Starling Bank

About the Company

Hello, we’re Starling.

Banking was broken – so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time.

We built Britain’s first digital bank.

One hard-won banking licence later, we set about giving people a new way to spend, save and manage their money (and take better care of the planet, too).

We’re changing banking for good.

Back then, we were obsessed with unravelling the knotty world of finance and solving people’s problems rather than selling them stuff. We still are.

Since then, we’ve grown. A lot.

Over four million accounts (and four account types!). A team of thousands. Headquartered in London with offices in Cardiff, Dublin, Manchester and Southampton. Five years voted Which? Recommended Provider and Britain's Best Banking Brand. Still zero branches.

Our culture is open, inclusive and focused on solving real customer problems, with an emphasis on doing the right thing, even when it’s not always the easy thing. From our approach to working together and sustainability to how we build our products, our decisions need to make the world – and Starling – a better place to be.

Everyone at Starling is essential to our mission, which is really quite simple: to solve our customer’s problems – and build the best bank in the world!

And now we're providing Starling to other banks, via a Software-as-a-Service (SaaS) proposition through our subsidiary Engine, using the proprietary technology platform that it uses to power our own bank.

Listed Jobs

Company Name

Starling Bank

Job Title

Cloud Security Engineer

Job Description

**Job Title:** Cloud Security Engineer **Role Summary:** Design, build, and maintain secure cloud infrastructure and tooling across AWS and GCP. Lead projects that enhance identity, access, certificate management, and infrastructure-as-code practices. Collaborate with engineering teams to embed security into the software development lifecycle. **Expectations:** - Own end‑to‑end delivery of security projects. - Stay current on cloud security trends and emerging threats. - Review and mentor peers on secure coding and IaC practices. - Communicate findings and recommendations clearly to technical and non‑technical stakeholders. **Key Responsibilities:** 1. Architect and implement IAM policies, roles, and permissions for cloud resources. 2. Manage digital certificates, renewal, and integration with services. 3. Develop and maintain IaC scripts (Terraform, CloudFormation, or equivalent). 4. Provision, secure, and operate container workloads on ECS or Kubernetes. 5. Write clean, maintainable code (preferably Go) for tooling and automation. 6. Conduct code reviews focused on security best practices. 7. Create and maintain security documentation and runbooks. 8. Research and evaluate new security technologies, recommending adoption. 9. Integrate security controls into CI/CD pipelines. 10. Provide timely incident response support and post‑mortem analysis. **Required Skills:** - Deep understanding of Identity and Access Management in AWS/GCP. - Experience with certificate lifecycle management. - Proficiency with Infrastructure-as-Code (Terraform, CloudFormation). - Hands‑on knowledge of Kubernetes and/or Amazon ECS. - Strong coding skills in Go (clean architecture, maintainability). - Familiarity with cryptographic principles and tools. - Ability to design resilient, secure system architectures. - Excellent collaboration, documentation, and communication skills. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Security, or related field. - Industry certifications such as AWS Certified Security – Specialty, Certified Kubernetes Administrator (CKA), or equivalent. - Demonstrated experience with cloud security and IaC in a production environment.

London, United kingdom

Hybrid

Senior

30-10-2025

Company Name

Starling Bank

Job Title

Product Manager (Lending) - Engine by Starling

Job Description

**Job Title** Product Manager (Lending) **Role Summary** Own end-to-end delivery of lending subdomains (e.g., Origination, Credit Cards, Overdrafts, Collections, Mortgages & Term Lending) for Engine’s SaaS platform. Drive product strategy, requirements gathering, solution design, and collaboration with engineering, design, documentation, QA, delivery, customer success, and sales teams to launch and maintain high‑quality lending features for banks worldwide. **Expectations** - Deliver breakthrough lending features from concept to production and ongoing maintenance. - Influence the overall lending roadmap and present capabilities to internal stakeholders and external clients. - Manage multiple workstreams, prioritize effectively, and communicate decisions clearly to technical and non‑technical audiences. - Act as subject‑matter expert in early‑stage sales conversations and feature advocacy across the organization. **Key Responsibilities** 1. Scope, prioritize, and own lending subdomain features, ensuring timely delivery and alignment with business vision. 2. Lead cross‑functional teams (engineering, design, documentation, QA) to design, build, test, and release product improvements. 3. Conduct client‑focused requirements workshops, gather feedback, and translate into actionable user stories and acceptance criteria. 4. Manage deadlines, surface delivery risks, and drive risk mitigation. 5. Collaborate with Delivery and Customer Success to evaluate feature requests and feed into roadmap definition. 6. Partner with Business Development to explain platform capabilities and support sales pitches. 7. Champion feature adopted across org, create and tailor communication materials for varied audiences. 8. Monitor market trends, mobile UX, and regulatory changes to inform product decisions. **Required Skills** - 5+ years of product management ownership in FinTech or regulated lending. - Proven track record of launching and maintaining end‑to‑end features. - Deep knowledge of lending subdomains (Origination, Credit Cards, Overdrafts, Collections, Mortgages & Term Lending). - Experience with API‑driven products and mobile user experience. - Strong stakeholder management, prioritisation, and communication skills. - Ability to work across regions/jurisdictions and present to clients and internal teams. - Structured problem‑solving and decision‑making capabilities. **Required Education & Certifications** - Bachelor’s degree in Business, Finance, Engineering, Computer Science, or related field. - Relevant certifications (e.g., Certified Product Manager, Agile/Scrum) preferred.

London, United kingdom

Hybrid

Mid level

18-11-2025

Company Name

Starling Bank

Job Title

Senior Technical Account Manager - Engine by Starling

Job Description

Job title: Senior Technical Account Manager – Engine by Starling Role Summary: Senior Technical Account Manager (TAM) responsible for the strategic entry and ongoing success of Engine’s first Canadian client. Acts as the primary technical advisor and executive liaison, driving platform adoption, incident resolution, and product alignment while localizing global customer‑success practices for the Canadian market. Expectations: - Own the Canadian client portfolio from onboarding through sustained value realization. - Maintain 100 % completion of post‑incident preventative actions within defined timelines. - Participate in on‑call rotation to support global clients outside standard hours. - Deliver quarterly business reviews (QBRs) and present strategic insights to VP and C‑suite stakeholders. - Translate technical capabilities into clear business value for Canadian operations. Key Responsibilities: - Develop and execute joint success plans, prioritizing technical initiatives that unlock client use‑case success. - Lead major incident lifecycle management, problem management, and root‑cause analysis. - Oversee proactive incident prevention and post‑incident review documentation. - Deliver monthly/quarterly strategy sessions and platform performance reviews. - Localize global TAM frameworks, ensuring successful integration and adoption in Canada. - Champion client voice in product forums, shaping regional requirements for the international roadmap. - Engage in quarterly com­patibility and performance assessments with internal Technology, Delivery, and Product teams. - Manage external travel for client engagements as required. Required Skills: - 5+ years of senior technical account management or SRE/incident management experience in fintech or SaaS. - Strong executive‑level communication, stakeholder management, and presentation skills. - Deep understanding of API integration, product road‑mapping, and technical strategy execution. - Proven track record leading large‑scale incident resolution and problem management. - Ability to synthesize complex feedback into actionable product requirements. - Experience working with global teams and cross‑regional collaboration. - Proficiency in Canadian banking regulations and market dynamics is a plus. Required Education & Certifications: - Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field. - Professional certifications such as ITIL, PMP, or Certified Technical Account Manager (CTAM) preferred.

Toronto, Canada

Hybrid

Senior

24-11-2025

Company Name

Starling Bank

Job Title

Service Data Analyst - Engine by Starling

Job Description

Job title: Service Data Analyst – Engine by Starling Role Summary: Drive service performance transparency and service-level agreement (SLA) compliance by collecting, cleaning, and analysing operational data from ticketing, monitoring, and internal systems. Convert data into actionable insights, maintain consistent metrics, and support continuous improvement initiatives across the Service Management function. Expectations: - Own the end‑to‑end service data pipeline and reporting. - Ensure all metrics are clearly defined, accurate, and auditable. - Deliver data‑backed recommendations that improve reliability, efficiency, and customer satisfaction. - Collaborate cross‑functionally with engineering, product, and client‑facing teams. Key Responsibilities: - Collect and cleanse service data from ticketing, monitoring, and other internal systems. - Analyse incidents, changes, requests, and SLA trends to identify root causes and recurring patterns. - Build and maintain dashboards (Power BI, Looker, Confluence) for leadership and clients. - Monitor API performance and availability, escalating deviations to prevent SLA breaches. - Define and enforce consistent KPIs, metrics, and reporting standards for the service desk. - Produce regular (ad‑hoc, weekly, monthly, quarterly) SLA, change success, performance, availability, and customer‑satisfaction reports. - Partner with internal teams to conduct root‑cause and trend analyses. - Identify and recommend process automation and workflow optimisation opportunities. - Support Service Improvement Plans (SIPs) and track post‑implementation impact. - Maintain data integrity across multiple platforms; document data sources, definitions, and methodologies. - Provide insights for client service reviews, executive reporting, governance reviews, and audits. Required Skills: - Strong analytical capability with advanced knowledge of data interpretation and storytelling. - Proficiency in data query and manipulation (SQL, data transformation). - Experience with BI tools (Power BI, Looker, etc.) and dashboard creation. - Familiarity with ITSM ticketing systems and service‑monitoring tools. - Excellent written and verbal communication; ability to explain technical insights to non‑technical audiences. - Detail‑oriented with rigorous data quality assurance practices. - Ability to work independently, take ownership, and drive cross‑functional initiatives. Required Education & Certifications: - Bachelor’s degree in Data Analytics, Computer Science, Information Systems, or related field, or equivalent professional experience. - Optional certifications in data analytics (e.g., Microsoft Certified: Data Analyst Associate, Power BI), IT Service Management (ITIL), or related areas.

London, United kingdom

Hybrid

25-11-2025