - Strong communication (written & verbal) for diverse audiences. - Commercial acumen – prioritising initiatives with measurable ROI. - Familiarity with customer‑care metrics (FCR, AHT, CSAT, FOS outcomes). - Experience in change management and governance frameworks. **Required Education & Certifications:** - Bachelor’s degree in Business, Analytics, Finance, or a related field (advanced degree preferred). - Relevant data‑analysis or customer‑experience certifications (e.g., Google Data Analytics, Tableau, Six Sigma, or equivalent).

Manchester, United kingdom

Hybrid

02-03-2026