- Company Name
- Intertek France
- Job Title
- Responsable des opérations - Activité Contrôles et Essais F/H
- Job Description
-
**Job Title**
Operation Manager – Controls & Testing Activity (M/F)
**Role Summary**
Steer the day‑to‑day operations of the Controls & Testing service line within the Chemicals & Pharmaceuticals business. Oversee a team of >70 technicians across multiple locations, translating commercial strategy into actionable operational plans. Deliver high‑quality test, inspection, and certification services to pharmaceutical, medical device, and cosmetics clients while ensuring compliance with GMP and other regulatory standards. Provide leadership, performance management, and continuous improvement to achieve business objectives.
**Expectations**
- Lead a multi‑site team of managers and technicians, fostering a culture of accountability and high performance.
- Translate commercial objectives into concrete operational actions in partnership with the Commercial Manager.
- Manage budgets, resources, and investments to support service expansion and profitability.
- Ensure client satisfaction through collaboration with the Business Line Quality Manager and active participation in key account support.
- Deliver regular and detailed operational reporting in collaboration with the Finance Business Partner.
- Drive digitalisation, tool evolution, and process excellence across the service line.
- Travel as required and maintain operational oversight on client sites.
**Key Responsibilities**
- Develop and execute operational strategies aligned with the Business Line’s commercial plan.
- Manage recruitment, training, development, and succession planning for the 70‑strong team.
- Set performance targets, monitor results, and implement corrective actions to achieve service excellence.
- Coordinate with Quality, Commercial, and Support functions to deliver seamless client experiences.
- Oversee financial planning: budgets, investments, and resource allocation.
- Produce daily, weekly, and monthly operational dashboards and reports for senior management.
- Lead continuous improvement initiatives, adopting best practices and driving innovation.
- Support technical operations by providing expertise and troubleshooting on client sites.
- Champion digital tools and IT solutions to streamline workflows and reporting.
**Required Skills**
- Proven leadership in a multi‑site operational environment (≥7 years).
- Experience managing regional or agency‑level teams in a technical/service sector.
- Strong business acumen, with a track record of translating strategies into execution.
- Excellent communication, stakeholder management, and cross‑functional collaboration.
- Client‑centric mindset with a demonstrated ability to deliver high‑quality, compliant services.
- Proficiency in data analysis, KPI tracking, and performance reporting.
- Digital literacy and ability to implement and optimize operational tools.
- Operational English (reading, writing, speaking).
- Willingness to travel extensively.
**Required Education & Certifications**
- Higher education in a technical or scientific discipline (engineering, applied science, life science, etc.).
- Minimum of 7 years in a senior operational or regional management role.
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